Pro Kennex Black Ace 93 - not available from today?

Discussion in 'Talk Tennis Europe - English' started by Lavs, May 11, 2012.

  1. Lavs

    Lavs Professional

    Joined:
    Aug 11, 2010
    Messages:
    872
    hi TWE team!

    I yesterday ordered last pair of the PK BA 93 (in new cosmetic), but since then, the status of this racket was 'in stocj in 12 days', but today I suddenly (and sadly) discovered it out of the catalog at all!!

    does it mean you are not going to sell this racket anymore but instead only concentrate on MP size?

    and 2 more question,
    PK BA 93, which I bought from TWE was in new cosmetic (black and grey with matte finish, instead of black and yellow with glossy finish, as on TW USA). Is it the same racket as the one being sold in TW USA (just with different cosmetic) or is it absolutely different stick?
    And why I could not find this racket on Pro Kennex NL catalog here: http://prokennex.nl/ ? (but only Black Ace 98 variations)

    thanks!
     
    #1
  2. TWE Staff

    TWE Staff Administrator

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    Hello Lavs,

    1. we re-ordered the 93 version and it should be in our warehouse soon.
    2. It is a very similar version.

    thanks,
    Stefan/TWE
     
    #2
  3. Lavs

    Lavs Professional

    Joined:
    Aug 11, 2010
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    872
    Hello Stefan!

    I received 2 rackets today - Pro Kennex Black Ace 93 (Order #267563), but have some problem - one of them has buttcap which is not stapled at all(!!!)

    Normally I use leather grips in my rackets, and when I took off original grip (to change it for leather one) from one of the Black Ace, the buttcap just loosely went off the handle!!!

    Second rackets is good and it has the buttcap which is properly stapled.

    Please advise, can I send the racket with failed buttcap back to TWE and can I receive normal quality racket?

    (I made a pics and can send it to you...)

    Thanks!
     
    #3
  4. TWE Staff

    TWE Staff Administrator

    Joined:
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    Hello Lavs,
    sorry to hear this. Please use the free return label that came with the shipping and send the defective racquet back. If you have any further questions please feel free to contact our costumer service:
    http://www.tenniswarehouse-europe.com/CustService/

    thanks,
    Stefan/TWE
     
    #4

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