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-   -   TRN.com deos not work anymore (http://tt.tennis-warehouse.com/showthread.php?t=407322)

ninaz 12-27-2011 09:28 PM

TRN.com deos not work anymore
 
TRN.com deos not work anymore.

chalkflewup 12-28-2011 03:55 AM

Quote:

Originally Posted by ninaz (Post 6194425)
TRN.com deos not work anymore.

Ya mean tennisrecruiting.net?

jbw 12-28-2011 03:57 AM

TRN Downtime
 
Apologies for the downtime at the TRN website - We are experiencing some problems with hardware controllers in our facility. We are working as fast as we can to resolve this issue - thanks for your patience!

dallasoliver 12-28-2011 07:18 AM

Still working things at TRN - As Julie mentioned in her post above, we have a controller card that has failed. We are working with vendors to get a replacement card as quickly as possible.

I'll post something when we are back up.

Best,
Dallas

Frankenstine 12-28-2011 07:22 AM

Quote:

Originally Posted by dallasoliver (Post 6194939)
Still working things at TRN - As Julie mentioned in her post above, we have a controller card that has failed. We are working with vendors to get a replacement card as quickly as possible.

I'll post something when we are back up.

Best,
Dallas

Thanks for all your help on this site :)

andfor 12-28-2011 07:43 AM

Time to host off site?

klu375 12-28-2011 07:52 AM

Also time to implement hardware redundancy or at least have spares onsite. You are a serious business now.

andfor 12-28-2011 07:58 AM

Quote:

Originally Posted by klu375 (Post 6194985)
Also time to implement hardware redundancy or at least have spares onsite. You are a serious business now.

Either is viable. OPEX v. CAPEX. Pick your poison.

If Dallas wants to know more contact me via email. Solicitation out..........

dallasoliver 12-28-2011 08:09 AM

Quote:

Originally Posted by andfor (Post 6194971)
Time to host off site?

We are off site. Our servers are in a rack in a colocation facility in Atlanta. We take backups of the data twice a week, and we stock replacements for all the hardware. In this case, we had a card fail and the backup card did not work. We have a vendor that is meeting us at the facility early this afternoon.

All that said, we obviously need to do a better job. Being down for two days is an inconvenience for our users - and we are obviously not making money while our site is down.

Best regards,
Dallas

chalkflewup 12-28-2011 09:31 AM

Nobody died. Stuff happens.

andfor 12-28-2011 09:42 AM

Sounds like you have a hybrid hosted model and have thought through contingency plans. Chalk is right, stuff happen even to the best laid plans. I'm sure you'll be back up soon.

klu375 12-28-2011 10:15 AM

Quote:

Originally Posted by chalkflewup (Post 6195116)
Nobody died. Stuff happens.

I love this South Florida attitude. Something tells me you are not in Wall Street IT:)

dallasoliver 12-28-2011 11:36 AM

Quote:

Originally Posted by klu375 (Post 6195198)
I love this South Florida attitude. Something tells me you are not in Wall Street IT:)

True enough. But Wall Street is a bit higher up the food chain than we are. We are four people strong - and I still have a day job. :)

Best,
Dallas

klu375 12-28-2011 11:52 AM

Quote:

Originally Posted by dallasoliver (Post 6195314)
True enough. But Wall Street is a bit higher up the food chain than we are. We are four people strong - and I still have a day job. :)

Best,
Dallas

Not directed at you, I was just messing up with Chalk. Wish you to quit your day job in the upcoming year!

seminoleG 12-28-2011 11:59 AM

Dallas,
I know very little about your site but do know lots of folks visit it. With the USTA eliminating 10s and lots of Folks in SoFla looking for Match Play vice playing 12s have you been asked or considered adding something to facilitate parents of 10s who want to play regulation getting together? Match Maker....

Misterbill 12-28-2011 05:51 PM

It's Backkkkk!!!!!!!

dallasoliver 12-28-2011 05:55 PM

Quote:

Originally Posted by Misterbill (Post 6195877)
It's Backkkkk!!!!!!!

Wow - you beat me to it! I just remapped the IP address to the production server, posted a comment to Facebook, and then came over here to post something as well.

FYI:

(1) With the downtime, we did not get a chance to update player profiles over the past two nights with the latest rankings and match play. We are in the process of building those profiles right now. By tomorrow morning, all player profiles should be up-to-date. You can see the "last updated time" at the bottom of the profiles.

(2) For Recruiting and Coaching Advantage members, we plan to extend subscriptions to make up for the down time. Please bear with us - we are working out the details.

Best regards,
Dallas

maggmaster 12-28-2011 07:21 PM

Trust me it is not just Wallstreet IT all corporate IT does the fire drill when a forward facing website goes down. The worst is explaining it to the business. Good job getting it back up so quickly, clearly you have some competent folks.

ninaz 12-28-2011 08:46 PM

Overall Record: 17-8

vs. Blue-Chips: 0-0

vs. 5-Star: 0-0

vs. 4-Star: 0-4

vs. 3-Star: 2-2

vs. 2-Star: 6-1

vs. 1-Star: 2-0

vs. Not Rated: 7-1

Dalas, can you explain why this player is 4 stars? I saw this girl played and it was very bad.

dallasoliver 12-29-2011 12:58 AM

Quote:

Originally Posted by ninaz (Post 6196076)
Dalas, can you explain why this player is 4 stars? I saw this girl played and it was very bad.

Ninaz -

I agree that it looks suspicious. Those summaries on the player pages do not tell the whole story. There are many reasons why she might be highly-ranked. For example, if I told you that this player was a sixth-grader and the majority of her opponents were juniors and seniors, then it would make more sense.

Rather than talk vaguely on a chat board, why don't you send me an email at dallas@tennisrecruiting.net with a specific player, and I will take a look.

Best,
Dallas


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