post your shoes before the shoe warranty claim

Discussion in 'Shoes and Apparel' started by kimguroo, Jul 27, 2010.

  1. kimguroo

    kimguroo Hall of Fame

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    this thread might be good for warranty shoe claim references and might have some ideas that the warranty will be granted or not.

    post your shoes before shoe warranty claim and let us know whether you got replacement shoes or not.

    I've claimed several shoes and I got all replacement shoes.
    I think if you can make a hole, 99%.... companies will give a replacement shoes.

    my first shoe warranty claim.
    Prince OC-1 (wore about 9 weeks -I think I put 130 hrs).
    Prince sent the replacement shoes within 7 days (Fastest company)

    Left shoe
    [​IMG]

    this is other side. (very little worn)
    [​IMG]

    right shoe
    [​IMG]

    small hole (right shoe)
    [​IMG]
     
    Last edited: Jul 27, 2010
    #1
  2. kimguroo

    kimguroo Hall of Fame

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    Barricade V
    I think I wore about 8 weeks and put over 140hrs.
    it took 2-3 weeks to receive a replacement shoes from adidas
    I think the warranty was granted because of a hole in toe area.

    [​IMG]
    [​IMG]
    [​IMG]
     
    #2
  3. kimguroo

    kimguroo Hall of Fame

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    Courtballistec 1.3
    I wore full three months (I think I put 140-150 hrs)
    nike sent a voucher within two weeks (I was very surprised by the fast processing because my friend waited the voucher for 2 months).

    [​IMG]
     
    Last edited: Jul 27, 2010
    #3
  4. kimguroo

    kimguroo Hall of Fame

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    finally, there is a hole in toe area.
    I wore between 140-150 hrs. exactly three months.
    [​IMG]
    [​IMG]

    heel area
    [​IMG]
    [​IMG]

    I will send it tomorrow and hopefully, I will receive the voucher within two weeks.
     
    #4
  5. mozzer

    mozzer Hall of Fame

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  6. kimguroo

    kimguroo Hall of Fame

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    My warranty was granted and it took about two weeks to get the voucher. I used two vouchers today and ordered one neon CB 2.3, CB 1.3 and breathe cage II.

    Many people ask about conditions of their shoes whether it will be qualified for the warranty or not.
    I think this thread should be at sticky.
     
    #6
  7. Six.One.Tour.90FAN

    Six.One.Tour.90FAN Professional

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    What else do you include when sending back shoes? Just a query

    90
     
    #7
  8. kimguroo

    kimguroo Hall of Fame

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    for the nike, the warranty card, receipt and note (the reason for the warranty).

    for adidas, Check $8.50 (Can't remember exact money), note ( my shipping address and preferable color).

    for Prince, the warranty card, can't remember I sent extra....
     
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  9. autumn_leaf

    autumn_leaf Hall of Fame

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    from my other thread. just got the email from TW that they'll give store credit for them. my friend and i sent the same shoes back at the same time and they took his too (his was worn on both sides of the shoes while mine was the outside soles).

    [​IMG]
     
    #9
  10. kimguroo

    kimguroo Hall of Fame

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    Good to hear that your warranty was granted ^_^
    hope people continue to post pics and follow up their status of the warranty so we will not have same threads over and over again.
    BTW what shoes was it? I think I remember it was prince shoes.....
     
    #10
  11. autumn_leaf

    autumn_leaf Hall of Fame

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    darn, i thought i remembered to post that x_X, even told myself to remember too.

    it's the Prince T10's out of stock at TW now. so the shoe search begins again.
     
    #11
  12. adiallo

    adiallo New User

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    Just checked claim status with Nike and these have been approved for a warranty voucher. Summer hardcourts, 3 months of use
    [​IMG]
    [​IMG]
     
    #12
  13. kimguroo

    kimguroo Hall of Fame

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    I used to claim my CB 1.3 when I get a hole at toe area but this time my heel area rubber is gone (only played 9 weeks). I did not know whether I should claim or not but if your warranty was granted, I might send my shoes for the warranty.
    thanks for the info.
     
