post your shoes before the shoe warranty claim

Discussion in 'Shoes and Apparel' started by kimguroo, Jul 27, 2010.

  1. bosssauce

    bosssauce Banned

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    I completely agree some people on here have a tiny hole with a ton of tread and still send it in
     
  2. MattCrosby

    MattCrosby Rookie

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    So I sent my 4.3's back with the cracked heel, not to TT but to another company I bought them from and I got an exchange so I decided to get these :)


    [​IMG]

    [​IMG]
     
  3. bosssauce

    bosssauce Banned

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    why did you send the pothers back what is a cracked heel
     
  4. MattCrosby

    MattCrosby Rookie

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    I had no support in my left foot, the air had all evaporated from the heel support and was deemed a manufactures fault.
     
  5. tyu1314

    tyu1314 Semi-Pro

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    Wilson IKON, toe area, is this cover by warrantly? [​IMG][/IMG][​IMG][/IMG]
     
  6. darklore009

    darklore009 Professional

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    That will do
     
  7. tyu1314

    tyu1314 Semi-Pro

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    Thanks for the reply^^ Never return a pair before, I know that wilson warrantly cover the outsole, not sure about this part. Here are better pictures [​IMG][/IMG][​IMG][/IMG]
     
    Last edited: Mar 9, 2013
  8. darklore009

    darklore009 Professional

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    i think wilson should take it. that technically is part of a sole. you could try calling them first to confirm it.
     
  9. The Meat

    The Meat Hall of Fame

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    If they do accept it they would probably wonder how the hell someone does that. That's extreme toe dragging.
     
  10. chay337

    chay337 Rookie

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    Is this ready for Adidas replacement guarantee?

    [​IMG]
     
  11. Fintft

    Fintft Hall of Fame

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    Lol it should be, or otherwise I'd yell at them!
     
  12. chay337

    chay337 Rookie

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    Ok just making sure before I send it in. Thanks.
     
  13. PhotoBlue

    PhotoBlue Professional

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    Hey guys- I'm gonna send in my barricades probably next weekend. Just have a question. My left shoe is almost exposed all the way to where you can see the insole, but my right shoe the tread is just starting to go bald. Will adidas except this? Thanks
     
  14. Fintft

    Fintft Hall of Fame

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    Dunno, but I send my Nike CB 4.3 back the moment my thread starts to go bald (on my right foot only) and me to slip! I just don't want to risk an injury at 6'2" and 220 LBs. So far TW always accepted them.
     
  15. NJ1

    NJ1 Professional

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    Yes they will, definitely.
     
  16. PhotoBlue

    PhotoBlue Professional

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    Ok thank you.
     
  17. merc

    merc New User

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    Matt
    I like your replacements. i wanted those but couldnt find that color anymore on nike.com.
     
  18. merc

    merc New User

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    (clicked too early) ....so went with the new Air Max Cage not sure theyre a durable as the Ballistic 4.3 but we shall see.
     
  19. roddickrox

    roddickrox New User

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    How do i "make sure" my shoes will be replaced by adidas before I send them in?
     
  20. sports4eva115

    sports4eva115 Semi-Pro

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    there isnt really anything u can do to "make sure"... as long as its clear that the outsole has worn out and the spongey midsole is exposed, you should be fine.
    I'm saying that you cant be 100% sure because they do check to see if you used a means other than tennis to wear them out (I know ppl who tried to use sand paper to wear it out)
    so yeah, as long as u wore them out honestly to the point where the midsole is exposed, they'll send you a replacement
     
  21. The Meat

    The Meat Hall of Fame

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    Here's my CB 3.3's I got during the black friday sale. Played with them about 3 months. The right shoe is mm's from getting a hole in them, the laces snapped so I couldn't play with these even more.

    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
     
  22. athiker

    athiker Hall of Fame

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    That is really odd...I am a toe/side dragger but the rest of your sole tread looks brand new!? Regardless since it has worn through the rubber you should be fine. Unless company feels its been mechanically tampered with....which it doesn't appear to be.

    I just got a response from Nike that my Nike Air Court Ballistec 4.3 were accepted under warranty and my voucher is on its way. I forgot to take a picture to post but even I admit they were just barely over the borderline. My 6 months were up though so I sent them in. I had worn thru in 3 spots... outside edge on one shoe and back of heel on both.

    I didn't play as much over the winter so it came down to the wire. Usually I wear tennis shoes out easily in 6 mths. Have exchanged Adidas, Babolats and New Balance with no issues. I had slipped a couple of times lately so the overall sole was well worn...basically smooth...but still rubber...I had had only barely worn completely thru in a few spots.
     
