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-   -   warranty issue (http://tt.tennis-warehouse.com/showthread.php?t=432575)

VanillaBean 07-16-2012 03:36 PM

warranty issue
 
I bought my asics gel game 3 a little over 5 months ago. As i am getting ready to send them in i email tennis warehouse customer service about the shoes and the 6 month warranty and they say they dont offer that warranty. That implies that i wont get the replacements for these shoes even though they offered the warranty at the time of purchase.

What to do? Does anyone else have this problem?

NJ1 07-16-2012 03:41 PM

Pick up the phone and call them. Clearly whoever emailed you was misinformed.

zapvor 07-16-2012 05:00 PM

you could always call up asics too

Brian11785 07-17-2012 06:34 AM

Quote:

Originally Posted by VanillaBean (Post 6731563)
I bought my asics gel game 3 a little over 5 months ago. As i am getting ready to send them in i email tennis warehouse customer service about the shoes and the 6 month warranty and they say they dont offer that warranty. That implies that i wont get the replacements for these shoes even though they offered the warranty at the time of purchase.

What to do? Does anyone else have this problem?

I had a similar issue. The apparently stopped offering the warranty on that shoe. It happened around the beginning of the year. I called in April and was shipped a new pair (after having my worn pair sent back to me--found it odd/inefficient that TW would do that without calling me), since the warranty was still in effect when I bought the shoe. If you bought them 5 months ago, you might be out of luck. But it doesn't hurt to call.

VanillaBean 07-17-2012 10:41 PM

Sorted it out through email and the issue is resolved. Thanks for your responses everyone. Getting ready to send my pair in hopefully for a different color, that yellow is FLASHY!

Pure Babs 07-17-2012 10:46 PM

Love the yellow 3s but no durability at all! I've had them for 3 weeks and they are ripping and getting holes in the sides/

sports4eva115 07-17-2012 11:32 PM

one out of the 7 3.3's had a broken lace system, 4.3's no problem with the 4 pairs I had so far
as said above, I found slightly reducing the tightness on each lace helps its durability. just kinda experiment with them and you'll eventually get the hang of it!


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