    #13
  14. Jfolks259

    Jfolks259 Rookie

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    I bought the orange and white cb2.3s from nordstrom rack for $50. Will Nike only give me a $50 voucher?
     
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  15. adiallo

    adiallo New User

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    The voucher matches the amount on the receipt you submit.
     
    #15
  16. Jfolks259

    Jfolks259 Rookie

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    Can anyone else verify that? It's not that I don't believe you, I've just heard different things from different people
     
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  17. kimguroo

    kimguroo Hall of Fame

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    I don't think you can claim the warranty if you buy it from nordstrom rack ( I don't think nordstrom rack count as authorized dealer but regular nordstrom Store does) but I've never tried before though. I usually buy sales shoes from Nike website or local stores ( usually pay below $60 ranges). I always got $120 vouchers.
     
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  18. Jfolks259

    Jfolks259 Rookie

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    Yeah I was curious about the whole nordstrom rack thing too. I'll have to call them today and see what they say.
     
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  19. kimguroo

    kimguroo Hall of Fame

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    also where can you get the warranty card?
    I think nike requires the warranty card. not like Adidas.
    hopefully customer service representative knows well about the warranty.
    if someone ask something which they do not know well, their usual answer is "NO". ^__^
     
    #19
  20. Jfolks259

    Jfolks259 Rookie

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    My thoughts exactly about them not knowing! Its much easier for them to say no than to actually look into it. I have plenty of other warranty cards from other cb2.3s I've bought. They're all the same
     
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  21. kimguroo

    kimguroo Hall of Fame

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    then send the shoes and let us know whether nike grant your claim or not ^_^
    I created this thread because so many people asks about their warranty and many different answers from all members. Also most people does not follow up after their warranty claim so we only speculate whether their warranty might be good enough or not.
     
    #21
  22. Winky

    Winky Guest

    I guess I don't understand. You use the **** outta the shoes and then send them back because you used them so much they wore through? How is that a manufacturing defect?
     
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  23. kimguroo

    kimguroo Hall of Fame

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    sounds like you never had shoes which come with 6 month outsole warranty.
    not every shoes has 6 month outsole warranty. Barricade and courtballistec 1.3 and 2.3 are most popular shoes which come with 6 month outsole warranty.

    the 6 month outsole warranty is not for the manufacturing defect.
     
    #23
  24. autumn_leaf

    autumn_leaf Hall of Fame

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    it's not a defect. it's a warranty because the company guarantees 6 months on certain shoes' outsoles. so if you wear through that outsole within the time frame they will send you a new pair.

    the companies must have done enough research to make a profit on these kind of warranties by increasing the price of the shoe knowing that the majority of players will not be able to wear through the outsole. this calculation must have included the avg. hour played per week/month for the avg. player and calculated the avg. wear on the outsole for this given time. players that are able to claim this warranty therefore must either harder (more running/stopping movements per calculated time) on their shoes than the avg. player, or they must play more than the avg. time calculated.

    it too me ~70 hrs of play to wear through my shoes enough for warranty. I accomplished this is about 3-4 months. for some people they will not be able to play 70 hrs in that time period (it was summer for me so i had plenty of free time). Instead they play 70 hrs in 8 months and won't be able to qualify for warranty. given this calculation this person plays tennis for about 2 hrs a week. To get it down to 6 months a person would have to play a little less than 3 hrs a week. so for weekend warriors and people with jobs, play time is limited to the weekends usually. and if it rains on that weekend they probably won't make the warranty time.
     
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  25. kimguroo

    kimguroo Hall of Fame

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    Wow. Only use 70 hours? You might have crazy foot works ^_^
    I have good foot works. Try to reach balls everytime....
    I usually put 120-150 Hours then claim warranties. Usually take 3 months.
     
    #25
  26. Larrysümmers

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    dang i wear it down to a real hole before thinking about returning them for the warranty.
     
