post your shoes before the shoe warranty claim

Discussion in 'Shoes and Apparel' started by kimguroo, Jul 27, 2010.

  1. Jeebs

    Jeebs Rookie

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    Five months. I know there's no warranty and they're under no obligation to replace them but just thought I'd give Asics customer service a bit of a workout and see if I can argue my way to a new pair.
     
  2. bosssauce

    bosssauce Banned

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    did you get one?
     
  3. Jeebs

    Jeebs Rookie

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    They only got sent to the head office on Monday - haven't heard back yet but I'm expecting them to get in touch next week at some point. I'll let you know what happens.
     
  4. Calor1

    Calor1 New User

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    How long is the warranty for Nike shoes, can't seem to find it on their site.
    I found on the Asics site of my country that they have a 12 month warranty.
    It says they will replace it if there are material or product defects. It also says that quality problems caused by normal wear do not constitute a defect and will not be replaced.
    But seeing all the pics of the shoes in this thread, most of it seems normal wear to me (if you play with a shoe on hardcourt for a few months in my experience it's normal the soles are worn out.
    So I'm a little confused why you would get a new pair/refund.
    The problem I'm also having with recent Nike shoes (vapor 8 as well as 2k12) is that the loops through which the laces have to go just snap after a few weeks. [​IMG]
    I mean the yellow loops in that picture. Would it be possible to get a refund for those loops snapping after a few weeks?
    I'll post some pictures of some of my recent shoes tomorrow so you might have a better idea of what I'm talking about.
     
  5. NJ1

    NJ1 Professional

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    As stated ad-nauseum, the U.S. has a separate outsole warranty that covers wear and tear for 6 months. Nothing to do with defects. Europe does not have this.

    As re the loops snapping, if it happened after only a few weeks (3-6) then yes it will be covered for sure under the defect warranty no matter where you are.
     
  6. Calor1

    Calor1 New User

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    So basically if you play enough you only have to buy one pair of shoes and than you're set for life :D.
    Yep, during match season the first one breaks in less than a month.
     
  7. Calor1

    Calor1 New User

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    Sorry, don't have time to read 33 pages and I didn't see it in the 4ish pages I scanned. Maybe if the OP reads this he can put it in his first post :).
     
  8. NJ1

    NJ1 Professional

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    Unfortunately not. Can only claim once per purchase. It does half the amount of shoes I go through though so can't complain. If I lived in Europe I'd only wear Barricades as they're the toughest I've worn.
     
  9. bosssauce

    bosssauce Banned

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    All nike shoes have a moth long guarantee for every part
     
  10. The Doctor

    The Doctor New User

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    Hey guys I'm an extreme toe drager, I like to run around my backhand a lot as I fit into the typical American player mold. The toe on my right shoe(I'm right handed) is worn down on my 4.3s almost to where the Ortholite insert is showing, but on my left shoe it has barely started to change color. Would Nike accept this or would they not because of the left?
     
  11. bosssauce

    bosssauce Banned

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    they would
     
  12. The Doctor

    The Doctor New User

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    @bosssauce

    Thanks a bunch. :)
     
  13. bosssauce

    bosssauce Banned

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    Your welcome
     
  14. bosssauce

    bosssauce Banned

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    Anybody returned shoes to wilson? How are they about it?
     
  15. bosssauce

    bosssauce Banned

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    Any body returned shoes to asics? How are they about it?
     
  16. jfong008

    jfong008 New User

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    Hello everyone, I am about to send my courtbalistics this week to nike to see if the send me a voucher, I've never returned a pair and I'm wondering if these qualify. Thanks in advance. [​IMG]
     
  17. Mighty Matteo

    Mighty Matteo Semi-Pro

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    yes they will
     
  18. KineticChain

    KineticChain Professional

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    I think they qualify (foam peaking through outsole), but they still have life in them.
     
  19. bosssauce

    bosssauce Banned

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    most likely they will
     
  20. Jeebs

    Jeebs Rookie

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    Asics replied to say they thought the shoes were damaged but it was down to wear and tear. Offered to either send them back or give me a pair of GR5s at a decent discount. Fair enough.
     
  21. The Meat

    The Meat Hall of Fame

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    It's almost that time again, however I'm not sure if Nike might accept it this time even if I make a hole in the shoe.

    [​IMG]
    [​IMG]

    Anybody know if Nike might be a dick and reject these shoes when I make a hole in them because of the ripped off rubber from their awful quality control?
     
  22. Irrelevant

    Irrelevant Rookie

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    Nah, I'm 95% sure it's still acceptable as long as it looks like torn rubber and NOT knife marks or something. I had a similar situation with my barricades but Adidas still took them so I would say you're fine. If it bugs you they may be rejected, you can maybe write a note explaining the quality of the rubber or call in advance and ask?
     
  23. MattCrosby

    MattCrosby Rookie

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    I'm sending back my 4.3's later today after the left heel support decided to give up, theres a nice big crack along the back bubble and there is no support in them.

    Hoping I get a refund or an exchange.
     
  24. Irrelevant

    Irrelevant Rookie

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    Unless your outsole has been worn down to the midsole within the 6 month period, Nike will not issue a refund/exchange for cracked air max units.
     
  25. MattCrosby

    MattCrosby Rookie

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    They are also worn on the outsole.

    I also have already spoken to the peoples at Nike about my issue.
     
  26. kimguroo

    kimguroo Hall of Fame

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    I have same problems. every 4.3 airmax were cracked but I also worn out outsole. I think the reason for the cracking problem is almost no rubber at heel area.

    Mind was sent last week and it took just one day to approve the claim.
    it's 6 month warranty not manufacture defect claim.

