post your shoes before the shoe warranty claim

Discussion in 'Shoes and Apparel' started by kimguroo, Jul 27, 2010.

  1. Maroon_Tenniskid

    Maroon_Tenniskid Semi-Pro

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    I recently sent in a pair of CC Genius London Novak Shoes (yes, 3 year old shoes that I found on closeout for $50 in Late march 2012 at my local store) I wore an okay sized hole in them and sent them to the old address with a check for the old amount ($8 and some change) Then I realized, I didn't put a note to change the size from 11 to 10.5 because I wear an 11 in the CC and 10.5 in Barricades. I called the adidas number on the warranty card 2 weeks after I sent the shoes in and they said they had them and then I asked if I could change the size and they said no problem and a few days later, here are my nice new wimbledon Barricade 7's for only bout $30!

    I just felt like sharing this because it is AWESOME of adidas and I really love they're awesome customer service after this and I love the quality of their shoes.
     
  2. djNEiGht

    djNEiGht Professional

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    those are GTG!
     
  3. Can't think of a name

    Can't think of a name Rookie

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    it's that time again

    [​IMG]
     
  4. Big_Dangerous

    Big_Dangerous Legend

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    Yeah about that time for me to send these in as well. I guess I've been playing a lot more tennis lately, because these shoes barely lasted me 4 months. And the hole I put into the side was done within 2 weeks of getting the shoes.

    [​IMG]

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  5. PhotoBlue

    PhotoBlue Professional

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    Last edited: Aug 18, 2012
  6. PKfan1

    PKfan1 Semi-Pro

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    [​IMG]


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    After 3 weeks of play. I think I have a big problem with toe dragging. I wish I could wear barricades, they seem like they'd be more durable in that area.
     
  7. PhotoBlue

    PhotoBlue Professional

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    @PKfan1 wear them maybe like one more week just to make sure because the right one is not even worn out. You'd probably get the voucher though
     
  8. PhotoBlue

    PhotoBlue Professional

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    Woooooooooow. How long?
     
  9. brownbearfalling

    brownbearfalling Hall of Fame

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    Here are my shanghai limited edition barricade 6s that are going back. I have to say that if it wasn't for the warrantee I would still wear these shoes. They are the first shoes that I haven't worn out the out side heel area before I wore out the toe area. There is plenty of stability and cushion left in these shoes. For other shoes that I've worn such as the nike breathe series, nike courballistec 2.1 and even barricade 5 shoes, the either the cushion died or the stability went soft before the outsole wore through.

    [​IMG]
     
  10. Big_Dangerous

    Big_Dangerous Legend

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  11. PhotoBlue

    PhotoBlue Professional

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    I know some people do but clubs usually don't want you to because they mark the courts. At my club if you come in with running shoes they either make you leave or buy a pair of tennis shoes from the pro shop. However, I did not mean my previous post like that. I was saying I don't know if you can send running shoes back from playing tennis. Of course they're going to wear down quickly. They're not meant to stand up to the constant abrasion that tennis shoes take.
     
  12. PhotoBlue

    PhotoBlue Professional

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    Those look good to send in...
     
  13. sports4eva115

    sports4eva115 Semi-Pro

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    this looks exactly like what happens to my shoes after I longboard in them... strange that the left shoe is virtually new and the right shoe is destroyed only at the toes... but then again maybe you just have a unique way of moving!
    please tell us if nike let u pass with those! I had friends who got their shoes rejected becasue nike thought they wore them down by other means than tennis
     
  14. Big_Dangerous

    Big_Dangerous Legend

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    Yeah, I think I might switch to playing in tennis only shoes, it's just difficult because there aren't many shoe companies that make actual tennis shoes in wide widths.. Adidas doesn't make any tennis shoes in wide widths, Nike only has a few pairs you can customize and they're 150 bucks per pair.... So that leaves me with New Balance or New Balance...

    Sometimes I wish I had a narrow width so I could wear any shoes I wanted. :(
     
  15. PhotoBlue

    PhotoBlue Professional

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    I'd take running shoes over new balance, soooooo ugly
     
  16. Can't think of a name

    Can't think of a name Rookie

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    About 3.5 months to wear a hole through the outsole. Once there's a hole, the rest of the outsole pretty much rips off the shoe after a couple more weeks. That's why it looks that bad.
     
