Volkl c10 pro

Discussion in 'TW Questions/Comments' started by Shaochieh, Nov 25, 2012.

  1. Shaochieh

    Shaochieh Rookie

    Joined:
    Oct 6, 2010
    Messages:
    319
    why TW will not honor their own web advertisement for the 55 percent discount on the racket when I called today. The sells lady misinformed me that was for older c10 pro clearly not true.
     
    Last edited: Nov 25, 2012
    #1
  2. SteveI

    SteveI Legend

    Joined:
    Feb 19, 2004
    Messages:
    5,353
    The great deal on the C10 was for the 2012 version. They also sold out the 2010 version for an outstanding price in the last few weeks.

    It was clear from the web site that it was the newest version. In general TW bends over backwards to make their customers happy. Very much not the norm these days. Their sales and customer service is outstanding in my book. I would be the 1st one (anyone that knows me would verify this) to rip into a company if I was unhappy. Just give them a buzz and ask for a manager if you have an issue, state your case and hope for the best. Posting here is a very slow way to get an answer. Good luck!!
     
    #2
  3. Shaochieh

    Shaochieh Rookie

    Joined:
    Oct 6, 2010
    Messages:
    319
    I agree with you but in this case I try to ask them but they only offer 20 dollars per racket. it is unfortunate customer service could ruining a good reputation of TW.
     
    #3
  4. Ronaldo

    Ronaldo G.O.A.T.

    Joined:
    Feb 18, 2004
    Messages:
    14,209
    Wait till Cyber Monday, eh?
     
    #4
  5. Shaochieh

    Shaochieh Rookie

    Joined:
    Oct 6, 2010
    Messages:
    319
    No luck. ;-( Saved my some money for not putting things on sale. ;-)
     
    #5

Share This Page