Problem with an international order - can't input my state

Discussion in 'TW Questions/Comments' started by AndrewD, Feb 15, 2012.

  1. AndrewD

    AndrewD Legend

    Joined:
    Dec 11, 2004
    Messages:
    6,581
    TW,

    I live in Queensland, Australia. When making purchases locally or internationally the abbreviation for my state is Qld or qld. However, your on-line order form only allows me to input two letters. As a result, I can't fill out my billing and shipping address and can't place my order. I've purchased from TW quite a number of times in the past and I don't recall this ever being a problem. Apart from placing the order via email (which I didn't want to do as international customer service seems to have been quite slow to respond of late) how do I fix this and place my order with the correct billing/shipping address included ?

    Thanks very much
     
    #1
  2. MAXXply

    MAXXply Hall of Fame

    Joined:
    May 29, 2008
    Messages:
    1,625
    Location:
    Sydney
    I'd just call them. A 5min phone order is painless and you can clearly specify your billing address to them which they will input correctly.
    Never had an undeliverable package, even though I can't enter "NSW" :)
     
    Last edited: Feb 15, 2012
    #2
  3. AndrewD

    AndrewD Legend

    Joined:
    Dec 11, 2004
    Messages:
    6,581
    I've sent TW an email (first thing this morning) as well as posting this query; I think that's more than sufficient.

    I would order via email;however, I've experienced a bit of difficulty of late in getting queries answered by the international orders department so I don't have a lot of faith in that method.
     
    #3
  4. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,310
    Location:
    Tennis-Warehouse.com
    Hello AndrewD,

    If you make sure that your postal code is entered into the site correctly, you can use QL in the state abbreviation and your order will go through with no problems.

    We will look further into the issue in the meantime.

    All the best,
    Aaron
    TW Customer Service
     
    #4
  5. AndrewD

    AndrewD Legend

    Joined:
    Dec 11, 2004
    Messages:
    6,581
    Thanks Aaron, I'll use QL as the code.
     
    #5

Share This Page