  23. tyu1314

    tyu1314 Semi-Pro

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    For nike voucher, do you get amount of money you paid? or the original price.
     
  24. The Meat

    The Meat Hall of Fame

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    Full MSRP, $130 for CB's.
     
  25. McLovin

    McLovin Hall of Fame

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    Wow, you really ran those into the ground. I have the same pair that aren't nearly as bad as those, and I'm about to send them back.

    I could be wrong, but I don't think you need to wear them down until they are completely falling apart or are unwearable. Just until there is a hole going through on either shoe. I sent back a pair of Head shoes last fall, and all they had was a hole in the left toe (apparently I drag my left foot more than my right), but the right shoe was fine. They sent me a brand new pair no questions asked.
     
  26. The Meat

    The Meat Hall of Fame

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    I enjoy destroying 6 month durability shoes on the tennis courts with a lot of sliding :twisted:

    Unfortunately I have to send these in while I still have plenty of time to wear them out more, I wanted to keep going until I had holes in both of them. You should see my Barricade 7's that I wore out last season, it's a work of art.
     
  27. aznhippos

    aznhippos Rookie

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    Posting them would make everyone's day ;)
     
  28. McLovin

    McLovin Hall of Fame

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    Ah, I see. It's more about the journey than the destination...

    I'll post a photo of mine when I get a chance. Again, not nearly as bad as yours, but enough to get a new pair of 4.3s, which is all I really care about.
     
  29. The Meat

    The Meat Hall of Fame

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    I just realized that I didn't fully fill out the warranty card, left the amount of hours played with blank...

    Does anyone know if Nike might reject my claim?
     
  30. cluckcluck

    cluckcluck Hall of Fame

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    You should have sent them directly to TW as they replace the shoes (all except Adidas) in house.
     
  31. The Meat

    The Meat Hall of Fame

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    i've always sent my nike shoes to the Nike RLC, TW shouldn't take them. They only accept Asics shoes.
     
  32. tyu1314

    tyu1314 Semi-Pro

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    This is from TW site
    [SIZE="1"]Adidas Procedure:
    Send your shoes including name, address, phone number, email address, and date purchased, an original invoice (which we can fax or mail to you if needed) along with an $13.25 check made payable to Adidas. Email consumer.relations@adidas.com for additional information or questions.

    Send Adidas shoes to:
    Adidas 6 month guarantee
    495 Cedar Crest Road
    Spartanburg, SC 29301

    Asics Procedure:
    Send Asics shoes to:
    Tennis Warehouse/Shoe Return
    181 Suburban Rd.
    San Luis Obispo, CA, 93401

    Babolat Procedure:
    Please send your warranted Babolat shoes back to:
    Babolat
    Attn: Warranty Department
    1775 Cherry St
    Suite 100
    Louisville, CO, 80027

    Send the shoes back along with your original proof of purchase and a check for $9.95 for the cost of shipping back to you. You can make checks payable to Babolat.

    Fila Procedure:
    Send Fila shoes to:
    Tennis Warehouse/Shoe Return
    181 Suburban Rd.
    San Luis Obispo, CA, 93401

    Prince Procedure:
    Call 1-800-283-6647 and select option #1. Request a return authorization (R/A) number. Ship shoes including name, address, phone number and date purchased along with an original invoice (which we can fax or mail to you if needed).

    Send Prince shoes to:
    Prince Sports
    One Advantage Ct.
    Bordentown, NJ. 08505

    Please write your R/A number on the outside of the box.

    Reebok Procedure:
    Please call Reebok at 1-877-872-9827 for more information

    Nike Procedure:
    For an explanation of the guidelines for returning Nike shoes, contact Nike Consumer Affairs at 1-800-344-6453. They will give you a claim number which you will need when sending in your shoes to:

    Nike RLC
    Attn: name of shoe
    26755 SW 95th Ave.
    Wilsonville, Oregon 97070

    Wilson Procedure:
    Send your shoes including name, address, phone number and date purchased along with an original invoice (which we can fax or mail to you if needed).

    Send Wilson shoes to:
    Wilson Sporting Goods Co.
    Attn: Guarantee Returns
    2440 Couchville Pike
    Nashville, TN 37217-5724

    New Balance Procedure:
    Please call (800) 622-1218 to receive Return Authorization
    Send your shoes with original proof of purchase to:
    New Balance Returns, Outsole Guarantee
    145 Newton St.
    Brighton, MA 02135
    [/SIZE]

    Only fila and asic are replace by TW.
     
