TW Order Confirmations

Discussion in 'TW Questions/Comments' started by Lakers4Life, Aug 10, 2009.

  1. Lakers4Life

    Lakers4Life Hall of Fame

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    I placed an order over the weekend and wanted to make sure I got my order by the predicted date. I did not recieve any e-mail that my order was processed nor shipped. So I called the 800 number. The CS rep said my order has been processed and should be shipping today. I'm somewhat releaved, but I still did not recieve any e-mail confirmation, so I can track the order.

    Is there something wrong with the TW e-mail system? I was told by the CS rep to check my spam folder, after she verified my e-mail address. I don't have a spam or bulk mail folder, coz I use a POP3 mail server.

    What's the deal here?
     
    #1
  2. TW Staff

    TW Staff Administrator

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    If you are using an AOL account, those are the ones that typically block our emails. If you have a different email server, then, I'm not too sure. I would add "Tennis Warehouse" into your address book and you should be fine.

    Hope that helps.

    Jason, TW
     
    #2
  3. Lakers4Life

    Lakers4Life Hall of Fame

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    AO Hell, no way. I have a simple POP3 account like sbcglobal.net or att.net. As long as the e-mail is correct, it should reach me, I have not had any complaints with people sending me e-mail.

    Doesn't TW have a user account so users can track all of thier orders? Something like what newEGG has. Right now, I don't have an order number so how can track my order?
     
    #3
  4. Automatix

    Automatix Hall of Fame

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    I'll attach to this topic.

    I have the same predicament. I placed an order and have not received e-mail confirmation from TW, but got a confirmation from PayPal about the transaction.

    P.S.: I've e-mailed your international section about this.
     
    #4
  5. canadave

    canadave Professional

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    I second the idea that a user account tracking system would be excellent. For instance, with monoprice.com, I get emails at every stage of the order, plus I can actually go to their site, log in to my user-created account, and see the order, click on it for shipping status and tracking info, etc. This would be a wonderful addition to TW's process...it seems that although TW is very well-loved here, the only times there are major kerfuffles are with these types of tracking issues.
     
    #5
  6. Automatix

    Automatix Hall of Fame

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    Never mind... confirmation has arrived.

    Tennis Warehouse rocks!

    Cheers & God Bless,
    Peter
     
    #6
  7. Lakers4Life

    Lakers4Life Hall of Fame

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    I got mines too when the shipper recieved the package, but nothing from TW.

    We should have to be able to look at previous orders, and print invoices.
     
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