S
spacecityguy
Guest
Just want to let the TW team know about a repeat problem I have experienced. I placed an order on each of the past two Fridays. I left the page after it confirmed my order was submitted and didn't select any option on email distribution. I did not receive a confirmation email either time. I called the first time to follow up, and the person who took my call somehow forced a confirmation email to be sent to me (he told me). I received my order 2 business days, as expected. I also called after the second order but the person who took my call this time didn't get the system to send me a confirmation email. My credit card was charged on this past Friday, and I still haven't received a confirmation email or my order (it's Tuesday).
I'll call again tomorrow, but our TW friends may want to get their system guy to check the sending of confirmation email. Also, I expected the option to opt out any email distribution after submitting my order. I wonder if leaving the website without completing that was the reason my order didn't get processed properly (but the screen told me my order had been submitted).
I'll call again tomorrow, but our TW friends may want to get their system guy to check the sending of confirmation email. Also, I expected the option to opt out any email distribution after submitting my order. I wonder if leaving the website without completing that was the reason my order didn't get processed properly (but the screen told me my order had been submitted).
