success with wilson returns?

Discussion in 'Shoes and Apparel' started by topsltennis, Apr 26, 2013.

  1. topsltennis

    topsltennis Semi-Pro

    Joined:
    Aug 31, 2005
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    Location:
    Destin, FL
    I have 2 pairs of wilson tour ikon shoes I'm about to send back. I've never done this before and was wondering how Wilson is in replacing legit claims. I play everyday on hard courts and have pretty much shredded the toe box and the underside around the toe... at work so can't post a pic at this time.
     
  2. ae11

    ae11 Rookie

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    Oct 2, 2012
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    My experience with them was excellent. Sent the Ikon back and got a Rush Pro in less than 3 weeks. Loved Ikon (esp given the sale price) but I hear Rush Pro is even better.
     
  3. tball

    tball Semi-Pro

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    Sep 3, 2004
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    My experience was bad. Their shoes starting splitting at the seams after about 4 sessions. I called them: they had a lot of questions: where you bought this, how much, was it an authorized dealer, do you have all paperwork, etc.
    I unfortunately, could not find the paperwork/receipt. They did not accept the shoes. Ever since then, I decided to pay more, stick with more reputable brands, and never had any troubles since.
     
  4. NJ1

    NJ1 Professional

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    I go through the warranty process about three times per year and can't think of one manufacturer or company that would accept shoes without a receipt. Also, with a receipt, there would be no need for all the other questions. Wilson are reputable and are not to blame, but at least it seems you've learned to keep your receipts.
     
  5. tyu1314

    tyu1314 Semi-Pro

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    Oct 31, 2011
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    Location:
    Stony Brook,NY
    Hi, i am about to return my irkon too, just wondering do you have to call them ahead before you return them?
     
  6. ae11

    ae11 Rookie

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    Oct 2, 2012
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    no, no need to call them in advance.
     

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