I just wonder, am I the only person who thinks this company's customer service blows? About 9 out of 10 e mails I sent them went unanswered, not to mention no one ever answers the phone. All I've been trying to do is get a replacement pallet.... for months now. Is this typical of racquet manufacturers or is this "company" really a dude making racquets in his mom's basement? I think I am done with them, for what they charge for their "custom" frames I honestly expect better communication.