TW Euro Racquet Demos ready yet?

Discussion in 'Talk Tennis Europe - English' started by Steve F., Feb 11, 2009.

  1. Steve F.

    Steve F. Semi-Pro

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    Hi guys -

    When will you have demo sticks available for shipment within France (and the EU)?

    Thanks -

    ps - this has been asked before, hoping you guys have a date at this point.
     
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  2. TW Staff

    TW Staff Administrator

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    Sorry, I cannot give an ETA for the demo program yet but it is in the works.

    Chris, TW
     
    #2
  3. Lotto

    Lotto Professional

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    Can't wait for this aswelll. I've been itching to demo the K Six One Tour 90. None of the shops have it in Ireland :( and didn't want to buy it from the US incase I didn't like it or played badly with it, you know?
     
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  4. I am mentally tough!

    I am mentally tough! New User

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    I am also eagerly awaiting the demo program for TW Europe! Don't mean to bother, but would you be able to give some very rough estimation as to when it will be available?

    Thanks TW, TW Europe is looking great!
     
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  5. ericsson

    ericsson Hall of Fame

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    It would be cool if the demo program comes soon, it's perfect to test now just before the season starts here in Europe.
    Chris, any idea when TW will have all rackets in stock? many models are missing like Donnay PO,Kneissl etc...
     
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  6. TW Staff

    TW Staff Administrator

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    Current target for the demo program is July.

    Chris, TW
     
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  7. crism54

    crism54 Semi-Pro

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    demo program is for all eu country?
     
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  8. ericsson

    ericsson Hall of Fame

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    Chris, it's july! :)
    what's the status?

    Thx
     
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  9. TW Staff

    TW Staff Administrator

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    Let me check into this. Sorry for the late reply.

    Chris, TW
     
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  10. KuanMaster

    KuanMaster Semi-Pro

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    any news?....
     
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  11. TW Staff

    TW Staff Administrator

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    TWE is now able to offer its demo program. However, demos can only be ordered over the phone at this time.

    Please give them a call to order your demos.

    Chris, TW
     
    #11
  12. Steve F.

    Steve F. Semi-Pro

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    Thanks Chris!
     
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  13. ericsson

    ericsson Hall of Fame

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    Chris, it's almost september, can we have an update how things are? (i'm talking about the full demo program, not by phone)
     
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  14. Steve F.

    Steve F. Semi-Pro

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    Yes, just chiming into second ericsson's request.



    btw, even by phone, though it's working, it is still buggy. System went down today so I had to phone back -- and...

    ... no Yonex demos at all. :shock: Just, not included in the demo program. :confused:
     
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  15. TW Staff

    TW Staff Administrator

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    The goal is to have it online by Oct 1.

    Chris, TW
     
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  16. ericsson

    ericsson Hall of Fame

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    Well that's good to know, keep us updated.
     
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  17. Steve F.

    Steve F. Semi-Pro

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    TWE Customer Service training needed

    I'd also add that a little customer service training is in order.

    I ordered 2 demos and some grips on Monday by phone, after making sure the racquets were available with the phone rep. The entire week passed with no delivery. France is small with an efficient post office, delivery is usually overnight or 2 days at most. Today, Saturday, I called in to discover that the package was only shipped yesterday - most likely because one of the racquets I'd ordered was not in stock. The reason isn't clear.

    Aside from being a bit disorganized...

    It is discouraging that no one at TWE had the courtesy to inform me that there would be a delay unless I altered my order, even though TWE has my phone number and email and had all week to do it. And still no Yonex frames. ;)
     
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  18. martywebster

    martywebster New User

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    No yonex frames. What. I really want to try the RDIS 100 but it seems impossible to demo it. Nobody stocks them at the momment
     
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  19. ac3111

    ac3111 Professional

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    Demo period is 10 days. If one wants to buy the racket, he sends the demo racket back and TW sends a brand new one after they receive payment for the rest of the value of the racket.
    Nice feature...
     
    #19
  20. martywebster

    martywebster New User

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    I called them the other day and they said that they had Yonex frames to demo. They also said that it would cost 5euros each way for postage. You have to give them your credit card details and they take a 50 euro deposit from ure card too
     
    #20
  21. galain

    galain Hall of Fame

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    Just a small note to add this - I think the definition of customer service varies greatly from country to country. I came here to Germany last year from Australia and couldn't believe some of things I had to deal with in terms of customer service. People hanging up on me (or my wife, who was doing a lot of the speaking for me at that time), shop workers just walking away from you and so on. I will never forget calling Deutsche Telekom to ask about internet issues I was having with my Mac - their response was they're not interested in Mac users and they hung up on me! Sadly, a lot of my foreign friends here in Germany have similar experiences.

    On a positive note - I've ordered a few times from TW Europe and have been very happy with the service.
     
    #21
  22. ericsson

    ericsson Hall of Fame

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    Dear Chris, it's now Oct. 2, can you give us some feedback on how things are?
     
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  23. ericsson

    ericsson Hall of Fame

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    Bump.......
     
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  24. akybo

    akybo Rookie

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    I see a section called "used raquets".They came from the demo program?Isn't supposed to have a small description of these racquets?
     
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  25. akybo

    akybo Rookie

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    Nevermind,I just received the order from "used racquets",it has a small paper on it written "rds mid demo" so it came from demo program.
    I was quite surprised it was used,the racquet was in perfect condition,no scratches on the bumper guard neither;thanks TW-E.
     
    #25
  26. ac3111

    ac3111 Professional

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    One of the demos I received had the barcode strapped around the handle... It was brand new. I was very careful with it not on purpose but because it was new... while with the K Six One Team I was playing more freely...
     
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  27. tyzp

    tyzp New User

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    Demos for Portugal

    Hi,

    By any chance the demo program is going to by extended to Portugal?

    Thanks
     
    #27
  28. TWE Staff

    TWE Staff Administrator

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    Sorry tyzp,
    no such plans at the moment.
    Stefan/TWE
     
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