Question on returning procedure:

Discussion in 'TW Questions/Comments' started by ductrung3993, Oct 7, 2012.

  1. ductrung3993

    ductrung3993 Hall of Fame

    Joined:
    Jun 18, 2010
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    Location:
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    Hi TW, I'm currently wondering if I should return a jacket that has just arrived. Could you please tell me what are the return deadline and the basic procedure? Thank you.
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
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    Location:
    Tennis-Warehouse.com
    ductrung3993,

    If the item is in new, unworn condition, then you have up to 365 days to return it. For a refund, please return within 60 days. Past that point it is up to our return department's discretion to either issue Store Credit or a refund.

    The procedure, for someone located in the 48 contiguous United States, would be to fill out the required info on the back of your invoice, use the UPS return shipping label that was provided, then drop the package off at any UPS shipping location. It's that easy.

    If you have any further questions, please feel free to ask.

    Aaron
    TW Customer Service
     
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