  17. PKfan1

    PKfan1 Semi-Pro

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    I know, who says you can't use running shoes to play tennis in?[/QUOTE]

    Also if you cared about your ankles and knees at all you wouldn't seriously consider actually playing in running shoes. They are designed specifically for moving forward. Not side to side and backwards, or stopping and changing directions.
     
    Last edited: Aug 22, 2012
  18. PKfan1

    PKfan1 Semi-Pro

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    I use them exclusively for playing tennis in, I don't even walk to the court with them on. But I think it's caused from serving, I am left handed and I drag my back foot instead of picking it up. I also think I drag my back foot after I push off on forehands.

    After you say that you're making me nervous that they won't take them back. I had just sent in another pair a couple of weeks ago so they might be suspicious.
     
  19. PhotoBlue

    PhotoBlue Professional

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  20. PhotoBlue

    PhotoBlue Professional

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    Something messed up
     
  21. sports4eva115

    sports4eva115 Semi-Pro

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    ahhhh that makes more sense! yeah dont worry too much about it, nike is generally lenient about it... I mean the whole purpose of the 6 month durability was to get more ppl to wear them, they still get a lot of profit even with us sending them in and getting new pairs.
    My friends actually did longboard in them, so nike probably noticed some aspect of the shoes that are supposed to be worn down were not.. and I've read on the forum of people sandpapering their shoes, thats not going to work either.
    If you honestly wore them out with tennis (which I believe u did!) then they should be fine! no worries man!
     
  22. texastornado

    texastornado Rookie

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    You'll be ok. I did the exact same thing to 3.3 except right shoe instead of left. Opposite shoe was smoother but still had a few months to go.
     
  23. OnyxZ28

    OnyxZ28 Hall of Fame

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    I bought a pair of CB 3.3s on sale from Nike's online store. 6 months later, I called the number on the card, but they transferred me to the online store's customer service center. There, they gave me a return label and assured me that they were processing this as an outsole warranty claim rather than a simple return.

    Two weeks later, Nike emailed me to tell me that they refunded me the original amount paid, to the original form of payment. I called to protest, pointing to the unambiguous terms on the card, as well as on Nike's own site. The Nike reps (including two levels of escalation) told me the policy of Nikestore.com is to refund everything, even warranty returns, and asserted that this was always the case. One rep even tried to argue that purchases on Nike's online store were not covered by the warranty, a patently ridiculous assertion that contradicts the first sentence of the warranty card.

    Has anyone else had similiar experiences with Nike's online store? There was no dispute that the shoes were worn out, FWIW.
     
  24. kimguroo

    kimguroo Hall of Fame

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    I think that Once they made a decision, it's final.
    I always use Nike warranty through their website and never had problems.
    you should claim your outsole warranty shoes on-line next time.
    http://nikeinc.com/pages/creating-a-footwear-claim
     
  25. NJ1

    NJ1 Professional

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    Kim---does the sole warranty cover the toe too? I have a hole in in the toe of my 3.3s at 4 mos old? It's not the upper, it's the toe where the sole rubber covers when new.
     
  26. kimguroo

    kimguroo Hall of Fame

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    I don't work for nike so I can't give you exact info haha.
    please post a pic so we can give you fair judgement.
    I think it should cover since it's still part of outsole.....
     
  27. Racquet Daddy

    Racquet Daddy Rookie

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    I agree with kimguroo: it's the material that is under warranty, not just the bottom of the shoe. So anytime you have a beefed up toe made of the same rubber as the sole, it should fall under the warranty.
     
  28. NJ1

    NJ1 Professional

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    That's great news. Thanks for the responses, Kimguroo and Racquet Daddy. I'll see if can figure out how to post a pic, it actually went through after only about 2 1/2 months from dragging on my 2hbh.
     
  29. kimguroo

    kimguroo Hall of Fame

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    Here is the picture for NJ1
    [​IMG]

    It's tough call because it's boarder of rubber and upper part.
    there is a possibility that nike might claim it might be abused or misused for the shoes because normal people usually do not have this problem. Also other outsole is good condition....
    If I were nike inspector, I might grant the outsole warranty though.

    anyone has similar worn out pattern and got the vouchers, let us know.
     
  30. NJ1

    NJ1 Professional

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    Thanks, Kim. Yeah it's the first pair of shoes where the tip has worn down so much faster than the rest of the shoe (this is less than 3 mos iirc). The right toe isn't far behind. I normally make the first hole in Nike's in the outside heel after about 4-5 months. These are very close in both heels too, but have loads of life left everywhere else. Problem is, I can't wear them in this condition without ripping the skin off my toes.

