post your shoes before the shoe warranty claim

Discussion in 'Shoes and Apparel' started by kimguroo, Jul 27, 2010.

  1. Lukhas

    Lukhas Legend

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  2. jszhang

    jszhang New User

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  3. jszhang

    jszhang New User

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    jszhang New User

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  5. Uncoil

    Uncoil Rookie

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    These would definitely qualify.
     
  6. Zmanlane

    Zmanlane New User

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    [​IMG] are these good?
     
  7. thebigz

    thebigz Rookie

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  8. thebigz

    thebigz Rookie

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    ^^^^Is that good enough?
     
  9. darklore009

    darklore009 Professional

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    I dont see any midsole that point. you would need to wear it out a bit more. Although traction is a concern at this point.
     
  10. Uncoil

    Uncoil Rookie

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    Nope. The midsole needs to be visible.
     
  11. darklore009

    darklore009 Professional

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    wondering if this counts. Im wearing it out at a different location than everyone is.
    [​IMG]
     
  12. Uncoil

    Uncoil Rookie

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    The midsole is barely visible. I would wear them a little bit more to expose more of the midsole.
     
  13. Havat0402

    Havat0402 New User

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    I'm so confused as to what counts and what doesn't. I've sent in my shoes twice(once I understand why it didn't count) but the second time, it is clear that the sole has worn out and you can feel the cushion. I've called Nike a couple of times but I haven't gotten a straight answer. Does anybody know why this doesn't count?

    [​IMG]
     
  14. Uncoil

    Uncoil Rookie

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    This would qualify. Send it back to Nike.
     
  15. Rob_C

    Rob_C Hall of Fame

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    How much time did you have left before the warranty expired?? If you had another month or so to go, I think its best to wear them down as much as possible that way there's no doubt about whether they're worn through enough to qualify.
     
  16. kimguroo

    kimguroo Hall of Fame

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    It should qualify for the warranty claim since midsole was exposed.
    Air max cage has worst heel protection. I still can't believe that cage last only 40hrs and I worn out midsole completely (exposed airmax part, thought about wearing through airmax but there is no support so I sent it for the warranty.
     
  17. 10nisne1

    10nisne1 New User

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    I had this happen to me once. I had sent many shoes back to Nike under the guarantee program without any issues and I knew what it took to qualify. However, the last time I sent the shoes back under the guarantee program, I received an email stating that my shoes did not meet the requirements to be replaced and was being prepared to be shipped back to me (under my instructions).

    I called customer service because it clearly qualified. I asked the customer service rep to have the shoes inspected again in the heel area in both shoes. The rep told me the shoes were already packed to be shipped back and couldn't be inspected again. I was pretty adamant that the shoes did meet the requirements. The service rep put me on hold to confer with a manager. The service rep told me to send them pictures of the shoes when I got it back and they would do a secondary "courtesy" inspection.

    I received the shoes and took pictures and emailed them. I received a response saying that there were no material defects with the shoes and did not meet the warranty requirements. They provided me a link outlining the warranty.

    I replied back that I didn't send the shoes in for warranty but for the 6 month guarantee program and provided their own link to the 6 month guarantee program. They responded saying that the shoes weren't worn out "enough". Of course, I replied back asking how "enough" was defined because my shoes were clearly worn through to the midsole.

    I received under another email saying my shoes did not meet the requirements. I sent what I was expecting to my last email. I stated that it was very clear that they do not intend to honor their guarantee. However, I asked them to reconsider for a very long long time Nike customer under a tone that they would be losing a very long long time customer.

    I received an email from the customer service rep I had been corresponding with via email. She asked me to send back my shoes directly to her in Portland and provided me with a return label.

    I sent the shoes back and few days later, I received an email stating that under further inspection, the shoes did clearly meet the guarantee requirements. She apologized for the inconvenience and said the gift card would be sent in a few days, which I later received.

    Your shoes clearly meets the 6 month guarantee requirement. It might take some effort, but I wouldn't give up if I were you. For me, it became a matter of principle more than getting the gift card.

    Good luck!

    10
     
  18. YarikA99

    YarikA99 Rookie

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    Does anyone know the answer to this?
     
  19. volusiano

    volusiano Hall of Fame

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    I recently read on one of the threads on this forum and somebody said that they returned their Adidas shoes for outsole warranty to TW. They said TW was graceful enough to honor it but TW told him that it was just a 1 time exception only and next time he needs to return Adidas shoes back directly to Adidas instead.
     
  20. thebigz

    thebigz Rookie

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    [​IMG]
    [​IMG]



    Does these count??
     
