post your shoes before the shoe warranty claim

Discussion in 'Shoes and Apparel' started by kimguroo, Jul 27, 2010.

  1. kvan

    kvan Rookie

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    ^ might be the most confusing picture I've seen on these boards.

    But yes, you're good. The midsole is showing.
     
  2. BykciN

    BykciN New User

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    Yes I'm very sorry I'm not quite sure why my pictures came out like that :confused:
     
  3. kvan

    kvan Rookie

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    No worries, just be sure to send those babies in! Hope you find a nice colorway.
     
  4. McLovin

    McLovin Hall of Fame

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    Dude needs to cut his nails..
     
  5. Ghost

    Ghost New User

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    Nike Air Max Cage

    are they good to be sent for warranty ?

    [​IMG]
     
  6. hcb0804

    hcb0804 Hall of Fame

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    Yup. ..........
     
  7. Ghost

    Ghost New User

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    Thanks, will be sending them soon. Although might play another month, have till the end of April for 6 months to expire.
     
  8. Fintft

    Fintft Hall of Fame

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    Well I almost slipped last night in my Nike CB 4.3 and they only have 2 months on them. While only the sole is gone (and only to the sides of both shoes, especially the right one), I'm not taking any chances...
    TW would honor warranty in case like that (always in the past) FYI :D
     
  9. tyu1314

    tyu1314 Semi-Pro

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    Good news, i got my replacement, head sprint pro . They are pretty fast, i shipped on 3/6, and got it on 3/15.
     
  10. tyu1314

    tyu1314 Semi-Pro

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    Can you claim warranty for two pair of shoes that are placed on the same order? (ballistec 4.3 and cage)
     
    Last edited: Mar 28, 2014
  11. Fintft

    Fintft Hall of Fame

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    And why not if you are within the time constrains of 6 months?
     
  12. lolminraise

    lolminraise New User

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    So I read here a year or so ago that Nike did not check whether people already used their warranties. THEY WERE WRONG!!!

    [​IMG]
     
  13. tyu1314

    tyu1314 Semi-Pro

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    I always wonder about that too, thanks for verifying it.
    So, u sent in a same exact model using a receipt that was used?
     
  14. McLovin

    McLovin Hall of Fame

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    I'm guessing that he sent in a pair for warranty, was given a Nike voucher that was used to purchase the 2nd pair from Nike.com, which he then sent in for warranty a few months later.

    The receipt from Nike will show how you paid, and if a voucher was used, then there is no warranty.

    The way around it is to purchase something else with the voucher (shorts, shirts, etc.) and buy a new pair from TW.

    Yes, you end up spending money, but most of us are constantly buying new clothes anyway, so its a wash in my mind. Plus, Nike.com has stuff on clearance, and routinely runs 15-25% off sales on their clearance.
     
  15. lolminraise

    lolminraise New User

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    I bought some CB4.3s on TW and wore through them. I then sent my shoes back for the warranty and got a $130 voucher. The voucher could only be used at Nike.com, so I bought another CB4.3 for $80ish along with some other stuff. I received another receipt for those. Then I wore through my new CB4.3s and tried to send them in. I got this email back and they mailed me back my shoes along with my receipt. :(
     
  16. austen5566

    austen5566 Banned

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  17. tsongaali

    tsongaali Semi-Pro

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    You already got a replacement, stop trying to cheat the system. You expect to get a lifetime shoe sponsorship for $100?
     
    Last edited: Apr 4, 2014
  18. Fintft

    Fintft Hall of Fame

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    Maybe he's paying for his student loan?
    I mean for someone really short on cash, it might be a solution....
     
  19. naturallight

    naturallight Rookie

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    Hi,
    I just noticed the air bubble on one of my Nike Air Max Cage's is totally popped. I've had these shoes for only 4 months, and they don't have a ton of use on them (soles are fine).

    Unfortunately I did not keep the card because I never burn through shoes in the 6 month warranty timeframe any more. I have the receipt from TW.

