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-   -   Strange weight for C10 Pro (http://tt.tennis-warehouse.com/showthread.php?t=447312)

mrrockstar 12-04-2012 11:00 AM

Strange weight for C10 Pro
 
Just ordered a Volkl C10 Pro 2012, however found weight is diff

TW Staff 12-04-2012 12:30 PM

mrrockstar,

I am sorry to hear that. The tolerance for racquet weight is approximately +/- 10 grams. It's technically at the very edge of the tolerance range. If you are unhappy with it, please call us or email our customer service and we would be happy to help you out.

Brittany, TW

SFrazeur 12-04-2012 12:47 PM

+/- 10g. So much for Volkl's supposedly great quality control.

-SF

mrrockstar 12-04-2012 12:55 PM

Thanks very much Brittany.


Quote:

Originally Posted by TW Staff (Post 7046612)
mrrockstar,

I am sorry to hear that. The tolerance for racquet weight is approximately +/- 10 grams. It's technically at the very edge of the tolerance range. If you are unhappy with it, please call us or email our customer service and we would be happy to help you out.

Brittany, TW


mrrockstar 12-04-2012 12:56 PM

thanks you so much

TW Staff 12-04-2012 01:01 PM

mrrockstar,

Unfortunately, we can't really help if you didn't order it from us. I would recommend talking to whoever you bought it from or Volkl.


Good luck,

Brittany, TW

mrrockstar 12-04-2012 01:11 PM

alright, many thanks, Brittany

CCH4TENNIS 12-05-2012 06:17 PM

Quote:

Originally Posted by TW Staff (Post 7046612)
mrrockstar,

I am sorry to hear that. The tolerance for racquet weight is approximately +/- 10 grams. It's technically at the very edge of the tolerance range. If you are unhappy with it, please call us or email our customer service and we would be happy to help you out.

Brittany, TW

Hi Britanny

I have a similar problem but the other way, my brand new C10Pro 2012 bought from TW and delivered to Malaysia is 13g lighter unstrung and 15g strung

Strung Weight : 331g ( as compared to the advertised 346g)
Balance : 9.76pt HL (as compared to the advertised 8pt HL)

That is way above the 10g + /-

taurussable 12-06-2012 09:36 AM

strongly suggest overseas buyers to pay $10 more to let tw measure the racquet before sending it out.

saves many troubles. tw may highlight the policy on its website.

TW Staff 12-06-2012 11:42 AM

Quote:

Originally Posted by CCH4TENNIS (Post 7048889)
Hi Britanny

I have a similar problem but the other way, my brand new C10Pro 2012 bought from TW and delivered to Malaysia is 13g lighter unstrung and 15g strung

Strung Weight : 331g ( as compared to the advertised 346g)
Balance : 9.76pt HL (as compared to the advertised 8pt HL)

That is way above the 10g + /-

CCH4TENNIS,

I am sorry to hear this. I want to clarify Tennis Warehouse's specs from my first post. The specs listed on our website are strung specs. This is why the weight of the unstrung racquets vary from what is listed on our website.

As opposed to publishing the target specs (unstrung) that manufacturers print on their racquets, Tennis Warehouse will pull 4-6 racquets, string them, and spec them individually. We then will take the average of those "strung" specs and publish them on our website as we feel this portrays a more accurate depiction of the racquet.

While there is a tolerance range, it is not necessarily based on our advertised specs and more of the manufacturer's targeted specs. If you are unhappy with your racquet, please email in to our customer service and they will be able to help you out more.

Thanks,
Brittany, TW

CCH4TENNIS 12-06-2012 06:16 PM

Quote:

Originally Posted by TW Staff (Post 7050028)
CCH4TENNIS,

I am sorry to hear this. I want to clarify Tennis Warehouse's specs from my first post. The specs listed on our website are strung specs. This is why the weight of the unstrung racquets vary from what is listed on our website.

As opposed to publishing the target specs (unstrung) that manufacturers print on their racquets, Tennis Warehouse will pull 4-6 racquets, string them, and spec them individually. We then will take the average of those "strung" specs and publish them on our website as we feel this portrays a more accurate depiction of the racquet.

While there is a tolerance range, it is not necessarily based on our advertised specs and more of the manufacturer's targeted specs. If you are unhappy with your racquet, please email in to our customer service and they will be able to help you out more.

Thanks,
Brittany, TW

Hi Brittany

TQVM for responding.

For the record , my strung weight is 331g as compared to TW's average of 346g ie a 15g difference.

BTW, what is the email address for Customer service ?

Thank you

TW Staff 12-06-2012 08:00 PM

CCH4TENNIS,

Please write to info@tennis-warehouse.com.

Aaron
TW Customer Service


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