Return for Misaligned Pallet?
I purchased a Wilson BLX Pro Tour earlier this year from TW.
I discovered that the pallet is misaligned - i.e., it is rotated approximately 2 degrees along the long axis. You can see this defect when the butt cap is removed by looking at the end to see that the wide flat bevel of the foam plastic pallet is not parallel to the flat surface of the graphite shaft.
This defect makes it so that forehands and forehand volleys leave the racquet at a higher trajectory than expected, while backhands and backhand volleys come off the racquet at a lower trajectory than expected, and serves go lower and further left than expected. Since it is very difficult to compensate for this defect, I can't really use the racquet for competition (and I think it would be difficult to sand down the pallet to make it better aligned with the shaft).
Can I return this frame for a refund? I don't have a physical receipt, but I can probably track down the emailed purchase confirmation.
Most all of my racquets are like this. It may be from stringing, because I've never really noticed looking at the frames unstrung that they are like that. I guess it's because when you string a racquet it gets a little deformed since there are forces pulling every which way from all angles from the string bed.
I'm sorry to hear that. Please call in to our customer service at (800) 883-6647 or email us at email@example.com and we will be happy to help you out.
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