I love TW to death, and your customer service is top notch, but I think you guys need to pay more attention to the demos you ship. Within the past year, I've gotten a demo with the replacement grip so decrepit that there was a centimeter wide gap exposing the pallet undearneath, various frames strung with polyester despite having chosen multifilament, and now I've got a Prestige Pro with a synthetic Wilson grip instead of a leather grip. These might be subtle flaws to some people, but when I demo I expect to get the stock experience. I know you guys are capable of better service than this. Stop letting bad demos slip through the cracks!