TW: Need help about Babolat Pro Hurricane half set I ordered

Discussion in 'TW Questions/Comments' started by !<-_->!, Dec 21, 2004.

  1. !<-_->!

    !<-_->! Professional

    Joined:
    Feb 21, 2004
    Messages:
    1,146
    I just received my order from TW, which by the way, was very nice. However, I was under the impression that the Babolat Pro Hurricane 17 half-set was blue and not the yellowish-white color. In addition, I thought it would come in the kind of packaging shown in the picture on the site and not just a clear plastic bag with a sticker on it saying it was the Pro Hurricane. Lastly, when I received the string, I found part of it was bent. I'm not sure how this would affect play of durability, but I'm a little bit worried. So basically, is this how it's suppose to be or was there a mix up? If so, can I return it and get the correct set?

    Thanks
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,345
    Location:
    Tennis-Warehouse.com
    It sounds like you received a half set from our hybrid stringing program and not the Babolat pre-packaged half sets we carry. Please call us @ 1.800.883.6647 to arrange a return.

    Chris, TW.
     
    #2
  3. !<-_->!

    !<-_->! Professional

    Joined:
    Feb 21, 2004
    Messages:
    1,146
    Hey TW again. I just called and the person I spoke with insisted that nothing was wrong. He said they were the same string. I know that essnetially they are the same, with the exception of color. However, he also said that what I got was old stock being phased out. So basically, I couldn't set up an exchange, as he was very persistent in saying that what I got is fine and not wrong. So what should I do?

    Thanks
     
    #3
  4. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,345
    Location:
    Tennis-Warehouse.com
    Our Customer Service Manager has addressed this problem. Please check your email.

    Thanks,
    Chris, TW.
     
    #4
  5. !<-_->!

    !<-_->! Professional

    Joined:
    Feb 21, 2004
    Messages:
    1,146
    Thank you very much Tennis-Warehouse. You guys are the best when it comes to customer service! Once again, thank you!
     
    #5

Share This Page