  21. Uncoil

    Uncoil Rookie

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    Has anyone sent Barricade 8's back to adidas recently? What model is adidas sending out as replacements?
     
  22. darklore009

    darklore009 Professional

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    most likely the Barricade 5 classics
     
  23. Oz_Rocket

    Oz_Rocket Semi-Pro

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    This is what my 11yo son has done to a pair of B7s after 5 months. Bought them from the US so Adidas Australia won't honour the warranty. Going to buy them locally from now on as it looks like we'll be replacing them regularly.

    [​IMG]
     
  24. FogerRederer

    FogerRederer Rookie

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    Do you really need the original receipt for the Adidas warranty? Because I can't find mine.
     
  25. S&V Specialist

    S&V Specialist Rookie

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    A copy of the confirmation email should suffice.
     
  26. navigator

    navigator Semi-Pro

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    No warranty on these Slazengers... thankfully, they last forever on clay.

    [​IMG]
     
  27. JT_2eighty

    JT_2eighty Hall of Fame

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    Nike LB sending these in now!

    [​IMG]

    [​IMG]
     
  28. FogerRederer

    FogerRederer Rookie

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    How sure are you of this? Anyone else with experience just submitting the invoice or confirmation email? Thanks!
     
  29. illzoni

    illzoni Rookie

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    I've used my TW order confirmation email without issue.
     
  30. enasport

    enasport New User

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  31. enasport

    enasport New User

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    here is the other photo

    [​IMG]
     
  32. lgbalfa

    lgbalfa Professional

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  33. kimguroo

    kimguroo Hall of Fame

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  34. Uncoil

    Uncoil Rookie

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    FYI, I sent back a pair of Barricade 8's to adidas in mid April and received a pair of Barricade 7's in return.
     
  35. enasport

    enasport New User

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    How much with the voucher be for?

    This is the first time I sent in a pair of Nike's for the durability claim, I usually wear Adidas shoes. I sent in my receipt from tennis warehouse for the Nike Lunar Ballistec's and I only paid $90 at TW since they were on sale. So will the voucher be for $90 or the full $165 since that is how much it will cost to replace them on nike.com?
     
  36. tdhawks

    tdhawks Semi-Pro

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    Full retail amount.
     
  37. noobforehand20

    noobforehand20 New User

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  38. Grayson19

    Grayson19 New User

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    Yes. I've sent in that exact pair that was just like that, but mine was wore right where my pinky toe is.
     
  39. Balls of Fury

    Balls of Fury New User

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    Ehh almost. They say what shoe it is on there so the card that came with my lunars said lunars on them
     
  40. jonnyjack

    jonnyjack Rookie

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    Sent in my Babolat Propulse 4 on 4/28 to Babolat directly and got the new Babolat Propulse BPM today.

    Thumbnails below of what they looked like before I sent them in, the hole in the left toe looks worse than it really is. It didn't go through to the inside of the shoe. (Click for a larger picture.)

    [​IMG]
    [​IMG]
     
  41. tmusic

    tmusic New User

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    8 Months in on the Vapor 9.5s, guess its the bin for these!

    [​IMG]
     
  42. kwantum88

    kwantum88 New User

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    About 6 months on these New Balance MC996...Do you guys think these are eligible for warranty or should I use them some more?

    [​IMG]
     
  43. Uncoil

    Uncoil Rookie

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    Use them until your big toe is sticking through the outsole.
     
  44. kwantum88

    kwantum88 New User

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    Haha...and until a hole through my socks as well :lol:
     
  45. mlocke1322

    mlocke1322 Rookie

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    Never dealt with Nike before but I assume the one with a hole started should make them eligible right?

    [​IMG]
     
  46. volusiano

    volusiano Hall of Fame

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    I hear that some manufacturers exclude the toe area from the warranty so make sure you double check on this first.
     
  47. mlocke1322

    mlocke1322 Rookie

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    I heard that as well and some warranties mention the area that "contacts the court" during play. However it isn't the rubberized toe guard but rather the sole that wraps in front so I had assumed it would be covered. I'll ask when I call.

    Thanks!
     
  48. McLovin

    McLovin Hall of Fame

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    If you go back ~ 10-15 pages, you'll see I've sent in two different pair of Air Max Cages with wear in the toe, and they've been warrantied no problem. Give me a sec & I'll find the pics...
     
  49. McLovin

    McLovin Hall of Fame

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    Here you go:

    [​IMG]
     
  50. McLovin

    McLovin Hall of Fame

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    And another:

    [​IMG]
     

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