post your shoes before the shoe warranty claim

Discussion in 'Shoes and Apparel' started by kimguroo, Jul 27, 2010.

  1. kimguroo

    kimguroo Hall of Fame

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    Yes. It should be okay.
     
  2. Chad Potter

    Chad Potter New User

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    Thanks for the reply.
     
  3. sez

    sez Rookie

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    Hey I picked up the fila sentinel white/navy/green in July and now my toe dragging has opened a hole in it. (Will post a pic soon) Anyway it's no longer on the website for sale so I was wondering what happens if I return it. Also since I live in Canada will I have to pay customs on the replacement?
     
  4. Tatyana Safanov

    Tatyana Safanov New User

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  5. kimguroo

    kimguroo Hall of Fame

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    Yes. The midsole was exposed in the middle of right shoes so it will qualify for a warranty.
     
  6. Tatyana Safanov

    Tatyana Safanov New User

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    Thank you. But Nike warranty card is saying that it has to be worn out through midsole.
     
  7. kimguroo

    kimguroo Hall of Fame

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    No. See other pics, if midsole is exposed, you are okay to claim warranty.
    BTW midsole is form material.
     
  8. Tatyana Safanov

    Tatyana Safanov New User

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    Claim was approved by Nike and I got $95 voucher. Thank you.
     
  9. kimguroo

    kimguroo Hall of Fame

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    Why did Nike give you only $95???
    You should get a voucher which is MSRP of the shoes instead of receipt price.
    Did you claim as a outsole warranty? Manufacturer's defects?
    Strange... Hope Nike did not change their warranty policies.
     
  10. Tatyana Safanov

    Tatyana Safanov New User

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    Ballistec Advantage MSRP is $95 now.
     
  11. kimguroo

    kimguroo Hall of Fame

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    Did not know ballistec advantage has the warranty and I thought the pic of outsole was zoom cage.
     
  12. Tuskarr

    Tuskarr Rookie

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  13. kimguroo

    kimguroo Hall of Fame

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    Outsole is almost done but I don't see midsole yet.
    Usually TW is generous that warranty exchange might be granted but not sure either Adidas or Nike.
    Tough call. If you still have warranty period left, use more Until you see the midsole.
     
  14. boomerTennis

    boomerTennis Rookie

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    Last edited: Apr 12, 2016
  15. ae11

    ae11 Rookie

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    Has anyone sent Fila shoes back for warranty replacement? I have had a very inconsistent experience with them!
     
  16. Tatyana Safanov

    Tatyana Safanov New User

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  17. kimguroo

    kimguroo Hall of Fame

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    Warranty is for outsole. not upper part. It does not look like workmanship problem for upper part.
    Nike is generous about warranty but I prefer to expose midsole (foam) in order to qualify the warranty.
     
  18. Tatyana Safanov

    Tatyana Safanov New User

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    About an outsole. Is it enough for warranty or not yet? First picture.
     
  19. kimguroo

    kimguroo Hall of Fame

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    I checked the pic again and I see that right side shoes exposed midsole so I think it's good enough.
     
  20. 1/2volley

    1/2volley New User

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  21. kimguroo

    kimguroo Hall of Fame

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    What was the reason?
    Willson should grant your warranty claim. Nike and Adidas will definitely grant shoes which is similar to your condition. Try to contact to Wilson and find an answer. If Wilson does not give you appropriate answer, probably No Wilson shoes for life.
     
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  22. 1/2volley

    1/2volley New User

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    The shoes were returned with a note explaining that my warranty claim was denied because the outsole had not been worn through 'showing the interior'. This used to mean showing the midsole (which is clearly exposed in my picture), but perhaps they've changed the definition. It would be a shame if they required further wear for a warranty claim-- it's not safe for me to play in them anymore.

    I've opened a case with Wilson customer service and provided them pictures along with the rejection letter. Hopefully they'll reconsider. I've really enjoyed the Rush Pro and would hate to have to switch brands over this.
     
  23. ae11

    ae11 Rookie

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    Wilson is actually good with warranty claims. It's a good idea to ask them reconsider. But Rush pro is discontinued.. they'll probably send a pair of rush pro 2
     
  24. 1/2volley

    1/2volley New User

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    Agreed. I had a claim last year on a pair of Rush Pro 1.0s and received the Rush Pro 2.0s as the warranty pair. I enjoy them as well.
     
  25. illzoni

    illzoni Rookie

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    While it could be assumed the flat spot was enough for warranty replacement, the cut appears to be damage from use other than normal tennis.
     
  26. 1/2volley

    1/2volley New User

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    ~80 hours of normal tennis use over 8-9 weeks-- although I am quicker than most other guys in their 30's
     
  27. JuliusWinto

    JuliusWinto Rookie

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    First time I've posted pics here, because normally there is no question as to whether someone will accept my warranty claim. I always have obvious holes in my shoes in about 4 months, but my Lotto Raptor Ultra 4's have been super durable, and I only have two weeks until the 6 month warranty runs out. Do you think they qualify? On one of my shoes I've worn through what I consider the outsole into the softer white part. Any advice? Thanks in advance.
    http://a65.tinypic.com/259le1f.jpg
    http://a67.tinypic.com/ff25qe.jpg



    Sent from my iPhone using Tapatalk
     
  28. illzoni

    illzoni Rookie

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    I'd say that left shoe qualifies.
     
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  29. happyloman

    happyloman Semi-Pro

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    Delete
     
    Last edited: Jul 9, 2016
  30. happyloman

    happyloman Semi-Pro

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    Delete
     
    Last edited: Jul 9, 2016
  31. happyloman

    happyloman Semi-Pro

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    Will this qualify?

    [​IMG] [​IMG]
     

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