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  27. Jfolks259

    Jfolks259 Rookie

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    I tried calling today but they were closed. I'll update you on monday
     
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  28. Rob_C

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    Last edited: Oct 3, 2010
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  29. kimguroo

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    Maybe you did not read all of it ^_^. It exactly state that the warranty claim needs the original warranty card.

    "Some Nike Tennis footwear styles have a 6 month outsole guarantee and require the dated original or copy of the original receipt and the original warranty card. This is a one-time NikeStore.com Product Voucher replacement."
     
    #29
  30. Rob_C

    Rob_C Hall of Fame

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    I have read it. It's a common misperception that it's actually needed. I've returned Nike tennis shoes numerous times w/o the warranty card and yet to have a single claim denied. Alot of the times, the shoes at the Factory stores don't have the claim cards in the boxes.
     
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  31. Jfolks259

    Jfolks259 Rookie

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    Just got off the phone with Nike and they said they do accept shoes from nordstrom rack
     
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  32. kimguroo

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    let us know after you claim the warranty whether you get $120 voucher.
     
    #32
  33. Eugenehoh

    Eugenehoh New User

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    by any chance can I claim if i'm outside of the US. To be exact Malaysia ?
     
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  34. kimguroo

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    no. only for US.
    did you buy it from us?
     
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  35. zasr4325

    zasr4325 Professional

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    does nike offer anything similar for customers from uk? or do any of the online retailers (uk based) offer anything? i havent seen any that do, but was just wondering if anyone else had? it only seems a tad strange that they would have a warranty for shoes in one country and not another. only other place ive bought nike shoes from is dubai, and they didnt seem to have any warranty. is there something that comes with the shoes?
     
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  36. Lynx41

    Lynx41 New User

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    Hey I was wondering if these are good enough to be sent in. I've worn the shoe all the way down to the max air, but nothing toe area yet.

    [​IMG]
     
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  37. Lynx41

    Lynx41 New User

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  38. kimguroo

    kimguroo Hall of Fame

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    I think it's enough to send it for the warranty claim. I think I saw somewhere someone asked about similar situation like you (It was much less than yours but got the voucher). Let us know whether you got the warranty or not.
    Good luck!
     
    #38
  39. Winky

    Winky Guest

    huh, interesting. Yeah I've never heard of shoes with that kind of warranty. Seems like they'd run into people who, after 5.5 months, throw the thing on a belt sander and then collect a new pair. Is it just once or do they keep replacing them every 6 months? Free shoes for life!
     
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  40. Jfolks259

    Jfolks259 Rookie

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    just once! that would be verryy nice if you could do it more than once. I'm sure there's plenty of people who use the sander when they get close!
     
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  41. hammer

    hammer Rookie

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    Yes. You can definitely send those in. I just received my Nike voucher after sending these in. They're only worn through in the heels as well.

    http://i983.photobucket.com/albums/ae318/gtom12/Picture077.jpg
    http://i983.photobucket.com/albums/ae318/gtom12/Picture078.jpg
    http://i983.photobucket.com/albums/ae318/gtom12/Picture072.jpg
     
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  42. Can't think of a name

    Can't think of a name Rookie

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  43. TennisKid1

    TennisKid1 Semi-Pro

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    nah thats still got another 3 months left
     
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  44. kimguroo

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    TennisKid....You are joking ^__^
    White thing in toe area is midsole (white form). The shoes already passed qualification of the warranty. I can't believe you wore your shoes that much:shock:
     
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  45. West Shore Smashers

    West Shore Smashers New User

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  46. argentinagang

    argentinagang Rookie

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    #46
  47. kimguroo

    kimguroo Hall of Fame

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    #47
  48. argentinagang

    argentinagang Rookie

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    i have holes with rubber!
     
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  49. kimguroo

    kimguroo Hall of Fame

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    #49
  50. kimguroo

    kimguroo Hall of Fame

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    I am not shoe warranty inspector hahaha. I only give my opinion based on my experiences. When more members follow up their warranty, we might have some guide lines ^_^
    Once you post pics here, please let us know your warranty was granted or not.
     
    #50

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