Tennis Warehouse Europe Sneak Peek

Discussion in 'Talk Tennis Europe - English' started by TW Staff, Jan 20, 2009.

  1. TW Staff

    TW Staff Administrator

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    Use the following url to get a sneak peek at Tennis Warehouse Europe: http://sweuro.com/

    Please understand the website is not fully completed at this time. The selection is not what it will be and we are still working on adding brands and items etc. Please also note that you may lose connection at times while we update the site with changes.

    YOU CANNOT ORDER AT THIS TIME.

    It may seem like orders go through, but they don’t. Feel free to check out the add to cart pages, though.

    Look and feel:
    What do you think about the look and feel of the website? Please give us your overall opinion on what we have so far.

    Missing info:
    We are aware that there are some broken images and missing descriptions. These will be corrected shortly. Please let us know if you see any other types of missing info or broken links as you navigate through the site

    Pricing:
    On the website you will see a rough draft of our pricing. Please let us know if you feel the pricing is competitive.

    Translations:
    Do you feel our translations accurately reflect the tennis terminology in each language?

    Thank you all in advance for you feedback and we hope you enjoy the site.

    TW Staff.
     
    #1
  2. S H O W S T O P P E R !

    S H O W S T O P P E R ! Hall of Fame

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    It looks so much better than the American layout. Very nice. :)
     
    #2
  3. Mansewerz

    Mansewerz Legend

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    Wow, loving the fresh new layout. Any chance the American one will get a similar look soon?
     
    #3
  4. meowmix

    meowmix Hall of Fame

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    Wow, very nice! It's a very nice layout, very clean and sharp. Quite different from the US version, but nice. I have a few questions:
    1. why are the prices different for each country? I notice that ordering from the UK is about €10 more than ordering in Austria for the Dunlop 4d 550
    2. will the people in the US be able to order racket from TW Europe?
     
    #4
  5. TW Admin

    TW Admin Administrator

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    Meowmix,

    Pricing may vary from country to country for a few reasons. The simplest is different vat rates. Currently that would only show up for France since all other vat rates start off the same as Germany. As we meet sales thresholds in each country, we will need to charge to that country's vat rate which may cause prices to vary up or down...it's a very different tax system than the US. All this said, you shouldn't be seeing different prices for that racquet. Could you posted the price you were shown.

    The second is that every country is a unique market with different factors that can affect pricing. Those factors include vendor or distributor politics, competition, and costs. The vat rules are what they are but the pricing structures are still being worked out...no one has really done what we are doing before and much is still to be determined. Our goal is to deliver the best prices and service.

    We will be redesigning the US site fairly soon. We took the design of the European site as an opportunity to do a few things...so, yes, there are things you'll see on the US site in somewhat short order. We're not done with this site yet.

    Thanks,
    Drew
     
    #5
  6. Mansewerz

    Mansewerz Legend

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    Will the Fischer granite racquets be up on the Euro site before US? I've heard they already come out there.
     
    #6
  7. adams_1

    adams_1 Semi-Pro

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    I really like the layout. Very crisp, very clean.
     
    #7
  8. Babolast

    Babolast Legend

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    Looks very clean. Can Nike products get shipped to Australia?
     
    #8
  9. Feña14

    Feña14 Legend

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    Fantasic!

    Will do you be doing demo's at all?
     
    #9
  10. Jonnyf

    Jonnyf Legend

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    Wow! great looking site! Looking forward to it ;-)




    I'd like to know aswell TW..will you?
     
    #10
  11. Feña14

    Feña14 Legend

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    Does look good yeah.

    How do I find out the prices in £'s though? I've only managed to get it in Euros :confused:
     
    #11
  12. Jonnyf

    Jonnyf Legend

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    I couldn't work it out either :confused: Even with the "drop down menu" with the countries, when I changed it to the UK it didn't show me.
     
    #12
  13. Tombhoneb

    Tombhoneb Rookie

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    Was thinking the same. I dont think they have it running yet. I think its roughly 1 euro = 93p at the mo.

    The pricing (if it stays the same) seems pretty good. The same or a tiny bit better than the other stores, so will definitely take some of their customers.

    The look seems awesome, its very easy to find what your looking for.

    Good work TW
     
    #13
  14. BobFL

    BobFL Hall of Fame

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    #14
  15. Dags

    Dags Professional

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    I can't decide on the pricing. For instance, if I add a can of balls to the cart, it shows this:

    Subtotal: 6,27 €
    Vat: 0,00 €
    Shipping: 0,00 €

    Are all the prices listed ex-VAT?

