TW sent me a "new" frame that says "demo" on it.

Discussion in 'TW Questions/Comments' started by bluetrain4, Nov 6, 2009.

  1. bluetrain4

    bluetrain4 Legend

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    I just ordered a Prince Diablo mid from TW. Under a metallic sticker on the side of the frame above the handle is the word "demo."

    The frame appeared new with no visible marks, though I really didn't look that closely before hitting with it, which inevitably created a few minor marks.

    So, should I be worried? Was this a "demo" that was never used as a demo, or did I actually receive a previously used frame?

    Why try to hide it? If this was a frame which Prince marked as a demo that was being sold without ever being used, then no big deal. But it's not like most people wouldn't have eventually took off the metallic sticker, which was in addition to the normal metallic sticker on the inside of the throat.
     
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  2. LafayetteHitter

    LafayetteHitter Hall of Fame

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    New demo's would not concern me. I would think you could tell if it was a used demo from TW. There are usually scuffs on a headguard within 30 mins of playing by just picking up balls. Was this a full retail priced frame or a discount rate racquet. If it's mark down frames from retail I would not complain about it being marked demo. Prince may very well have had overstock of demo's and shipped them with the sticker therefore no longer allocating it as a demo upon being sold to TW.
     
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  3. bluetrain4

    bluetrain4 Legend

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    It was definitely a full-priced frame, not on sale. But, like I said, even though I didn't look at it too closely before hitting with it, from my very casual once-over, it didn't appear to be used. Even after playing for two hours with it last night, the only marks are the little ones to the headguard from scraping it on the court on low slices. But now, of course, I can't know whether some of these marks were there before I started hitting.

    Having the word "demo" on the frame doesn't matter to me at all. I just think I shouldn't have to pay new prices for a used racquet, even if it was only slightly used.

    So, I guess my only question to TW is whether it is possible to get a new frame that says demo, or does the "demo" marking, as a matter of course, mean that it was used at some point before it was sold.
     
    Last edited: Nov 6, 2009
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  4. meowmix

    meowmix Hall of Fame

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    ^Yes. I remember a while back when TW was selling off its stock of Dunlop Maxply McEnroes. All 4 3/8 were marked DEMO, and were sold at full price. There were other instances of this as well, when certain grip sizes ran out and TW sold the demoes in their stead (and the price did not change)
     
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  5. snoopy

    snoopy Professional

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    Assuming it's new, the racquet should be fine. In fact, some have even suggested that frames marked "demo" are superior to non-demo frames. The theory goes, maufactuerers have an incentive to make their demos as close to spec as possible bc they know many people will be testing the demos before deciding whether or not to buy.

    On the other hand, I might be upset if I bought a new frame marked "demo." If I wanted to resell the racquet I would have trouble convincing others that I was the sole owner of the frame. Everyone would assume it was used as it's marked, as a demo.
     
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  6. TW Staff

    TW Staff Administrator

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    Ok. That's not cool. We checked our stock and there are a couple of others with the extra sticker and demo underneath. That is an uncool move by Prince.

    As this racquet is being discontinued, it seems Prince is adding the sticker to hide the "intended for demo" stock and placing these in regular stock.

    Please note the performance of your racquet should be identical to one not marked demo. Also its one-year warranty is still honored.

    That being said, you now have a racquet with demo printed on it, and even though it hits the same, that's not cool.

    Please contact us via the link at the bottom of the page and we will get you back onto the cool side of things.

    Chris, TW
     
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  7. LafayetteHitter

    LafayetteHitter Hall of Fame

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    Wow nice move Chris. TW proves again why they are the absolute best.
     
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  8. meowmix

    meowmix Hall of Fame

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    Wow, TW has my admiration for that.
     
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  9. zapvor

    zapvor Legend

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    bad for prince
     
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  10. eagle

    eagle Hall of Fame

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    Chris, do you have any insight with Prince with respect to when they will stop making them?

    I want to know so I can plan ahead and budget for buying a few more of these sticks.

    r,
    eagle
     
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  11. Fearsome Forehand

    Fearsome Forehand Professional

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    Standard practice in any industry is if an item is marked demo/sample, it is not intended for resale.
    In the event a demo/sample item is sold with the manufacturer's permission, that fact it is a demo/sample
    should be disclosed to the buyer. Generally, such items are sold at a significant discount versus a regular
    new production item.

    This is akin to selling physician pharmaceutical samples as retail product.

    If Prince didn't advise TW that the rackets were demos, shame on Prince.
    Prince is well aware that doing so is a shady business practice.
    And TW should be a little more suspicious of labels in the future.

    The racket should be identical to the regular production frame.
    Demos/samples are often given out by manufacturers free to dealers as part of a
    normal marketing effort so customers can evaluate a product prior to purchase.

    A manufacturer would definitely frown on a dealer taking a demo, putting on a label
    to cover up the word demo and selling it without disclosing the item is a demo/sample.
    In this case, the manufacturer's position seems to have taken a convenient turn.
     
    Last edited: Nov 9, 2009
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  12. jorel

    jorel Hall of Fame

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    i guess times r tough for Prince... usually New demo racquets are sold at a slight discount...

    guess Prince wanted to save some money
     
    Last edited: Nov 9, 2009
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  13. eagle

    eagle Hall of Fame

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    That brings up an curious question then.

    Is there a price difference between demo and resale racquets as sold to TW by Prince?

    If so, I imagine TW will be making a call to Prince.

    r,
    eagle
     
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  14. goran_ace

    goran_ace Hall of Fame

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    Not a big deal. When I was teaching I used to order new 'demo' frames for personal use. Only difference is they they have the demo stamp on them and don't come with a case - but they were cheaper (for example, $15-20 lower than wholesale price on the same racket intended for retail).
     
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  15. goran_ace

    goran_ace Hall of Fame

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    Yeah I can't imagine TW's buyer is very happy with Prince about this.
     
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  16. jorel

    jorel Hall of Fame

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    personally i would prefer a demo racquet

    from my understanding... demos are from the first manufacturing batch

    and from my experience,...first batches always play a little better...

    in my head.. demos have always played nicer than the "stock" racquets... maybe all in my head.
     
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  17. ahile02

    ahile02 Rookie

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    Epic fail Prince.
     
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  18. 80'stennis

    80'stennis Rookie

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    I got some Diablo mid "demos" recently from TW and they are fine. In fact, I requested sticks closest to published spec, and ALL the ones they sent me were "demos". And all are very close in tolerance. This is one instance which supports what others have already said about demo runs. In contrast, I ordered a batch in the past and the tolerance ranged widely, mainly in swingweight. Concerning this, I talked with someone at TW who said that as production for this stick went on (I think the stick came out in 2004(?)) for some reason they got heavier and heavier. Comparing my 1st generation demos with some of the later generation ones seems to corroborate this observation. So not only was the quality control, stick-by-stick, relaxed after the demo run, but the model specs themselves have gone through a change. I believe I've read about the same phenomenon with e.g. the Yonex RDS 001 whose swingweight and balance also changed significantly from earlier production runs. In my case, I actually prefer the "lighter" demos as I can always add weight, but if a racquet's too heavy off the bat I can't do anything about that. Of course some people aren't sensitive to any of these things and they can play with anything.
     
    Last edited: Nov 10, 2009
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  19. fattsoo

    fattsoo Semi-Pro

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    Yeah man, that ain't cool
     
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