    Since they have been worn for tennis and tennis only I'm going to trust in Nike to stand by their warranty like they have with my CB 2.3s. If they don't, my white Adidas Barricade 7s will be joined by more pairs.

    EDIT- I may try and wear them for another couple of light hitting sessions so I go through the outer heels too. Two pairs of socks and some good luck and I should be ok :) If anyone has any interest, I'm a 5.0 whose best attribute is speed and worst is my serve. I play about 4-6 hours per week. These shoes have seen maybe 40-45 hours, I get about double that out of 2.3s.
     
    Last edited: Sep 7, 2012
  31. paulorenzo

    paulorenzo Hall of Fame

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    [​IMG]

    now all i have to do is send them in so i can get another pa... wait a minute
     
  32. TMCW140

    TMCW140 Hall of Fame

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    ^^^mother of god...you may have a slight hole going on there
     
  33. フェデラー

    フェデラー Hall of Fame

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    Yep mine have a hole exactly like that, however it's not as big.
     
  34. NJ1

    NJ1 Professional

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    How on earth could you play in those to get the hole that big, or did the hole open up fast in one session?
     
  35. paulorenzo

    paulorenzo Hall of Fame

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    it looks worse without the insole, as pictured, but yes, it opened up quick.

    initially the insole was still in tact. i checked midway through and i see a bit of toe.
     
  36. Kyrock

    Kyrock New User

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    Most of the shoe is alright with some balding around the toe box, but main wear and tear is the heal area. The right heal has worn down to the air max unit, and the left is getting close. think nike will accept this?

    [​IMG]

    Uploaded with ImageShack.us
     
  37. Austinator

    Austinator New User

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    How long did you use them?
     
  38. paulorenzo

    paulorenzo Hall of Fame

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    i think i bought them in march or april.
     
  39. kimguroo

    kimguroo Hall of Fame

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    It's good enough for the warranty claim.
    I also worn out heel area first too and I usually send my shoes when it worn out about a half of yours.
     
  40. Arsnlrob

    Arsnlrob Rookie

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    What do you guys think of this claim. They don't have a warranty but I was thinking I have a case under material defects. I've played with them maybe a dozen times and only 3 times on hard courts.

    [​IMG]
     
  41. paulorenzo

    paulorenzo Hall of Fame

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    that def looks like a defect. not sure what the poor craftsmanship warranty for shoes without the 6 month guarantee is though.
     
  42. JoelDali

    JoelDali G.O.A.T.

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  43. NineMileSkid

    NineMileSkid Rookie

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    So, if I were to buy a pair of Court Ballistics 4.3 from the nike online store, will I get a warranty card if I use a gift card, but if I use a voucher that was a result of the 6-month warranty claim, they won't ship the card?
     
  44. sports4eva115

    sports4eva115 Semi-Pro

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    I've never tried it, but judging from what I've read the probably wont, and even if they do you need to attach an original receipt, and if they see that your form of payment was by voucher they wont reissue you a new voucher.
     
  45. kimguroo

    kimguroo Hall of Fame

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    YOU can only CLAIM THE WARRANTY ONCE.
    the warranty card means noting. the receipt is the key.
    Once you use the voucher, Nike receipt indicates the method of payment and their computer system can recognize your payment so you will not be able to claim the warranty over and over again.
     
  46. kimguroo

    kimguroo Hall of Fame

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    In my opinion, nike might not admit that it's defect. more like they will say misuse of the shoes... you can call or chat and send the picture, what the nike will say about this.
    that's tough call though.
     
  47. Arsnlrob

    Arsnlrob Rookie

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    Just got an email from Nike and they are sending me a voucher for the shoes. It took less 5 days from when I mailed the shoes out. Great customer service!
     
  48. usta2050

    usta2050 Rookie

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    How about this Nike CB3.3? Is it warranty worthy?

    [​IMG]
     
  49. usta2050

    usta2050 Rookie

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    I had the same experience with nike stores too. it's their policy. you get your shoes for free still. Nike's the best.
     
  50. kimguroo

    kimguroo Hall of Fame

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    The warranty will be granted. I just sent last pair of warranty shoes which very similar to yours. Also I always received vouchers with same worn-out patterns.
     

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