    Do I have any options here?

    thanks in advance


    [​IMG]

    [​IMG]
     
  20. kimguroo

    kimguroo Hall of Fame

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    You can claim as a manufacture defect which does not need warranty card or you can ask TW for the card but card might not be needed.
    In your case, I will claim as a manufacture defect.
    My 4.3 air max cracked all the time then stop use CB 4.3. When I see air max for cage, I thought it might have cracking problems for someone.
    Strange thing is I've never had any air max cracking problem before.
    Probably it might be design issues.
     
  21. naturallight

    naturallight Rookie

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    Thank kimguroo. If it's a manufacture defect, does it get returned to Nike or TW?
     
  22. kimguroo

    kimguroo Hall of Fame

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    I think you should return to Nike since nike will send you voucher which will be MSRP $115. Not sure that TW still takes nike warranty replacement.
     
  23. Fintft

    Fintft Hall of Fame

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    They did recently for me (not on this issue though), for both Nike and Asics. Not for Addidas though.
     
  24. naturallight

    naturallight Rookie

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    FYI, Nike accepted my warranty claim on the air bubble popping issue above
     
  25. tennisfanatic2424

    tennisfanatic2424 New User

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  26. PhotoBlue

    PhotoBlue Professional

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  27. dolphinsrus

    dolphinsrus New User

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    Are they good to be sent for warranty ?

    Hi guys, are they good to be sent for warranty ? Thanks[​IMG]
     
  28. kimguroo

    kimguroo Hall of Fame

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    Yes. Midsole is exposed so it's good to go.
     
  29. Tennisguy3000

    Tennisguy3000 Semi-Pro

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    Last edited: Apr 27, 2014
  30. WhiteStripes

    WhiteStripes Rookie

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    No brainer for the durability guarantee. I had less wear than that in 2 months and took them directly to Asics, and they got me a replacement pair. Unfortunately, I didn't get the colorway I wanted. I had the flash yellow and asked for the black/blue colorway for a replacement... but got the same yellow colorway.
     
  31. Tennisguy3000

    Tennisguy3000 Semi-Pro

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    Thanks for posting WhiteStripes, this is my first time posting my shoes & asking for a replacement.

    Someone at my local store said Asics liked the shoes to be right through... Are you kidding my toe was just about to poke through the 1mm of rubber left. Waiting for a response/replacement.

    I am hoping for the same yellow cutaway ... Really liked it with some of my other gear.

    Cheers ~ TG
     
  32. WhiteStripes

    WhiteStripes Rookie

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    No way you need a hole for a durability guarantee. If anything, I've found Asics to be even more easier to deal with than other manufacturers. I actually took my GR5s personally to them since Asics is close to where I am. The guy took a quick peek at the shoes (which again had less wear than yours), said, "you really trashed these shoes. We'll take care of it." I asked for the black/blue colorway, and he said he'd do the best he can, but can't guarantee it depending on what stock they have (which he said was going to be shipped from I believe from somewhere in TN since they don't carry stock of tennis shoes at their HQ here in SoCal). Less than a week later, I got my replacement pair, and it was the same flash yellow colorway.
     
  33. McLovin

    McLovin Hall of Fame

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    Sending them in tomorrow:

    [​IMG]

    [​IMG]

    The best part about this is I paid $60 for these during TW's Cyber Monday sale back in December. Now I'll get two pair of Air Max Cages for $60. Not a bad deal...
     
  34. PhotoBlue

    PhotoBlue Professional

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    Correct me if I'm wrong, but I believe they will only give you a $60 dollar credit because that is what the receipt will show.
     
  35. McLovin

    McLovin Hall of Fame

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    Consider yourself corrected.

    I have done this twice now, and both times they've sent me a voucher for $115. The trick is to send them back to Nike, NOT Tennis Warehouse. TW will give you a credit for $60, Nike will send you a voucher for the "full retail price".

