Vantage customer service

Discussion in 'Odds & Ends' started by Slava, Aug 25, 2007.

  1. Slava

    Slava New User

    Joined:
    Feb 22, 2004
    Messages:
    57
    I just wonder, am I the only person who thinks this company's customer service blows? About 9 out of 10 e mails I sent them went unanswered, not to mention no one ever answers the phone. All I've been trying to do is get a replacement pallet.... for months now. Is this typical of racquet manufacturers or is this "company" really a dude making racquets in his mom's basement? I think I am done with them, for what they charge for their "custom" frames I honestly expect better communication.
     
    #1
  2. feyya

    feyya Banned

    Joined:
    Jun 23, 2007
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    Location:
    on the tennis courts
    his moms basement....lol
     
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  3. Duzza

    Duzza Legend

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    Nov 1, 2005
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    Location:
    Melbourne, VIC, Australia
    I can agree that they are extremely slow to return emails, but calling was not a problem for me. What times(UK) are you calling?
     
    #3
  4. Slava

    Slava New User

    Joined:
    Feb 22, 2004
    Messages:
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    I was calling them during business hours for sure. Paul did get back to me after reading the post. I like the racquets a lot, actually. It's just when your e mail chronically do not get returned it can be frustrating.
     
    #4
  5. Jonnyf

    Jonnyf Legend

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    Feb 28, 2005
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    Location:
    Scotland ;-)
    I think that Paul was away for a few weeks recently.
     
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