Warranty limitations in Canada (shoes)

Discussion in 'Shoes and Apparel' started by dshack, Apr 10, 2013.

  1. dshack

    dshack New User

    Joined:
    Apr 9, 2013
    Messages:
    14
    Hello all,
    It's time for new shoes. Been using the barricade7s which are great, albeit the occasional jammed big toe. I've been looking at trying the CB4.3 or the Wilson Rush Pro, but unfortunately there is no 6month warranty for these products up in Canada.
    My question is, if I get one of these pairs through tennis-warehouse, would I be able to use the warranty for the CB4.3 or Wilson Rush Pro? I toe drag quite a bit and was advised to stay with the barricade7s.
    I do really enjoy the barricade7s but I find a lot of their kits are pretty boring for colors, as well as wanting to try some other shoes.
    Also the prices are much better on TW than locally. Barricade7s go for 160-170, same for CB4.3.


    Any and all suggestions would be great, thanks!
     
    #1
  2. Sander001

    Sander001 Hall of Fame

    Joined:
    Jul 6, 2012
    Messages:
    2,386
    Location:
    In the place where there is no darkness.
    Yeah my next pair of shoes will be New Balance. They do honour the guarantee in Canada.
     
    #2
  3. dshack

    dshack New User

    Joined:
    Apr 9, 2013
    Messages:
    14
    You're right, there are a few other companies that honor the warranty, but not for Nike or Wilson. I'll take a look at some of the NB shoes.

    It's unfortunate we get 40 bucks added to the cost of shoes, when our currency exchange is pretty much on par. Not to mention the reduced amount of products with warranty.

    There is no loophole by ordering from the states?
     
    #3
  4. 1st Seed

    1st Seed Semi-Pro

    Joined:
    Dec 27, 2008
    Messages:
    759
    Location:
    Toronto
    Nike will send you a new pair but you will be limited to the Canadian colorways.
    Ive had zero problems with Nike here in the Tdot.At least 5 pairs on warranty always replaced(with card&recipt)
    Just be sure to have your warranty card and call them prior to mailing for a code for the voucher.Adidas as well great C/S
    Babolat different story.Horrible
     
    #4
  5. dshack

    dshack New User

    Joined:
    Apr 9, 2013
    Messages:
    14
    For Nike shoes, did you have to order them from the states in order to get the warranty card included?
     
    #5
  6. 1st Seed

    1st Seed Semi-Pro

    Joined:
    Dec 27, 2008
    Messages:
    759
    Location:
    Toronto
    Correct order from tw for a warranty card.Plus there the best:)
     
    #6
  7. dshack

    dshack New User

    Joined:
    Apr 9, 2013
    Messages:
    14
    Awesome, thanks a lot for the replies and clearing it up!
     
    #7
  8. neverstopplaying

    neverstopplaying Professional

    Joined:
    Nov 30, 2006
    Messages:
    1,185
    Location:
    Montreal
    Asics also offers the same warranty on sales from cdn retailers.
     
    #8
  9. dshack

    dshack New User

    Joined:
    Apr 9, 2013
    Messages:
    14
    Ok so the time has come to mail them in. I haven't called Nike yet, but am I to send them afterwards to the US? Will I need a return US address in order for them to honor the warranty, or is it fine for them to ship it to Canada?

    I've looked at all the details on the nike website. Just was curious as to the steps you took.
     
    #9
  10. 1st Seed

    1st Seed Semi-Pro

    Joined:
    Dec 27, 2008
    Messages:
    759
    Location:
    Toronto
    call nike canada,In Scarborough Ont,Brimley road.
    they'll have you ship them back to them.Once you call, a rep will give you all the necessary steps needed to get a replacement pair.Could take upwards of 6-8 weeks.
    good luck.
     
    #10
  11. dshack

    dshack New User

    Joined:
    Apr 9, 2013
    Messages:
    14
    Yeah that's precisely correct.

    Be wary, the guy tried to file it under 'defective shoe' and I had to continually remind him I was going for a warranty claim. He had to speak with his manager and then came back with a claim number. It's obviously not something that all the staff will know since Canada does not directly do the warranty.

    Anywho my shoes are on route. Could take a looong time though. Heh I don't know if I can wait 8 weeks! I may just get a fresh pair and grind them.

    BTW I've got pics of the wear on my shoes in the other thread. They should be a pass for sure with the foam on the sole and toe completely worn down to the sock.
     
    #11
  12. Fintft

    Fintft Hall of Fame

    Joined:
    Sep 28, 2007
    Messages:
    2,702
    If you live close to the border (I'm in Ottawa, so 80 klicks away) ship them to an UPS store (like Ogdensburg that will hold onto them, usually for $5 + the shipping itself is free, no brookerage fees, etc).
    Then you can send them back (free again via UPS from US, or paid by you from Canada) to TW.

    You get much better services from stores such as TW, then from Nike or Addidas. Having said all of that Addidas Canada had replaced my shoes in the past.
     
    #12

Share This Page