    The caveat is the voucher must be used at a Nike store, or at Nike.com. But Nike.com has a clearance section, and usually offers free shipping for orders over $75. With my last voucher I got a new pair of Air Max Cages, a pair of the plaid Del Potro shorts, and a Nike crew.

    Total spent on my part: $5.
     
  36. naturallight

    naturallight Rookie

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    No, I got the same $60 deal from TW and just got a voucher in the mail from Nike yesterday for $115.

    The whole process took longer than I expected though. I think I sent them in on the 10th or 11th, then got the email from Nike on the 17th, but didn't get the voucher until the 28th. And now a few more days for shipping the shoes. But obviously a great deal overall.
     
  37. sobzJM

    sobzJM New User

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    Interesting McLovin...I have a bit more wear on the bottom of my Air Max Cages, but am planning to wear them through the end of league playoffs (don't have a backup pair ATM). Mine have an identical split on one of the toe boxes. I know I drag my toe and get significant wear there, but I've never had a shoe split like that..

    Is this something common? Three pairs of 4.3 Courtballistecs never did this.
     
  38. McLovin

    McLovin Hall of Fame

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    Here's a shot of the pair I returned back in December (see post on page 49 of this thread):

    [​IMG]

    Pretty much identical wear. I also have a pair of Asics GR4s, and while they are a bit worn on the left toe, its not nearly the same amount.
     
  39. lgbalfa

    lgbalfa Professional

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    how are lotto shoes with their warranty?

    i know that most shoes will be replaced if it gets to the midsole but according to lotto it states:

    To qualify, the outsole of the footwear must be completely worn through, exposing the interior of the shoe, within 6 months of the purchase date. This guarantee does not cover misuse or improper care, the upper, or the midsole. If the shoe does not qualify under the guarantee, the original pair will be returned to you.
     
  40. Tennisguy3000

    Tennisguy3000 Semi-Pro

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    Wow, so with Lotto shoes you have to play with them until you are running around the court with your toes sticking out rofl (or contacting directly with a hard court). Not good :shock:
     
  41. lgbalfa

    lgbalfa Professional

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    that is my interpretation.

    who would ever do that?
     
  42. lgbalfa

    lgbalfa Professional

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    i also read that fila is like that too.
     
  43. Tennisguy3000

    Tennisguy3000 Semi-Pro

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    I would add a note that you a Tennis Warehouse member & this thread of how well other manufacturers support their paying customers and that you will be posting about how good/bad their customer service level is depending on their response haha ;-)

    Can you post pics of your current wear pattern.
     
  44. lgbalfa

    lgbalfa Professional

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    i just purchased the lotto vector V and they have not arrived yet but was just wondering how their warranty works and when i read that, i was very surprised. no one is going to play in shoes until they get inside. not to mention it is not safe.
     
  45. Tennisguy3000

    Tennisguy3000 Semi-Pro

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    If you really want to know I would ask in the Tennis Warehouse customer service forum section (did you buy them here?).

    Interestingly enough TW doesn't mention the Lotto return procedure here but most other brands.. good luck!

    http://www.tennis-warehouse.com/CustService/
     
  46. TW Staff

    TW Staff Administrator

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    lgbalfa,

    Sorry for any confusion, but the wear on Lotto shoes for the warranty will be basically the same as the other brands like Nike or adidas. If you are concerned if your wear will qualify, you can email pictures to us at info@tennis-warehouse.com and we can tell you if they will be approved.

    Brittany, TW
     
  47. lgbalfa

    lgbalfa Professional

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    thanks you for the informative info.
     
  48. McLovin

    McLovin Hall of Fame

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    Update 5/5:
    And I've already picked out the pair I'm getting:

    [​IMG]

    Now, what to spend the remaining $45 on...
     
  49. racertempo

    racertempo Semi-Pro

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    Gosh, the last several pages seem to be Nike only, trend?
     
  50. dolphinsrus

    dolphinsrus New User

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    Thanks Kimguroo the claim has been approved
     

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