Tennis Warehouse is a cut above the rest...

Discussion in 'Odds & Ends' started by louis netman, Jan 1, 2010.

  1. louis netman

    louis netman Hall of Fame

    Joined:
    Feb 20, 2004
    Messages:
    2,393
    Location:
    SoCal
    I've been a long-time customer of TW, but a friend recently introduced me to **************, telling me of their competitive prices and most importantly the absence of sales tax in my transactions and free shipping (as my orders are typically over $75.00).

    I'm a long-time player/stringer and recently broke a set of Pacific Classic Gut 16 in the stringer. Since I have purchased this string from both TW and ************** within the last six months (I use a lot of it), I did not know where it originated.

    I phoned ************** first and informed them of my predicament which they immediately rejected. I was subsequently told to contact the manufacturer. I then e-mailed Tennis Warehouse and within 24 hours received a reply stating that TW would replace the defective string. Within another 24 hours I received a package of Pacific Classic 16 at my front door! Thank you TW!!! Tennis Warehouse is still the best!!!
     
    #1
  2. armsty

    armsty Hall of Fame

    Joined:
    May 25, 2008
    Messages:
    1,577
    Location:
    Sydney, Australia
    Living in Australia I only ever buy from TW if I am doing a large order. So typically a couple of reels, rackets, shoes, erc will come from TW as even with the shipping charge, it's heaps cheaper than any Australian shops. I have looked at ************** but they have a smaller range (atleast last time I looked).

    Plus I feel great loyalty for all the help they've given me over the years.
     
    #2

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