PAINFUL PROCESS for pricematch or REFUNDS

Discussion in 'TW Questions/Comments' started by Safina, Oct 9, 2004.

  1. Safina

    Safina Semi-Pro

    Joined:
    Aug 13, 2004
    Messages:
    538
    I believe the process for getting refunds needs to be changed as I needed to ask for a credit once before, and it took 5 calls and several emails and 2 weeks before any action was taken on my price match.
    The "accounting department" I am always told can only be emailed, and then it is difficult or impossible for the cust.supp. Reps to see the progress of such refund requests.

    The refund process really has affected my shopping experience.
    Thank you for your attention to the matter.
     
    #1
  2. Safina

    Safina Semi-Pro

    Joined:
    Aug 13, 2004
    Messages:
    538
    My refund was processed today... took 3 days which is MUCH better than the previous 2 weeks, so I must say thank you to TW.

    (the process could still be a little less nebulus though)
     
    #2
  3. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,302
    Location:
    Tennis-Warehouse.com
    Safina,
    We have recently updated our price match procedure in order to better serve our customers. Please let us know if you have any further questions or issues.

    Thanks,
    Chris, TW.
     
    #3

Share This Page