Would you have made a huge deal about this?

Discussion in 'Strings' started by Babolatbarry, Oct 10, 2012.

  1. Muppet

    Muppet Hall of Fame

    Joined:
    Nov 13, 2011
    Messages:
    2,812
    Location:
    Boston
    I think I would have asked them if I could try it first before just returning it. Then if I didn't like it I'd return it for a re-do with NXT. But then, the NXT Control was probably tensioned too high anyway.
     
    #51
  2. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    hahahha thats true. its not mayo! you guys know your strings much more than me.
     
    #52
  3. Chotobaka

    Chotobaka Hall of Fame

    Joined:
    May 19, 2012
    Messages:
    2,481
    After reading this soap opera I think it comes down to whether the OP values and wants to maintain a relationship with his/her stringer. Yes, there was an oversight in using the wrong version of NXT -- and there is a substantive difference in different versions of NXT. But it is not the most egregious mistake that could have been made. Going back and insisting the stringer cut out a brand new string job is fair, just and equitable in absolute terms. However, if an ongoing relationship with that stringer is desired, there are better ways to handle the situation. If you do not give a **** about your relationship with the stringer, I guess the response was fine.
     
    #53
  4. southend

    southend Rookie

    Joined:
    Jan 30, 2006
    Messages:
    155
    So, may I ask what she charges for stringing one racquet with NXT Control or your string of choice??
     
    #54
  5. Babolatbarry

    Babolatbarry Guest

    It's included with the string, whatever the string costs is whatever it costs to get it strung.
    So if the string is 16.95 then I just gotta buy the string and the stringing is free
     
    Last edited by a moderator: Oct 15, 2012
    #55
  6. ductrung3993

    ductrung3993 Hall of Fame

    Joined:
    Jun 18, 2010
    Messages:
    2,318
    Location:
    San Francisco, 94118
    Stop reading right there :p
     
    #56
  7. southend

    southend Rookie

    Joined:
    Jan 30, 2006
    Messages:
    155
    Your lack of precision in answering the question is possibly part of your problem -- a lack of communication with the stringer?? If you paid $16.95 including the cost of stringing, that would be a hell of a deal. TW sells the string only for $16.95. If you don't even know what you pay for NXT, strung, you probably didn't give proper instructions or clarity in your request for NXT to be strung in your racquet. I'm not looking for a fight, but just my two cents.
     
    #57
  8. Babolatbarry

    Babolatbarry Guest

    Yeah I admit it was pretty much like bring the racquets in, tell her the string, tell her the tension, walk out. Lack of communication I definitely agree
     
    #58
  9. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    And you called me quite frankly a jerk for being suspicious? You just stated that you get your racquets strung for free, no labor cost whatsoever. And then, you seriously complained that she gave you a near $20 string for free but yet you wanted a different, cheaper string instead? Is this someone you know as in a friend, or someone at a shop/club? If the former, then yes, you screwed your friend over having just done you a huge favor, and if the latter, there is something extremely fishy. Please, correct me where I'm wrong, or I'm about to chalk this up to typical Babolatbarry half-truth garbage.
     
    #59
  10. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    so i am curious how much did it cost for the job with nxt control
     
    #60
  11. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    thats not the way one should deal with things........
     
    #61
  12. Babolatbarry

    Babolatbarry Guest

    No, not a friend. A person who's job is to string racquets. I don't know this person at all. Bottom line, I told you the truth. You can believe it, or not I dont really care! I posted this just wondering what others would do in the situation. I didn't ask to be bashed or b*tched at.
    and zapvor - it was $22 If I do remember. There was a couple bucks difference between the NXT 16 but I let them keep the money because they had to redo the string job.
     
    #62
  13. COPEY

    COPEY Hall of Fame

    Joined:
    Nov 7, 2008
    Messages:
    1,543
    Not quite, unless she's stringing for free. If I had to guess, I'd say the price for installing NXT in a racquet is anywhere from $32 - $37.

