So I received my SP Star within 2 days of the order. It was undamaged and almost fully charged. So far, I've been very happy with the service. Steve has been very receptive to my questions and concerns. I took the machine out for the first time Friday morning. I will say, in terms of set up, it is a process to get the machine into your car and then on the court and then in position and calibrated to launch the balls properly. The machine is definitely not light or easy to lift IMO. So, if you are pressed for time, like I was before work, or you have a windy path to your local courts, I would say you should budget your time. I will definitely enjoy using the machine more when my coop's courts open for the Spring because I can basically roll the machine down the block. In terms of performance, I was very satisfied. The balls shot out nicely with the desired pace and topspin. I hit a few hundred balls in about an hour and practiced some serves with the balls that I hit into the net. One other note. Apparently, the owner of the local hard courts I play at said he normally doesn't allow ball machines because they leave a lot of felt/fuzz around the. I guess this is true, but it wasn't that bad. I'll probably use the machine on off peak times to not cause a lot of commotion. For me, seeking a reliable tennis partner, I have found just that in the SP Star. I hope it continues to run without issues.