Discussion in 'TW Questions/Comments' started by TripleB, Sep 16, 2004.

  1. TripleB

    TripleB Hall of Fame

    Sep 2, 2004
    North Carolina
    I placed an order for my demo racquets (Prince Diablo Mid and Midplus, Volkl Tour 10 V-Engine Midplus, and Yonex RDX-500 Midplus) on Tuesday.

    I placed my order then because I saw that the Volkl wasn't going to be in until September 16th and the Yonex wasn't going to be in until September 21st. I live in the western part of North Carolina and knew that (or at least hoped that) Hurricane Ivan would be through our area by the time I received the racquets.

    I checked my order this morning and found out that my racquets had gotten back in early and were going to be delivered today.

    You could not believe how disappointed I was :( ...knowing that my racquets and Hurricane Ivan would both arrive today...hard to demo racquets in 4 to 8 inches of rain. :cry:

    I e-mailed you (TW) this morning and explained the situation (about the dates listed for the racquets return and Hurricane Ivan on its way).

    Within a couple of hours you (Michael Figueroa to be exact)
    had e-mailed me back and told me that I could keep the demo racquets until September 27th (instead of returning them on the 23rd).

    I just wanted to say THANK YOU and to let you know that you're customer service is SECOND TO NONE.

    This is why I order all my tennis supplies - racquets, strings, shirts, wristbands, overgrips, etc - from you!!!

    You don't realize how much I appreciate your help with this and the fact that you allowed me to keep the racquets several extra day!!!

  2. TW Staff

    TW Staff Administrator

    Jan 21, 2004
    Thanks for the feedback. I'll pass your comments on to Fig (Michael Figueroa).

    Chris, TW.

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