Separating items to complete and order?

Discussion in 'TW Questions/Comments' started by amx13, Apr 14, 2009.

  1. amx13

    amx13 Semi-Pro

    Joined:
    Oct 9, 2006
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    Hi guys, I wonder if you can help me making a new order. I´ve got some items that I want to get (several head buttcaps, head grommet sets, TW leather replacement grips, balance board, etc) but I dont want to pay several shipping fees (since shipping would be international) My problem is that everytime one of the items Im looking for is available, another one gets unavailable, so I have been trying to complete my order for a month without any luck.
    Is there any chance I can pay for the items that are available, and have them stored somewere until all of them can be delivered one single shipment? Thanks in advanced :)
     
    #1
  2. TW Staff

    TW Staff Administrator

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    Jan 21, 2004
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    Tennis-Warehouse.com
    We can make one big order with all the items you want on it. All items that are in stock now, will ship immediately. All the other back stocked items will ship together in another package. This is free of charge. To place your order, it's easiest to give our customer service a call. 800-883-6647

    Jason, TW
     
    #2
  3. amx13

    amx13 Semi-Pro

    Joined:
    Oct 9, 2006
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    Thanks a lot Jason, so you guys can do that with international orders also? (Shipping would be to Mexico). Making a phone call would be a bit odd for me, since I dont speak english that well :( , can I do it by e-mail?
     
    #3
  4. TW Staff

    TW Staff Administrator

    Joined:
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    Sorry, I didn't realize that you were an international customer. Unfortunately, the free shipping on back ordered items only applies to continental U.S customers.

    The best option is to place the order (by email if you like) and wait for all items to come into stock. You can reach us at twint@tennis-warehouse.com

    Jason, TW
     
    #4

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