OK I realize this may be a bit picky...... I was setting up our new Prince Neos 1000 yesterday. Everything is going well. Very solid construction. It went togther so quickly I thought to myself hmm I've got time to string a racquet. So I get out the tension calibrator and whoa, we're 10lbs high. I read the directions and you need a @#$&*!! allen wrench to adjust the tension release. Does Prince think to supply one of the correct size Nooo!, so its off to Kmart to get a set of wrenches. While I did end up getting the tension adjusted and I did get the racquet finished I ended up missing dinner:sad: . For what we paid for the machine you would think Prince could throw in the $.25 allen wrench of the correct size!