TW: regarding the 1 year manufacturer's warranty

Discussion in 'TW Questions/Comments' started by trachsel, Jul 11, 2009.

  1. trachsel

    trachsel New User

    Joined:
    May 17, 2009
    Messages:
    69
    i posted this in a different thread with no responses...hoping to get some here...

    has anyone sent their racket back in to claim this warranty?

    the reason i ask is because i bought a racket 3 months ago and it cracked all the way around the throat due to a framed overhead. It is so bad that if i hit just a few rallys with it, the racket would crack in two.

    so, i mailed it in to tw today and im wondering how long it takes for tw to send it to wilson, and then a new one back to me?
     
    #1
  2. gocard

    gocard Semi-Pro

    Joined:
    Feb 21, 2007
    Messages:
    690
    I've never had to send a racquet back for the 1 year warranty so can't help you there.

    Try calling TW - they can give you a much better and faster response over the phone so that you don't need to sit around waiting for them :)
     
    #2
  3. Coaching

    Coaching Rookie

    Joined:
    Apr 11, 2007
    Messages:
    125
    It had happenned to me mutliple times when I was using Head (Genesis, I think) many years ago. What I did then was to contact Head Return dept. and send them explanation how the racket broke and send back the frame.
    They replaced the racket after a couple of weeks. :):
     
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  4. Perry the Platypus

    Perry the Platypus Rookie

    Joined:
    Apr 3, 2009
    Messages:
    176
    my experience is that you send the racquet back to TW and they will send the racquet back to te manufacturer.
     
    #4

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