    I also can't get shipping prices: I select the UK, but the Shipping Calculator is broken after that.

    Out of interest, where's the store based? I notice the phone number is in the UK: are goods shipped from there too?
     
    #15
  16. Storm_Kyori

    Storm_Kyori Hall of Fame

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    Very sharp and clean. I like the logo change, with the stars and that like glossy look.
     
    #16
  17. eagle

    eagle Hall of Fame

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    Very nice!

    Saw a post from someone unhappy about no vendors in Eur for the KPS88.

    I'm sure he'll be happy to learn that he'd be able to order it through TW-Eur.

    r,
    eagle
     
    #17
  18. Tombhoneb

    Tombhoneb Rookie

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    hi :)

    Now, its all a question about whether or not they are going to do demo's. Please TW !!
     
    #18
  19. Hankenstein

    Hankenstein Professional

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    Very nice page!

    When this TW-europe site is launched, will it still be possible to buy from the US-page for us europeans?
     
    #19
  20. dr_punk

    dr_punk Professional

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    I feel like the left-side menu could be worked with. Add some contrast color possible to add a viewer hotspot. But i'm sure you guys have have done several tests to see what fits with the european consumer, that which i'm clueless with.
     
    #20
  21. akybo

    akybo Rookie

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    I quote this,it will be a DEMO program here as well?
     
    #21
  22. robertg06

    robertg06 Semi-Pro

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    If there is a demo program, I will definitely use TW for most if not all of my purchases tennis wise :D The new site looks great, far better than any UK site I know of..
     
    #22
  23. robertg06

    robertg06 Semi-Pro

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    Just a quick suggestion, an Accessories bar on the left of the page for things like dampeners :D

    Edit: found the description for this tournagrip is a bit off haha :)

    Tourna Tac Overgrip XL 5,94 €
    A player-favorite, Wilson Sensation offers excellent playability and feel using Wilson's proprietary Xycro-micro fibers. One of the best multifilament for the money.
     
    Last edited: Jan 22, 2009
    #23
  24. uk_skippy

    uk_skippy Hall of Fame

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    The site does look good and fresh. Its just a shame that the weak pound against the US dollar and Euro doesn't help us here in the UK. The KPS88 would cost around £193 at the current exchange rate. There's also another German based online shop that is likely to be competitive, especially if TW don't move on their (Euro) prices.

    For the Europeans this will be a good choice, but for the UK players I don't think we'll reap the benefit in full.

    Regards

    Paul
     
    #24
  25. MonicaSelesRulez

    MonicaSelesRulez Rookie

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    its expensive to be honest...
     
    #25
  26. chlsmo

    chlsmo Semi-Pro

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    I am American, so I will only comment on the comparing the two sites.

    I like the Euro site's overall look with bigger panels and the website centering in my browser. I also like that the logos seem to have more depth in contrast to the USA site's flat logos and square boxes.

    Some things I would like to see on the new site would be some more color. The USA site has a blue banner and a blue column on the left of the page which I like (although that is maybe a bit boring too). The Euro site has a very light blue for some of the banner but the whole home page is basically white and kinda feels sterile. The links on the Euro site could possibly benefit from some rollover code so that the user can make sure they are clicking on the appropriate link.

    I think both pages could have more subtle tennis themed images to accent some of the text and links, like a racquet watermark under the racquet brands or something to that effect. Although I like the idea of keeping things looking uncluttered.

    As far as pricing goes, it may be helpful to be able to select the currency from the home page, like the language options.

    Lastly, don't forget to put up a link to the Talk Tennis Warehouse message boards!
     
    Last edited: Jan 23, 2009
    #26
  27. Automatix

    Automatix Hall of Fame

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    Overall nice site. I would only enhance the left bar just as dr_punk wrote:

    As for the prices they vary from competitive to expensive.
    e.g. racquets such as [K]6.1 Tour and Head MG Prestige Mid are expensive but racquets such as Head Mojo or Radical Pro are competitive.

    New shoes such as Vapor 5s are a bit cheaper but older are similar priced.

    With current prices I think that TW can get clients mostly because of larger selection of equipment and racquet matching, certainly not the prices.
     
    #27
  28. TW Staff

    TW Staff Administrator

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    There will not be a demo program for Europe yet.

    Chris, TW.
     
    #28
  29. Teamtomo

    Teamtomo Semi-Pro

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    Very nice Tw, I will be purchasing from Tw eu in the future.
     
    #29
  30. Tombhoneb

    Tombhoneb Rookie

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    Is there a estimate on when the website will be fully up and running ?
     
