unreplied emails

Discussion in 'TW Questions/Comments' started by reflexace, May 9, 2008.

  1. reflexace

    reflexace New User

    Joined:
    May 21, 2004
    Messages:
    83
    hi tw people,

    i made an order for two parcels sometime last month and sent payment accordingly, as i have regularly done for the past many years.

    however, i have not received any confirmation of receipt from tw in more than 2 weeks. this has not happened before, but i have noticed that the response seems to be slower lately (used to get replies not later than 2 days in the past).

    the other possibility is that emails are now being filtered and are mistakenly missed, but that wouldn't explain why i have not received any confirmation email or my order by now.

    i hope this is just a one off incident, because tw customer service has been excellent for as long as i can remember and we wouldn't want that to change.

    thank you!
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,498
    Location:
    Tennis-Warehouse.com
    It sounds like your order was not received. You should have received a confirmation email just like you did in the past.

    Please give us a call at 800.883.6647 or 805.781.6464 so we can assist you with your order.

    Chris, TW
     
    #2
  3. reflexace

    reflexace New User

    Joined:
    May 21, 2004
    Messages:
    83
    sorry, i'm not in the united states, so don't think i could call.
    plus the orders were already processed - they have order numbers.

    i can send them to you, but don't know if that would help because tw have not responded to my emails anyway - which is the main problem.

    i can post the order numbers up here if that would help

    cheers
     
    #3
  4. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,498
    Location:
    Tennis-Warehouse.com
    #4

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