READ THIS i have sent an e-mail to Eagnas, asking about a lot of complaints about customer support and quality of their machines, which i find on tennis forums like this one...Buy the way I was SOOOOO close of buying their machine! And here is their response: Dear Sir: It looks like that you are the complaint center. Please provide us your mailing address. We have at least 5 complaints need to be filed. We would like to file the formal complaints to your complaint center. Sincerely, Victor Maxline So you go ahead and but it from Eagnas!