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-   -   Eagnas Machine Owners (http://tt.tennis-warehouse.com/showthread.php?t=109611)

LttlElvis 12-18-2006 07:08 AM

Eagnas Machine Owners
 
OK. It is well known on these boards that Eagnas has poor customer service. It seems also that most satisfied customers are happy and really not that vocal about it. There are certain models that seem to do well. (The Flex 940 seems to be very popular and is very inexpensive for what you get). There are other models that seem to give people a lot of problems. It seems like a lot of problems are with their dropweights or their inexpensive electronic machines. Out of curiosity, would you name your model number and tell if you have had a good or bad experience with the machine itself. No need to talk about the customer service experience, because we all know. Just keep it simple.

Mine for example:

Eagnas Hawk 800: good (6 yrs)

Dunlop300 12-18-2006 07:52 AM

Flex 940 GOOD
added Wise Tension Head - awesome

barry 12-18-2006 08:03 AM

Eagnas Star Y12-3 - Good (8 years use)
Eagnas Flash 925 - Good (6 months use)

CS experience - 3 times in 8 1/2 years, no issues.

DADYO 12-18-2006 10:08 AM

EAGNAS PLUS 8000: Good (with a few minor problems)

rod_b 12-18-2006 11:54 AM

Flex 940 - Good (no problems)

fastdunn 12-18-2006 01:05 PM

Eagnas Hawk 26: OK (3 years, sold it last year)

floating clamp failed within 1 year. failed to get it replaced under warranty.

JetFlyr 12-18-2006 01:15 PM

Eagnas Flex 940 (March, 2006, 40+ frames) -- Good experience
Added WISE tension head (same month) -- Great combination!

martymule 12-18-2006 02:46 PM

ESG-700 - 9 years. I'm really happy with my machine.

I'm certainly not saying that an Eagnas is for eveyone - but I am glad that I decided to go with them.

WhiteSox05CA 12-18-2006 06:52 PM

So what's all the bashing about Eagnas for? How about the Flex 740?

rod_b 12-19-2006 05:45 AM

Quote:

Originally Posted by WhiteSox05CA (Post 1123181)
So what's all the bashing about Eagnas for? How about the Flex 740?

People with a negative experience will always voice their opinions more than others who have a positive experience. I will agree, though, that Eagnas' customer service is sorely lacking. This could be because their US operation is basically a warehouse full of warehouse workers who probably have no technical or working knowledge of the product. I'm ok with that. Others aren't.

Ben42 12-19-2006 06:57 AM

I had a Flex 740. It was terrible. I tried to get Eagnas to fix it and they wouldn't.

(the condensed version.)

joe 12-19-2006 12:07 PM

Flex 940. Great, no problems.

rqtguy 12-19-2006 12:17 PM

Flex 940 - Good (no problems)
 
Can't really beat it for the price. BTW, been to their warehouse, it is a mess. On a good day you might have two people actually there to do the required work.

BstonBruin 12-19-2006 12:37 PM

Flex 840 (the tabletop version of the 940) no problems whatsoever. one year

WhiteSox05CA 12-19-2006 01:09 PM

Quote:

Originally Posted by Ben42 (Post 1123843)
I had a Flex 740. It was terrible. I tried to get Eagnas to fix it and they wouldn't.

(the condensed version.)

What was wrong with the Flex 740?? Would you recomend anything else similar?

barry 12-19-2006 01:16 PM

Removed, this thread is for Eagnas Machine Owners

WhiteSox05CA 12-19-2006 01:24 PM

Quote:

Originally Posted by barry (Post 1124396)
Have you looked at this one?

http://www.eagnas.com/chaln1.html#pioneerdc
http://www.eagnas.com/com710.html#pioneerdc

Both have the better clamps. Personally I like the linear gripper better than the rotational one, so only 2 machines I would consider is the Alpha and two Eagnas above.

You might look in the for sale section on the TW site. I have used the 710, it is decent, the Challenger I
looks better made, but have not used one.

I looked at both of those, but the Flex 740 was only $220 and looked pretty much the same.

Doesn't the Flex 740 have a linear gripper? That's what I'd want.

barry 12-19-2006 01:32 PM

Removed, this thread is for Eagnas Machine Owners

WhiteSox05CA 12-19-2006 07:23 PM

Quote:

Originally Posted by barry (Post 1124424)
Yes they both have a linear gripper with a clutch, which is a plus. The gripper head has 3 parts inside and is extremely simple. About the only thing which can go wrong is the spring inside, they usually break about every 400 rackets and cost $14. Very easy to replace.

It is the same as the 710, but has cone lock clamps. My first Eagnas machine had spring-assisted clamps. My latest one has cone lock, both work well, but if you are stinging 10 or more rackets a week, the spring assisted are easier and faster to use. Both will do the job.

Did you see the feedback at Eagnas on the 740? They must sell a lot of 740's!

http://www.eagnas.com/maxcmt/cfl740.html

That's promising, but I don't know if they are for real or fake, and what's preventing Eagnas from only posting their good reviews?

Are these machines accurate in tensioning? What I'm looking for is ease of stringing, accurate tension, and fast restringing.

If I do decide to buy this machine, would I have to order it directly from Eagnas? There aren't any other retailers?

antonio 12-20-2006 05:36 PM

Eagnas machines
 
I am a recent purchaser of an Eagnas Challenger 1 drop weight machine. I have to say that I have had nothing but positive experiences with the Eagnas/Maxline co. The Challenger 1 is a very "beefy" machine. It is, I believe, a very good value for the money. It has "spring assisted" swivel clamps and a very sturdy base. The linear gripper works very well. My dealings with Maxline have been all through e-mail and they have been very good about responding and mailing things out in a timely fashion. I have read all the negative reports about this company. I did a lot of research before I chose this particular machine. I am brand new to stringing and am thoroughly satisfied with this drop weight machine. I would highly reccommend it to anyone who is going to be stringing for themselves and wants to begin experimenting with "hybrid" stringing.

Good luck!

Antonio


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