  33. PKfan1

    PKfan1 Semi-Pro

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    it says that, but they take back nikes. I've gotten a few pairs replaced by tw. it's better to go to nike in most cases though, as they credit you for msrp where tw only gives you exact same shoe or credit for the price you paid.
     
  34. sports4eva115

    sports4eva115 Semi-Pro

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    sending these in today! hopefully can get the black/yellow murray barricades as replacement!
    [​IMG]
     
  35. kimguroo

    kimguroo Hall of Fame

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    ask them. Anyway they will send whatever shoes they have in your shoe size.
    They might have the color which you want ^_^

    Just hate that barricade does not offer good toe area protection:twisted:

    I want shoes which has CB 1.3,2.3 toe area protection and heel area protection of barricade.
     
  36. bosssauce

    bosssauce Banned

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    look worn out to me
     
  37. PhotoBlue

    PhotoBlue Professional

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    Those should make it
     
  38. The Meat

    The Meat Hall of Fame

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    Just an update on my voucher dilemma where I didn't completely fill out my warranty card, it's processed and I'm getting it in a few days.
     
  39. athiker

    athiker Hall of Fame

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    Yep, I got bought them on sale at TW and got full $130 to spend at Nike.

    *I sent the originals back to Nike, not TW, per warranty card that came in the box. I included the TW receipt. Interestingly Nike asks for # of hours played in the shoes. I had to take a pretty wild guess at that one.
     
    Last edited: Apr 4, 2013
  40. tennis_enthusiast

    tennis_enthusiast Rookie

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    Anybody that could answer this question: is the air max cracking in the heel covered even if it is outside of the 6-month outsole guarantee period? Is that considered a manufacturer defect throughout the life of the shoe? Also, if the eyelets rip on the lacing system is that considered a manufacturer defect? Just curious.
     
  41. Jeebs

    Jeebs Rookie

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    No to both, if they happen outside the first few weeks of use.
     
  42. NJ1

    NJ1 Professional

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    That may be true for England but is wrong for the US.

    Both of those failures will qualify for an exchange within 12 months so long as the rest of the shoe isn't trashed.
     
  43. tennis_enthusiast

    tennis_enthusiast Rookie

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    Do you know this from experience or from other people's experiences?
     
  44. kimguroo

    kimguroo Hall of Fame

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    It's very controversial issue.
    1. Why do we have air max cracking in heel?
    Because air max can't take anymore of direct impact.
    Usually air max starts to crack when heel area outsole gets thin.

    2. Technically, you can claim as a manufacture defect but honestly, air max cracked because the shoes is almost worn out.

    I used 4.3 but every 4.3 air max system cracked then I stop buying 4.3 and wait for next version. I have plenty of shoes so I will wait for next version though ^_^. BTW 4.3s unusually start to develop air max cracking. As soon as I see the midsole in heel are, air max system already loose air and does not have any support.
    I thought about the claim the shoes as manufacture defect but I felt it's more ethical matter and feel bad to clam almost worn out shoes so I did not claim 4.3 (it was warranty replacements).

    Honestly no one can answer your question. I think It's your choice whether you want to claim worn out shoes as manufacture defect.
     
    Last edited: Apr 5, 2013
  45. aznhippos

    aznhippos Rookie

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    How do you know when the heel cracks
     
  46. eidolonshinobi

    eidolonshinobi Professional

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    I had the cb3.3, and the air max cushion blew out after the first month. Called Nike and they gave me a voucher.

    Nike's customer service has impressed me, but I didn't like the 3.3s enough for me to try the 4.3.
     
  47. kimguroo

    kimguroo Hall of Fame

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    [​IMG]

    I usually wear 10-12 weeks for 4.3 and 3.3. Never had this problem with 3.3 but around 7 weeks I can see some line then about 8-9 weeks finally It cracked.
     
  48. sports4eva115

    sports4eva115 Semi-Pro

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    strange, because my 3.3's had heel cracking issues but so far, none with the 4.3's LOL I was trying to find pictures I took of the 3.3 cracked heel when I sent a complaint to nike but cant find htme =\
     
  49. tennis_enthusiast

    tennis_enthusiast Rookie

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    Did you call as well as send the shoes in with a claim number or just have to call?
     
  50. kimguroo

    kimguroo Hall of Fame

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    I think Every claim should be same as warranty claim.

    BTW. Did you use a voucher when you buy your current 4.3?
    and Post picture of your air max. I want to see how much outsole was worn out.
     

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