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-   -   Nike Agassi Flame Shirt (http://tt.tennis-warehouse.com/showthread.php?t=443938)

fedifed 10-24-2012 06:50 PM

Nike Agassi Flame Shirt
 
Dear TW,
Will you guys get the Nike Tennis t-shirt available on TWE with the Agassi Flame design? Thanks in advance.

TW Staff 10-24-2012 07:14 PM

Yes, that is a Nov. 1 release date in the US.

Thanks,
Tiffani, TW

fedifed 10-24-2012 07:20 PM

Great! Thank you.

ArliHawk 10-24-2012 08:23 PM

What a great shirt!

Babolast 10-25-2012 04:06 AM

Awesome shirt!

ArliHawk 11-02-2012 04:22 AM

Bummer the shirt is on back order, but I ordered it anyway.

mrtrinh 11-15-2012 05:53 PM

Any updates tw? I thought they were suppose to come in on the 14th

TW Staff 11-16-2012 08:46 AM

We have updated the in stock date. They are expected next Tuesday, Nov. 20.

Thanks,
Tiffani, TW

tennisfreak850 11-19-2012 07:53 PM

???
 
So on Friday Fri, Nov 9, 2012 I ordered the Flame 2K12, Flame Hat and the shirt. I paid for FedEx overnight shipping and the Shirt was on backorder, today the Flame T-shirt shipped via UPS Ground which means I will not get it to the 27th of Nov.

If my original order had FedEx overnight shipping why was my backordered T-shirt not shipped the same way? TW you dropped the ball on this one

JoelDali 11-19-2012 09:23 PM

Life will never be the same without the shirt.

Epic sadness I feel for you.

TW Staff 11-20-2012 09:35 AM

Quote:

Originally Posted by tennisfreak850 (Post 7025529)
So on Friday Fri, Nov 9, 2012 I ordered the Flame 2K12, Flame Hat and the shirt. I paid for FedEx overnight shipping and the Shirt was on backorder, today the Flame T-shirt shipped via UPS Ground which means I will not get it to the 27th of Nov.

If my original order had FedEx overnight shipping why was my backordered T-shirt not shipped the same way? TW you dropped the ball on this one

We apologize for the confusion and miscommunication. If you placed your order over the phone, a customer service rep should've explained to you that all back ordered items ship UPS Ground.

Because you had an item on your order that was back ordered, the order could've been processed 2 ways. One, the entire order would've been placed on hold till the back ordered item(s) came into stock, then it would've all shipped via FedEx Overnight. Two, the method you chose, all items that are in stock ship immediately via your chosen shipping method (FedEx Overnight), and the back ordered item(s) go out later at no charge. Because we are paying for the 2nd shipment, that is why they all go out as UPS Ground.

Again, we apologize for any inconvenience this may have caused.

Jason, TW


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