Standard response time of TW customer service?

Discussion in 'TW Questions/Comments' started by ryohazuki222, Oct 18, 2007.

  1. ryohazuki222

    ryohazuki222 Semi-Pro

    Joined:
    May 2, 2006
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    495
    Could you please give me the email address to send an inquiry to TW about a recent order? Also, how long does it usually take to get a response?

    I usually like to deal with customer service type situations by phone, but I live with only a cellular line and I'm just about out of minutes.

    EDIT:

    Nevermind. I just checked the email address I have on file with TW and they responded to that address instead of the one that I sent to original email from.

    No problems here.
     
    Last edited: Oct 18, 2007
    #1
  2. TW Staff

    TW Staff Administrator

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    For future reference:

    Within 24 hours, though most often times we will respond within the same day.

    Spencer, TW.
     
    #2
  3. HyperHorse

    HyperHorse Banned

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    If you want a great response time, just ring them?
    Great customer service from TW...
    The best I've had really, from anyone...
    Hugs to all the TW Staff.
     
    #3
  4. ryohazuki222

    ryohazuki222 Semi-Pro

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    I initially wrote the email after business hours the previous day and it had been around half a day (today, when I posted) that I was wondering why I haven't received an email back. Wondered how long it would take.

    Thanks for the response TW. And also thank you for the quick response time.
     
    #4
  5. TheSnowMan

    TheSnowMan Semi-Pro

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    Location:
    Fremont, CA
    It's super annoying when I have to talk to a different person every time. When I reply they won't answer the email.
     
    #5
  6. keithchircop

    keithchircop Professional

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    Location:
    Malta, Europe
    If you want your email to be read by the same customer care rep write "Attention: [enter name here]" in the subject.
     
    #6

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