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-   -   TW Euro Racquet Demos ready yet? (http://tt.tennis-warehouse.com/showthread.php?t=245054)

Steve F. 02-11-2009 01:57 PM

TW Euro Racquet Demos ready yet?
 
Hi guys -

When will you have demo sticks available for shipment within France (and the EU)?

Thanks -

ps - this has been asked before, hoping you guys have a date at this point.

TW Staff 02-11-2009 09:05 PM

Sorry, I cannot give an ETA for the demo program yet but it is in the works.

Chris, TW

Lotto 02-18-2009 01:13 PM

Can't wait for this aswelll. I've been itching to demo the K Six One Tour 90. None of the shops have it in Ireland :( and didn't want to buy it from the US incase I didn't like it or played badly with it, you know?

I am mentally tough! 03-02-2009 10:26 PM

I am also eagerly awaiting the demo program for TW Europe! Don't mean to bother, but would you be able to give some very rough estimation as to when it will be available?

Thanks TW, TW Europe is looking great!

ericsson 03-04-2009 01:33 AM

Quote:

Originally Posted by TW Staff (Post 3123022)
Sorry, I cannot give an ETA for the demo program yet but it is in the works.

Chris, TW

It would be cool if the demo program comes soon, it's perfect to test now just before the season starts here in Europe.
Chris, any idea when TW will have all rackets in stock? many models are missing like Donnay PO,Kneissl etc...

TW Staff 03-06-2009 03:44 PM

Current target for the demo program is July.

Chris, TW

crism54 03-28-2009 12:16 PM

demo program is for all eu country?

ericsson 06-30-2009 10:58 PM

Quote:

Originally Posted by TW Staff (Post 3187535)
Current target for the demo program is July.

Chris, TW

Chris, it's july! :)
what's the status?

Thx

TW Staff 07-07-2009 04:34 PM

Let me check into this. Sorry for the late reply.

Chris, TW

KuanMaster 07-08-2009 07:53 AM

any news?....

TW Staff 07-09-2009 08:51 AM

TWE is now able to offer its demo program. However, demos can only be ordered over the phone at this time.

Please give them a call to order your demos.

Chris, TW

Steve F. 07-09-2009 09:21 AM

Thanks Chris!

ericsson 08-25-2009 11:09 AM

Chris, it's almost september, can we have an update how things are? (i'm talking about the full demo program, not by phone)

Steve F. 08-25-2009 11:28 AM

Quote:

Originally Posted by ericsson (Post 3850506)
Chris, it's almost september, can we have an update how things are? (i'm talking about the full demo program, not by phone)

Yes, just chiming into second ericsson's request.



btw, even by phone, though it's working, it is still buggy. System went down today so I had to phone back -- and...

... no Yonex demos at all. :shock: Just, not included in the demo program. :confused:

TW Staff 08-27-2009 02:09 PM

The goal is to have it online by Oct 1.

Chris, TW

ericsson 08-27-2009 10:49 PM

Quote:

Originally Posted by TW Staff (Post 3857886)
The goal is to have it online by Oct 1.

Chris, TW

Well that's good to know, keep us updated.

Steve F. 08-29-2009 12:29 AM

TWE Customer Service training needed
 
I'd also add that a little customer service training is in order.

I ordered 2 demos and some grips on Monday by phone, after making sure the racquets were available with the phone rep. The entire week passed with no delivery. France is small with an efficient post office, delivery is usually overnight or 2 days at most. Today, Saturday, I called in to discover that the package was only shipped yesterday - most likely because one of the racquets I'd ordered was not in stock. The reason isn't clear.

Aside from being a bit disorganized...

It is discouraging that no one at TWE had the courtesy to inform me that there would be a delay unless I altered my order, even though TWE has my phone number and email and had all week to do it. And still no Yonex frames. ;)

martywebster 09-08-2009 11:27 AM

No yonex frames. What. I really want to try the RDIS 100 but it seems impossible to demo it. Nobody stocks them at the momment

ac3111 09-10-2009 05:35 PM

Demo period is 10 days. If one wants to buy the racket, he sends the demo racket back and TW sends a brand new one after they receive payment for the rest of the value of the racket.
Nice feature...

martywebster 09-11-2009 08:31 AM

I called them the other day and they said that they had Yonex frames to demo. They also said that it would cost 5euros each way for postage. You have to give them your credit card details and they take a 50 euro deposit from ure card too


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