tw broken racquet policy

Discussion in 'TW Questions/Comments' started by Gimpy, Oct 18, 2007.

  1. Gimpy

    Gimpy New User

    Joined:
    Sep 30, 2005
    Messages:
    70
    i bought a nblade mp brand new from you guys in may 07 and i was playing lastnite and the racquet slipped out of my hands and cracked in 2 spots in the head and a small crack in the throat. it has only been strung one time and that was when i bought it.

    can i send it to you and get a replacement?
     
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  2. snoflewis

    snoflewis Hall of Fame

    Joined:
    Aug 3, 2006
    Messages:
    2,838
    they're not gonna replace it on the spot. they're gonna send it to wilson and have wilson inspect it. if the racket slipped out of your hands and cracked 2 spots on the racket, i can almost guarantee you're not gonna get a replacement due to user negligience, not to mention any crack in the head won't go through.
     
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  3. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,345
    Location:
    Tennis-Warehouse.com
    How the process works in this case would be since it's been purchased within a year, you would send it to us. We, in turn, will send it back to the manufacturer where they will examine and make the determination and have final say of whether it will be replaced or not. They will send us back either a replacement racquet, or the same damaged racquet. We, in turn will send you back whichever racquet they send back to us. This process usually takes approximately 6 weeks.

    I must say, the fact that your racquet slipped out of your hand and broke upon impact with the ground, most likely won't be approved for replacement, as it is not a manufacturer defect which caused the breakage. But once again, it would be the manufacturer that would be making that decision.

    Spencer, TW.
     
    #3

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