    #30
  31. TW Staff

    TW Staff Administrator

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    #31
  32. Craig Sheppard

    Craig Sheppard Hall of Fame

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    Just FYI, when you click on any of the header links (Order Tracking, Customer Service, Clubs, Mailing List), it is linked back to sweuro.com, not tenniswarehouse-europe.com. Probably just a miss from the "sneak peak"?

    BTW, great job, site is way better than the US, hope to see it here soon.
     
    #32
  33. adams_1

    adams_1 Semi-Pro

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    The best part is that it is centered. Having everything on the left doesn't look good at all.
     
    #33
  34. Feña14

    Feña14 Legend

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    I still struggle to find out the price in £'s, is there something really simple im missing? :confused:
     
    #34
  35. Russell Finch

    Russell Finch Rookie

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    Site looks nice but at those prices you won't sell anything to the UK at all. Even at the old rates of £1 = €1.4 those prices would be so-so at best, but at €1.1 they're way, way over what us perpetually ripped-off UK cutomers normally pay. It would be far cheaper for us to buy from US site and get stuff shipped over.

    Also, I would have thought that a Germany-based company shipping to other EU countries shouldn't be charging VAT.
     
    #35
  36. origmarm

    origmarm Hall of Fame

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    Look and feel is excellent, the new controls are nice and give a soft feel. The graphics in particular are very clean and sharp.

    The country dropdown does not allow you to scroll which means that if you want to select UK on a laptop or a smaller screen you have to very carefully scroll the page so you can see the button and the bottom of the dropdown at the same time. Frustrating. I would consider adding a scroll bar to the dropdown. I am using FireFox 3.0.5 as that sometimes affects control behaviour.

    The phone number is always a UK number, is this deliberate? As I thought the store was in Germany I thought I would raise this. I assumed it would interact with the country dropdown but apparently not.

    No £ pricing.

    EUR prices at the moment are not competitive for UK customers in some areas, I noticed though that if you select UK, the prices do not come up yet :). I found pricing by selecting other countries (Ireland, France etc..). If you would like a list of UK websites that are used over here in the UK extensively please email me (as I don't want to post here for obvious reasons). I assume you have such a list but if you would like a "customer generated" version of the ones I and people at my club use I'll sort you one out. This will allow you to compare pricing.

    My take on pricing: (all compared to UK internet pricing using your Irish pricing in EUR)

    - Racquets: At present I would guess you are 10-15% off the mark for Wilson or Babolat racquets for example (exchange rates Jan 26th 2009) compared to most UK websites when you factor in delivery. You are charging 202EUR for a Tour90, we normally pay around £150 (I've seen £140 sometimes) for that as an example.

    - String: String appears very competitive

    - Balls: Balls are expensive, again by about 10-20% depending on ball brand.

    - Clothing: This appears about right also

    - Shoes: Also appears on the money

    Free shipping on orders over 75EUR is excellent and a big competitive step. Offering Sat delivery (for a price obviously) would be a huge bonus for many as it's near on impossible to be at home during the week and difficult to arrange for collection/redelivery, at least in the UK.

    An good looking site. Will there be a physical location (i.e. a storefront as opposed to a warehouse)?

    Cheers, Orig
     
    #36
  37. origmarm

    origmarm Hall of Fame

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    When I bring up the cart, there is a line for VAT but it does not seem to get added to the total??

    That and if you select UK prices only show up when you add to cart. Strange...
     
    #37
  38. Gorecki

    Gorecki G.O.A.T.

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    sorry jason but my choice will be tw america for now...

    i know you guys are starting but selling at those prices when we already sort out to tw america because our local retailer prices are higher than shipping from us... :cry:
     
    #38
  39. Andres

    Andres G.O.A.T.

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    Loving the new design.
    Congrats TW! Best of luck! :)
     
    #39
  40. nikosrf

    nikosrf Rookie

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    Seems like the site isn't finished yet.

    Also, it is difficult to change the country from he drop down menu, Some times works sometimes not. (mac on safari and firefox)

    The free shipping is for these countries only !!!!
    * Germany
    * France
    * Belgium
    * Czech Republic
    * Luxembourg
    * Netherlands

    10 and 15 euros for the rest is way too much. I can send a raquet in US from Europe for 15 euro and i am a single person.


    Prices are ok for some products but for the most it is preferable to order it from the US site.
     
    #40
  41. nikosrf

    nikosrf Rookie

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    ....

