TW-noone else can compare!

Discussion in 'TW Questions/Comments' started by zapvor, May 1, 2012.

  1. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,090
    Location:
    tennis courts
    So originally I bought a pair of shoes from TW. super fast shipping. very happy. of course shoes wear out, so I send it back for warranty. It only took like 2 days from when they received the old pair to get my new pair! BUT-they sent the wrong size:( but no worries-i send them an email and they gladly told me they'd exchange it at no cost! So i ship it back using UPS....over 7 days passes and TW says they did not get it! I start to panic, but due to the great customer service I just told them if they find it please let me know! I was going to let it go as I do have another pair and I hate to bug TW who's been so generous already with the TWMAC.

    Well so today I get an email from Tom saying he found them! For them to go and track down one single exchange of shoes they are not even making any money from....I think you already know what I am going to say. Thanks TW!
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,140
    Location:
    Tennis-Warehouse.com
    Thanks for the feedback! I'm glad we were able to assist you with your problem. I will pass along your post to our hard working customer service staff.

    Jason, TW
     
    #2
  3. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,090
    Location:
    tennis courts
    pass it to Tom! give him a raise;)
     
    #3
  4. Bobby Jr

    Bobby Jr Legend

    Joined:
    Jul 5, 2010
    Messages:
    7,345
    I had an issue with some new shoes recently and dealt with Jose (sp?) who, within a few minutes, had arranged a replacement product. I am on the other side of the world so hoped it wouldn't turn into a major hassle for all parties, and it didn't thanks to his sorting it. It's commendable that TW would show such customer focus and stand head and shoulders above the alternative online retailers I've dealt with previously.

    Kudos to TW.
     
    #4
  5. atatu

    atatu Hall of Fame

    Joined:
    Feb 18, 2004
    Messages:
    3,327
    Location:
    Austin, Texas
    I agree that TW is the best...but what is it with you and USPS and UPS, somehow you are always involved in some real or imagined screw up involving mailed goods.
     
    #5
  6. 2ndServe

    2ndServe Professional

    Joined:
    Mar 6, 2008
    Messages:
    981
    TW has the best CS I have ever had, logitech also.
     
    #6
  7. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,090
    Location:
    tennis courts
    huh? nothing....i have easily mailed and received over 100 items in like the last 5 yrs.
     
    #7
  8. marlinspike

    marlinspike New User

    Joined:
    Apr 8, 2012
    Messages:
    56
    Location:
    Hampton, VA
    If you ship stuff a lot you'll find you deal with a fair amount of USPS screw ups.
     
    #8

Share This Page