So originally I bought a pair of shoes from TW. super fast shipping. very happy. of course shoes wear out, so I send it back for warranty. It only took like 2 days from when they received the old pair to get my new pair! BUT-they sent the wrong size but no worries-i send them an email and they gladly told me they'd exchange it at no cost! So i ship it back using UPS....over 7 days passes and TW says they did not get it! I start to panic, but due to the great customer service I just told them if they find it please let me know! I was going to let it go as I do have another pair and I hate to bug TW who's been so generous already with the TWMAC. Well so today I get an email from Tom saying he found them! For them to go and track down one single exchange of shoes they are not even making any money from....I think you already know what I am going to say. Thanks TW!