    At the local shops here to get a racquet done with Prince Syn Gut W/D the charge is $25. If you ask what the labor charge is, they tell you it's included with the price of the string. Course, if you price a set of PSG/D, you find that it's $4.75, so it's obvious the labor is $20. Nothing wrong with that, of course, but to say that the labor is included in the price of the string isn't quite accurate...that is, if she's actually stringing for free.
     
    #63
  14. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    22 is cheap!!!!!!! where is this i am going to this shop haha
     
    #64
  15. Babolatbarry

    Babolatbarry Guest

    It was in a place in Florida, in the Venice area I think
     
    #65
  16. Larrysümmers

    Larrysümmers Hall of Fame

    Joined:
    Jun 29, 2009
    Messages:
    3,995
    Location:
    1313 Mockingbird Lane.
    i hear ya. control feels a little plasticy-ish. and i had better feel with the reg nxt. seems like everyone acted appropriately. they fixed their mistake and you're happy.
     
    #66
  17. COPEY

    COPEY Hall of Fame

    Joined:
    Nov 7, 2008
    Messages:
    1,543
    He's talking in terms of a business relationship.

    If it was $22, then that means the place where you take your racquets charge about $5 for labor. At that price if they do good work, you'll want to stay on their good side. Hard to believe it was that cheap, but hey, great deal if it was.
     
    #67
  18. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    yea 22 for nxt anything is cheap. i would definitely be nice to them they arent even getting paid much!
     
    #68
  19. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    Given his history of only lying about what he posts while claiming it's the truth, can I be excused for not believing that this is entirely true? I purposely undercut my string prices so that I get more clientele and make very littler per customer, but make it up in volume. In other words: the incentive to have me string is because if you come to me, you even get the string for less than what you can buy it for. I cannot recall the name of the economic principle at the moment, but after hearing about it in class years ago, I decided to implement it and it's allowed me to pay off 2 stringing machines now. That means that for a hybrid of Black Widow and Thunderblast, I charge 21 bucks. A full bed of PSGD is 14. These are labor included prices. My principle rounds literally to the lowest dollar per set, and up to the highest dollar per half self (say a string is 9.95, I'll charge 9/set, 5/half set). I lose money on the string, but make just enough on the labor that it works out in volume as I said. I can do this because I have no overhead since I'm private, and my audio designs are my primary income with stringing being secondary fun. Unless they are giving you free labor as in it's a friend, it is impossible to make any money at a shop stringing a $17 string for $22 total. You would never be able to break even. Ever.
     
    Last edited: Oct 15, 2012
    #69
  20. Babolatbarry

    Babolatbarry Guest

    Well then I don't know. I'm not lying though, maybe they charge more for other things and less for strings
     
    #70
  21. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    Again, how do you not remember where you most recently got your racquet strung? I'm done with this thread, unless you have some miracle pro shop, then you're just not telling the entire truth again.
     
    #71
  22. COPEY

    COPEY Hall of Fame

    Joined:
    Nov 7, 2008
    Messages:
    1,543
    Hehe I hear ya, PV, but I have no history with this gentleman, so I merely responded to what he wrote, nothing more.

    I found it interesting, however, that a shop would string NXT that cheap when I'd charge $27 to do it, and that's dirt cheap. Anyway, if his claim is true, and they do good work, it's a heck of a deal.
     
    #72
  23. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    Yep, on my inventory, Wilson NXT 16 is $26/frame w/ labor.
     
    #73
  24. fortun8son

    fortun8son Hall of Fame

    Joined:
    Apr 27, 2011
    Messages:
    3,144
    Location:
    The Desert
    That doesn't sound right. Certainly not for a shop.
    For example Sport Chalet charges $16.99 for PSGD, $31.99 for NXT, and $12 if you bring your own string, which is quite reasonable.
    ...and you live in NC and got your racquet strung in FL?
    Where, exactly, is this shop?
    I'm sure there will be plenty flocking to that place at those prices.
     
    #74
  25. COPEY

    COPEY Hall of Fame

    Joined:
    Nov 7, 2008
    Messages:
    1,543
    That's kind of strange, too. Unless I'm missing something, the labor rate for PSGD is about $12, but $15 for NXT?
     
