prince shoes warranty?

Discussion in 'Shoes and Apparel' started by kimguroo, Sep 16, 2009.

  1. kimguroo

    kimguroo Hall of Fame

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    I bought it about 9 weeks ago and one side of rubber is completely gone at both left and right shoes and started to have holes in right side of shoes.
    Is this good enough to claim the warranty?

    Left shoe
    [​IMG]

    this is other side. (very little worn)
    [​IMG]

    right shoe
    [​IMG]

    small hole (right shoe)
    [​IMG]
     
    Last edited: Sep 16, 2009
    #1
  2. OliverSimon

    OliverSimon Hall of Fame

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    I don't think so.
     
    #2
  3. kaibaNYC06

    kaibaNYC06 Rookie

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    yes you can warranty those. See that little foamy part (little gray sliver)? That means you went through the outsole already. Even if it were only the heel part in your other pics (1 and 3), you could still warranty the shoes.
     
    #3
  4. kimguroo

    kimguroo Hall of Fame

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    the shoe warranty follow up.
    I saw some of threads regarding on shoes warranty with pictures.
    sometimes, members divided into two whether the shoes might qualify for the warranty or not but no original poster reply after their shoe warranty.
    this might help someone who wants to find shoe warranty info.
    ===========
    First of all,
    WOW. :shock::shock::shock:
    I think prince has one of the best company regarding on the shoe warranty!!!
    I sent my shoes on Sep. 21 by USPS priority and I got the new shoes today (09/29) by UPS. Yesterday, I received the letter from prince that they received the my shoes. the letter said it will take two weeks but when I opened my garage door today then I found the box.

    Only took one or two days to process the warranty and it took total of 8 days for the entire warranty processing time (6 days for both shipping time).
     
    Last edited: Sep 29, 2009
    #4
  5. psp2

    psp2 Banned

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    I agree with you. Prince is a fantastic company in terms of honoring the Outsole Guarantee. I have worn MV/MC/MS 4 shoes for their semi narrow fit and their guarantee and customer service.
     
    #5
  6. Shellovic

    Shellovic Rookie

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    Whow wat a sick claim for a use of 9 weeks Definitely a fabric error(if this is an english word). I guess Prince will warranty those. Prince is indeed a great company when it comes tot warranty and customer service!
     
    #6
  7. kimguroo

    kimguroo Hall of Fame

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    it was not the defective item. I wore barricade IV for a year to make a hole but I did not play that much last year (two or three times a week).During 9 weeks, I think I put close to 140 hrs on the prince shoes.
     
    #7
  8. rk_sports

    rk_sports Hall of Fame

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    just checking instead of creating a new post..

    lost the warranty card for Prince Cobra NFS Black..
    will Prince still accept the 6 months warranty with just the bill?
     
    #8
  9. kimguroo

    kimguroo Hall of Fame

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    call to prince customer service.
    I guess no one can give clear answer here ^_^
    Since prince has very good shoe warranty so my guess is they will accept the claim without the card. good luck!
     
    #9
  10. Explorer3903

    Explorer3903 New User

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    Just call Prince customer service and request an RA # (Return Authorization #). They will ask for the shoe name, size and personal info (name and address) so they can send you the RA #. Place the shoes in a box along with original receipt and affix the RA# on box and send out. they are very good at returns - turnaround time is 7-10 business days from date sent out.
     
    #10
  11. plumcrazy

    plumcrazy Rookie

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    This is off the subject but what size did you get in the cobras. Every Prince shoe I've bought I've gotten a half size smaller (I usually wear a size 9 but order size 8.5 in Princes) and they fit perfect. When I got my cobras, they felt really tight. What was your size experience with the Cobras? Thanks!
     
    #11
  12. Explorer3903

    Explorer3903 New User

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    Plumcrazy,

    I have a pair of the Cobras and they are narrower than other prince shoes that I have worn. I would get it a 1/2 size bigger to accomodate this.
     
    #12

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