    I did not have any cracking issues for 1.3-3.3 even though outsole was worn out at heel areas but this problems started to develop as soon as midsole is started to show for 4.3. basically 4.3 have one to two week shorter life than 1.3-3.3 CB because of this cracking issues.
    midsole is already exposed from bottom and side of heel area.
    [​IMG]
     
    Last edited: Feb 13, 2013
  27. Racquet Daddy

    Racquet Daddy Rookie

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    Forgot to snap a picture, but I sent in some GR4's that had just barely broken through to the foam, and I got a quick replacement (within a week). Although I asked quite nicely for a pair of GR5's, I got the 4's again.
     
  28. MattCrosby

    MattCrosby Rookie

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    I have the exact same problem. Shame Nike UK dont do this and I most probably have to spend another £120 on a NEW pair of shoes that are only 3 months old..
     
  29. Jeebs

    Jeebs Rookie

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    It's worth emailing Nike UK to complain, they might offer you a discount on a new pair - Asics UK did with me.
     
  30. Fintft

    Fintft Hall of Fame

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    I don't know about you, but I can't afford to wait for a hole to happen, b/c as soon as the thread is gone, I start slipping badly in my Ballistecs 4.3 and don't want to risk an injury!
     
  31. kimguroo

    kimguroo Hall of Fame

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    The shoes was 1.3.
    For 4.3, I got a hole and AirMax cracking before it goes bald.
     
  32. Fintft

    Fintft Hall of Fame

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    I never get holes in the 4.3, but the thread goes bald fast enough, especially on the right foot (sometimes even after a month and almost for sure after 3 months). Once I start losing my footing and slipping badly I just send them back.
     
  33. bosssauce

    bosssauce Banned

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    Wwow that is some very strong wording but they will because of the heel area
     
  34. BMWprestigem3

    BMWprestigem3 New User

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    I have Courtballistec 4.3, and I started to get a hole in the sole about the size of a dime. The sole is red and now I am starting to see white from the hole. I was wondering if Nike will accept it for the warranty.

    I am having trouble posting pictures, so if I get the picture in my album I will post it up.
     
    Last edited: Feb 20, 2013
  35. BMWprestigem3

    BMWprestigem3 New User

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    [​IMG]
    Finally got it to work. So will Nike accept this.
     
    Last edited: Feb 21, 2013
  36. The Meat

    The Meat Hall of Fame

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    In the past 6 years of buying CB's I have never had this sort of problem with a unmelded part of rubber in the outsole. Nike has always been on the ball of things, minus the occasional broken Air Max heel cushion or a rip of the toe cap. What would have happened if someone else would have gotten these shoes when they just came out and retailed at $130?

    I'm paying and expecting the utmost quality from a high end retailer of tennis shoes.

    I'm not done with these shoes yet they will be bald and full of holes in a few weeks, also the heel isn't what I'm claiming the warrantee for, I just wanted to get some feedback from other people who have had their rubber ripped off the soles without any real effort on the court. I'll post on this thread when I have achieved max destruction on these shoes :)
     
    Last edited: Feb 20, 2013
  37. zapvor

    zapvor Legend

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    you might need a certain post count
     
  38. BMWprestigem3

    BMWprestigem3 New User

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    ^ You can't see the picture?
     
  39. The Meat

    The Meat Hall of Fame

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    Did you copy and paste the image link from like photobucket, imgshare, etc. into the little yellow icon button with a mountain and a sun on it?
     
  40. BMWprestigem3

    BMWprestigem3 New User

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    Yes, I will try again.
     
  41. merc

    merc New User

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    Advice Please.

    I have some Nike ballistic 4.3 Wh/Sl the sole has completely worn through (4 months).

    If im reading Nikes terms correctly if I send them back to Nike as TW suggest i will get a voucher for Nike.com. However Nike.com only have Ballistic 4.3 in colors i would never wear :/. so then im stuck with a voucher i can't use. Is this my only option?.
     
  42. kimguroo

    kimguroo Hall of Fame

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    Yes.
    you can try other shoes such as Air max or even vapor 9 (I know the durability is bad). If you need shoes now, Just wear whatever color they have. if you don't need shoes now, wait until you can get the shoes which you like or wait until discount/sale so you pay around $20-30 more to get 2 pairs ^_^
     
  43. kimguroo

    kimguroo Hall of Fame

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    easiest one is tinypic.com
    once you upload your picture, you only need copy and paste.
    make sure you resize the picture for message board (640x480).
     
  44. BMWprestigem3

    BMWprestigem3 New User

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    I think I finally got it to work. (Check a few posts up)
     
  45. kimguroo

    kimguroo Hall of Fame

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    not 100% sure whether it's white rubber or form from the picture.
    I think it's okay if it shows the midsole (form).
     
  46. bosssauce

    bosssauce Banned

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    No it says on the card different color rubber does not count sorry:-?
     
  47. BMWprestigem3

    BMWprestigem3 New User

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    It doesn't feel like a different part of the rubber. It feels more like a foam.
     
  48. kimguroo

    kimguroo Hall of Fame

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    You should take better quality pictures. It looks like midsole form from the picture though. The reason is that usually nike paints bottom of outsole so when the outsole rubber worn out, white color rubber shows after that you will see midsole form. If Nike did not paint red color for the outsole then you might see white midsole form without seeing the white rubber.
     
  49. tennis_enthusiast

    tennis_enthusiast Rookie

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    To the best of my knowledge those should certainly qualify. I've sent in numerous pairs that looked like that. I would say that they probably could be worn a little while longer, but at least for me, the tread starts to get slippery and I don't feel as confident in my footing. Send them in and Nike should accept those.
     
  50. Irrelevant

    Irrelevant Rookie

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    Was playing a morning match today and when I came home I saw this. Still have another 2 months left on them and tread is still about 70%, thus still playable :).
    [​IMG]
     

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