Racket demo and string my current racket

Discussion in 'TW Questions/Comments' started by ttwarrior1, Mar 25, 2013.

  1. ttwarrior1

    ttwarrior1 Professional

    Joined:
    Apr 18, 2005
    Messages:
    1,145
    Location:
    kentucky
    If i demo 2 rackets. Can i send back my current racket I use to have you restring it with my strings still in it?
    I would then demo 2 more rackets and you send back to me with the demo racket. is this possible. thanks

    Can i also put in for a demo and request it to be sent to me on a certain day. Like I put in the order now but say i don't want the racket until april 10th?

    thanks
     
    #1
  2. El Diablo

    El Diablo Hall of Fame

    Joined:
    Feb 19, 2004
    Messages:
    3,536
    1) TW has never in my experience allowed any other merchandise, regardless of how small, to be included with demo orders.
    2) Demos are on a one week cycle so your request for a specific date in mid April would require them to not send out a particular racquet to any other customers for two weeks merely so you could have it on a particular date, an untenable request if ever I've heard one.
     
    #2
  3. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,122
    Location:
    Tennis-Warehouse.com
    ttwarrior1,

    You cannot send your racquet back with your demo order and as El Diablo mentioned we cannot include it back with a new demo order. We can however do this, if you send the racquet to us to string, we can ship it back for free.

    As far as demos being requested on a certain day. We can make that work if you call in to place your order. However we ship our demos out Ground so please allow 5 days from when you place the order (assuming racquets are in stock). If you want the racquet on a certain day quicker than that, you can pay for 2 day shipping.

    If you have more specific questions about a demo order, please call in to our customer service and they will be happy to help.

    Brittany, TW
     
    #3

Share This Page