TW Customer Service is AWESOME!

Discussion in 'TW Questions/Comments' started by protel, Jun 8, 2011.

  1. protel

    protel New User

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    2 THUMBS UP for them!!!
     
    #1
  2. TripleB

    TripleB Hall of Fame

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    ALWAYS...the best Customer Service of any business I've ever dealt with!!!

    TripleB
     
    #2
  3. protel

    protel New User

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    Totally! Their response time is amazing when handling customers' queries, mere words couldn't explain...keep up the great work!

    I live in Australia yet their customer service hours kinda like 24/7 to me.
     
    #3
  4. rodrigoamaral

    rodrigoamaral Hall of Fame

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    have to agree.. service is top-notch!
     
    #4
  5. TW Staff

    TW Staff Administrator

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    Thank you all for your feedback! And an even bigger 'thank you' for shopping with us. :)

    Jason, TW
     
    #5
  6. Boricua

    Boricua Hall of Fame

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    I agree. Keep up the good work!:):):):):
     
    #6
  7. Fedace

    Fedace Banned

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    There are some new people that are not as knowledgeble as the usual staff. but i think they are catching on quick. Also can you post the pics of all the staff that works there ?
     
    #7
  8. tailofdog

    tailofdog Semi-Pro

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    Always

    Always found that to be the case!!
     
    #8
  9. borg number one

    borg number one Legend

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    I've had great follow up on orders. Great job TW!
     
    #9
  10. Boricua

    Boricua Hall of Fame

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    I agree with the remark and question
     
    #10
  11. El Diablo

    El Diablo Hall of Fame

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    I've only encountered one glitch in your customer service, and I've encountered it a few times, so it's worth noting. The phone staff sometimes indicates that a demo is in the house ready to ship, and I then learn in the email confirmation that it hasn't come back yet. Other than this small problem in confirming demo inventory, your service has always been exemplary.
     
    #11
  12. TripleB

    TripleB Hall of Fame

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    I got a call from T-W this morning letting me know that they are currently unable to reach me by email so they thought they would call and let me know that my order had been changed like I requested.

    Again, just 1 example of how T-W goes above and beyond what is expected from typical customer service!!!

    TripleB
     
    #12
  13. 1st Seed

    1st Seed Semi-Pro

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    +1
    Im a better tennis player because of them....
    Canada loves you.
     
    #13
  14. HEADfamilydynasty

    HEADfamilydynasty Rookie

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    Same happened to my brother.
    TW has the best service hands down
     
    #14
  15. Kunohara

    Kunohara Professional

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    Creepy, what do you care what they look like. You wanna stalk them ?
     
    #15
  16. bluetrain4

    bluetrain4 Legend

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    TW really does have superior customer service and that's saying a lot in this day and age when it seems like businesses don't even care.

    I've ordered a LOT from TW and have dealt with the staff many times, and I'm always amazed. The very few times (really only one time) there has been a problem on TW's part, it was acknowledged and fixed quickly, politely, and professionally.

    It doesn't get any better.
     
    #16
  17. Leafitachi

    Leafitachi New User

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    I love TW customer service! You guys are the best I will always continue my shopping and loyalty here.
     
    #17

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