    #75
  26. Babolatbarry

    Babolatbarry Guest

    My dad lives down there, I was visiting for the weekend, missed a friday to go see him. The shop is in Tampa* not Venice, I apologize. My sister lives in Tampa and my dad in Venice, relatively close to eachother. It's called Advantage Yours Tennis.
     
    #76
  27. fortun8son

    fortun8son Hall of Fame

    Joined:
    Apr 27, 2011
    Messages:
    3,144
    Location:
    The Desert
    Yeah, their markups are a bit odd. Only $26.99 for NXT Control.
    I just price shopped there tonite because I ran out of lead tape.
    Some of their prices are high, others are pretty good.
     
    #77
  28. southend

    southend Rookie

    Joined:
    Jan 30, 2006
    Messages:
    155
    My profile says "Rookie". I don't believe I ever designated the title.
    The OP is a "semi-pro" that thinks he paid $22 for NXT?? I'm out.
     
    #78
  29. Babolatbarry

    Babolatbarry Guest

    It's because I've posted more.
     
    #79
  30. ricki

    ricki Professional

    Joined:
    Mar 8, 2011
    Messages:
    1,198
    Location:
    Czech Rep.
    *grabbing popcorn* :)
     
    #80
  31. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    I shall save them their graces, but I know of a pro shop in my home town which literally charges $5 extra for polyester. It doesn't matter if it's your string or theirs, if you want poly, you pay the "poly charge". Keep in mind this pro shop has been in business far longer than I've been alive even.
     
    #81
  32. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    I just looked at the website for that pro shop, and they charge $18 for their cheapest syn gut. That, is frankly a fantastic deal for a shop because it means they're likely charging only $12 labor tops. They've also got all MRTs stringing and a Sensor. Going from $18 for syn gut to $22 for NXT.......
     
    Last edited: Oct 16, 2012
    #82
  33. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    wow that is awesome. competition is tough there!
     
    #83
  34. gutgirl

    gutgirl New User

    Joined:
    Oct 18, 2012
    Messages:
    1
    Location:
    Florida
    Hi Everyone,
    Looks like my store is getting some buzz over here at TW!

    Blogs are fun and can be informative, but can also be misleading or confusing when you only get to hear one side of the story. So, in the interest of "fair play" I'd like a chance to "defend" my store in this situation. The gentleman's story has quite a few inconstancies, which need addressing. First and foremost, we would NEVER substitute a string for a customer without express permission! When our players come in for restringing, we attach a detailed repair tag to their racquet and discuss (often at length) their stringing options. We note the string, gauge, tension and any other repairs, along with the player's name and phone (so we can contact them with any unforeseeable issues that may arise). If this person would like to give me his name and the general date he was in the store, I would happily look in my computer records and discuss the particulars of his stringing. (And to be exact, we are not in Tampa, we are in Clearwater, which is not close to Venice-are you sure you were in MY store?)

    So, having said all that, if we still somehow managed to string his racquet with the wrong string we would restring it (on the spot) for no charge. Again, the problem with his story, is that we do not carry NXT Control (never have). We do carry Sensation, NXT and Sensation Control (entirely different make-up's). We DO have quite a competitive area in regards to pricing, but we string NXT for $31.99 and basic Sensation and Sensation Control for $26.99 (sorry to disappoint-but I WOULD be out of business if I only charged $21.99 for NXT. We charge $15 labor for ALL strings). We will restring while you wait or same day, though-and yes we have some "girl" stringers, but we're nice, funny and cute, not to mention great stringers, so we're worth it. (this IS a JOKE everyone)

    As for the "uptight" comment, all I can say is that we take our stringing very seriously, and our reputation is vital to us. For the past 26 years we have strived to exceed our client's expectations on a daily basis. I can only assume we were confused by the perceived mistake. I'm happy that we restrung his racquet at no charge, as that is our policy whenever a customer is unhappy for any plausible reason.

    I tend to look on the positive side of things, so I will use this as a learning experience, and strive for even better communication with my customers in the future. Thanks to TW for allowing us this "forum" to exchange information. To all you players out there.....remember to support your stringers and local tennis stores......we are here to help you play your best tennis! And if you are ever in Clearwater Florida, come on by and say "hi"!
     