    The final checkout methods have problems. All the right column (Paypal, ?, Post office) link to paypal.

    It is way too expensive to order a string (envelop not a reel) that cost 15euro and i have to pay another 15 euro for shipping!!!
     
    #41
  42. origmarm

    origmarm Hall of Fame

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    I hadn't thought about that. The prices themselves are not bad but 10-15 EURO for shipping means you have to order a lot to make it worthwhile. Might as well order from the US site at that rate
     
    #42
  43. nikosrf

    nikosrf Rookie

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    I just ordered a small reel of BBO from TW US and it cost me 37 $ (28,5 euro)including Shipping.
    I had to pay 30 euro from TW Europe to get an envelope (not a reel) of the same string
     
    #43
  44. MonicaSelesRulez

    MonicaSelesRulez Rookie

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    with those prices, TW Europe will be a failure... i was hoping for much better service, since TW USA is one of the best online tennis retailers
     
    #44
  45. uk_skippy

    uk_skippy Hall of Fame

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    I've just done a quick comparison between cost of US and Euro sites.

    If I buy 3 sets of Timo from the US and get it sent to UK it will cost less then if I get it from the Euro site. Some £15 cheaper. I know that there'll be no further taxes to pay ordering from the Euro site, but as it'll be a small package from the US its unlikely to get caught by customs.

    This situation is down to the bad pound to euro exchange rate at the moment. here in the Uk I don't think we'll really benefit from TW coming to Europe, but it maybe be beneficial for people from mainland Europe.
     
    #45
  46. origmarm

    origmarm Hall of Fame

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    It's unfortunate, I had high hopes, especially for racquets that I think are very overpriced in the UK.

    I guess I will stick to my 2-3 times a year order for when I am in the US for now
     
    #46
  47. Gorecki

    Gorecki G.O.A.T.

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    mainland? hardly... unless you get free shipping wich is like always to the central countries leaving the periferal one aside. besides, i stated already i had high hopes. but the way it looks...


    but what pisses me the most is i find that hardly Finland is farther from TW headquarters in germany than it is form POrtugal... they get 10 $ shipping and we get 15$ for over 75$ purchase. as a customer with a order in transit and another waiting for suplies i feel like having a rant at tw customer support...

    major major disapointment...
     
    #47
  48. Feña14

    Feña14 Legend

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    It is pretty expensive yeah.

    I was looking at the new Tecnifibre 325's and they're £169.30 from TW Europe. They're only £135.99 on the sites we already have, a £33 difference is just too much really.
     
    #48
  49. ac3111

    ac3111 Professional

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    Without any intention to defend T-W it would be impossible the European site to have the same prices as the US because simply US prices are lower than European's in most of things (electronic market and sporting goods).
    What tennis-warehouse could do though is to have competitive prices. Prices should be in the middle of US tennis-warehouse and a usual European store and also provide clever features such as demos etc.

    LEt me give you an example. I buy from 5 stores, 3 in the UK and 2 in Germany.
    And I am curious to make a comparison of prices on rackets I am interested in buying.

    Wilson KBlade Tour
    UK1 144.7 + 25 for shipping to my country -> 170
    UK2 154 + 30 shipping -> 184
    UK3 148 + 11 shipping-> 169
    GER1 190+ 10-> 200
    GER2 191+22-> 213
    T-W Europe 194+15-> 209

    Head Prestige MP
    UK1 140+ 25 -> 165
    UK2 146+ 30 -> 176
    UK3 150+ 11 -> 161
    GER1 190 + 10->200
    GER2 190 + 22-> 212
    T-W europe 199 + 15-> 214

    In any case I would not characterize T-W europe prices as competitive. It does not look good and the following chart is a bit ridiculous...
    Free shipping to the following countries on orders over 75 Euros:
    * Austria
    * Germany
    * France
    * Belgium
    * Luxembourg
    * Monaco
    * Netherlands
    All these countries have the best wages/salaries in Europe, maybe Denmark and Sweden are in the same category. What's the point offering the most rich people in Europe free shipping? They are going to buy anyway...

    I know that the Tennis WArehouse location in Europe is in Germany, so the countries around Germany can get free shipping but Tennis-Warehouse Europe should give free shipping to the rest of European destinations for orders over 150 euros...
    I am sorry but with prices like that, future does not look so promising.
     
    Last edited: Jan 26, 2009
    #49
  50. TW Staff

    TW Staff Administrator

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    Thank you for the feedback so far. This is a great help to us and we are looking into all suggestions so that we can offer the best service possible.

    Chris, TW.
     
    #50

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