USPS and the California Triangle

Discussion in 'Odds & Ends' started by michael_1265, Nov 21, 2012.

  1. michael_1265

    michael_1265 Professional

    Joined:
    May 8, 2007
    Messages:
    960
    Location:
    Richmond, VA
    Okay, this is a rant. The USPS is quickly losing favor with me. Two items I sold last month have dropped off the face of the earth. I sold both of them on the big auction site. One was a really nice Wilson Ultra Graphite that I sold to someone in San Jose, CA who happens to also be a member on this board, and the other was a piece of photographic equipment worth about $60 and sent to Taipei, an unincorporated US territory, and which also passes through California before leaving CONUS (fyi, the USPS considers it domestic mail.) The photo equipment got scanned in Richmond, CA, and then dropped off the face of the Earth. The racquet had a more interesting journey (see below). The buyer said the USPS never tried to deliver it, so it must have been tried at the wrong address.

    I have had complaints in to the USPS for both items for quite a while. In fact, the racquet was still generating tracking info well after my complaint had been processed. How can you be tracking something via bar code and at the same time not be able to find it? I am beginning to suspect that they just don't give a rat's *** about my packages. The racquet also ended up in Florida for some reason.

    For the record, I only ship to the verified Paypal address, and I print the labels directly from the big auction site.

    What bothers me most is that the first transaction I have conducted with someone ends with them not getting their merchandise. I am okay taking the $$ hit (yes, I issued refunds), but I hate being associated with a deal that did not complete. That Wilson was a really nice racquet too, with one of the prettiest paint jobs I have ever seen.

    Bah. Humbug.




    Refused
    2012-11-09, 11:31:00, ORLANDO, FL 32825

    Undeliverable as Addressed
    2012-11-07, 10:39:00, ORLANDO, FL 32825

    Sorting Complete
    2012-11-07, 09:41:00, ORLANDO, FL 32828

    Depart USPS Sort Facility
    2012-11-07, 00:00:00, JACKSONVILLE, FL 32099

    Processed through USPS Sort Facility
    2012-11-06, 14:27:00, JACKSONVILLE, FL 32099

    Processed through USPS Sort Facility
    2012-11-03, 03:34:00, BELL GARDENS, CA 90201

    Notice Left
    2012-10-19, 18:41:00, SAN JOSE, CA 95125

    Forwarded
    2012-10-15, 19:23:00, SAN JOSE, CA

    Out for Delivery
    2012-10-15, 09:00:00, SAN JOSE, CA 95125

    Sorting Complete
    2012-10-15, 08:50:00, SAN JOSE, CA 95125

    Arrival at Post Office
    2012-10-15, 07:49:00, SAN JOSE, CA 95125

    Processed through USPS Sort Facility
    2012-10-15, 03:46:00, SAN JOSE, CA 95101

    Depart USPS Sort Facility
    2012-10-15, 00:00:00, RICHMOND, CA 94804

    Depart USPS Sort Facility
    2012-10-15, 00:00:00, SAN JOSE, CA 95101

    Processed through USPS Sort Facility
    2012-10-14, 06:50:00, RICHMOND, CA 94804

    Processed at USPS Origin Sort Facility
    2012-10-10, 01:46:00, GREENSBORO, NC 27495

    Depart USPS Sort Facility
    2012-10-10, 00:00:00, GREENSBORO, NC 27495

    Dispatched to Sort Facility
    2012-10-09, 16:49:00, HENRICO, VA 23231

    Acceptance
    2012-10-09, 11:19:00, HENRICO, VA 23231
     
    #1
  2. sureshs

    sureshs Bionic Poster

    Joined:
    Oct 1, 2005
    Messages:
    35,051
    A parcel meant for me never arrived. When we called the PO, we were told that the carrier had placed it outside the front door and rang the bell. No such thing happened. We waited, and called again, and were hung up on by a rude "manager." I filled out an online complaint form, and was promised a response in a few days. I never heard from them again.

    We told the company which sent us the parcel what happened, and they agreed to send a second one for free. We received that one. Then all of a sudden one day, a guy knocks and hands us a parcel. He said he had come to clean up his unit after his father decided to move, and found our parcel sitting outside his door. The carrier had delivered it to the wrong unit.

    We then returned the duplicate item to the company.

    What bothers me is that the USPS complaint process had no effect.
     
    #2
  3. El Diablo

    El Diablo Hall of Fame

    Joined:
    Feb 19, 2004
    Messages:
    3,561
    Available data suggest USPS and UPS have similar loss rates (UPS perhaps a bit better), with FedEx having the lowest loss rate of the three.
     
    #3
  4. LeeD

    LeeD Bionic Poster

    Joined:
    Dec 28, 2008
    Messages:
    36,361
    Location:
    East side of San Francisco Bay
    Our stuff goes thru the RichmondStation, both UPS and USPS.
    We've had stuff lost from both. Usually an honest misplacement, with tracking ineffective because whoever moved the packaged didn't record with the tracker system.
    In the end, the issues were resolved with questions from both sides.
    OTOH, my racket ordered last Wed 4PM arrived on Friday9AM, free 2nd day shipping from UPS.
     
    #4

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