    #84
  35. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    And there, my friends, we have it. May I now forever be excused for not believing a SINGLE WORD that kid says in the future?
     
    #85
  36. Chotobaka

    Chotobaka Hall of Fame

    Joined:
    May 19, 2012
    Messages:
    2,481
    Very professional response. It appears that this clown has been busted yet again and that his veracity is non-existant. And, why create this thread in the first place -- unless one is a drama queen?
     
    #86
  37. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    You know that you've really done it when you try to smear a shop on the internet by name, and the shop owner creates an account JUST to set the record straight. That is extreme professionalism and shows that someone takes quite a bit of pride in their reputation. Lucikly for the ladies at Advantage Yours, not really anyone believes a word that you say. Nonetheless, I applaud them for coming on here, finding this thread (somehow, unless someone told them about it), and then telling what the truth is. The simple fact that they do not even stock the string you claim to have gotten is enough in itself.
     
    #87
  38. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    wow.......interesting. who told the shop????
     
    #88
  39. rafafan20

    rafafan20 Professional

    Joined:
    Jan 28, 2012
    Messages:
    964
    Location:
    USA
    This is all sort of silly
     
    #89
  40. db10s

    db10s Hall of Fame

    Joined:
    May 14, 2012
    Messages:
    1,973
    Location:
    S. FL/Maine
    Not sure.... We shall investigate.
     
    #90
  41. fortun8son

    fortun8son Hall of Fame

    Joined:
    Apr 27, 2011
    Messages:
    3,144
    Location:
    The Desert
    Well, well. Busted, indeed.
    I hardly expected that.
    Nice post gutgirl.
     
    #91
  42. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    There's obviously lots of floridians on here, maybe someone gets their sticks strung there? There is no way she would randomly decide to check the tennis warehouse message board, go to the string section and just happen to find this thread haha
     
    #92
  43. JoelDali

    JoelDali G.O.A.T.

    Joined:
    Mar 30, 2009
    Messages:
    10,573
    Gutgirl + Fedace = Epic Love Story

    :)
     
    #93
  44. rdis10093

    rdis10093 Hall of Fame

    Joined:
    Feb 28, 2011
    Messages:
    3,879
    Location:
    states
    florida has such a tight tennis scene

    dont mess with local shops
     
    #94
  45. Torres

    Torres Banned

    Joined:
    Jan 1, 2011
    Messages:
    4,766
    You never learn......

    That Babolatbarry kid is bit of a known compulsive liar on these boards in terms of making up attention seeking stories. Good post and good of you to take the time to respond. Exactly what you'd expect from a sensible, pleasant, reputable stringer/shop owner.
     
    Last edited: Oct 19, 2012
    #95
  46. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    exactly. thats kinda what struck me. someone told somoene told someone....
     
    #96
  47. pvaudio

    pvaudio Legend

    Joined:
    Jul 13, 2009
    Messages:
    7,543
    I am curious to see if babolatbarry ever shows his face again after that amount of humiliation :lol:
     
    #97
  48. zapvor

    zapvor Legend

    Joined:
    Jul 27, 2006
    Messages:
    9,127
    Location:
    tennis courts
    lol this whole thing is pretty funny.
     
    #98
  49. djNEiGht

    djNEiGht Professional

    Joined:
    Oct 4, 2010
    Messages:
    1,200
    Location:
    Eagle Rock, Los Angeles, CA
    I'm out of popcorn. Should I get a refill?
     
    #99
  50. fortun8son

    fortun8son Hall of Fame

    Joined:
    Apr 27, 2011
    Messages:
    3,144
    Location:
    The Desert
    Maybe some nachos.
    Let's see if the OP tries to wriggle out of this one.
    "Oh, it wasn't that store. I forget the name, now"
    " It was Sensation Control, not NXT Control"
    "The check is in the mail" :)

    So much for those of us who thought it was a legit question.
    pvaudio called it way back in post#4
     
    Last edited: Oct 21, 2012

Share This Page