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-   -   It is impossible to connect to www.tennis-warehouse.com (http://tt.tennis-warehouse.com/showthread.php?t=450676)

julian 01-12-2013 04:37 AM

It is impossible to connect to www.tennis-warehouse.com
 
It is impossible to connect to www.tennis-warehouse.com
from the North Eastern part of US

paul_tennis 01-12-2013 05:42 AM

Perhaps TW Staff is doing some server maintenance...

Maui19 01-12-2013 06:37 AM

Yep, I've been trying all morning to order something and I can't get the site to load.

Maui19 01-12-2013 06:43 AM

Update: apparently only the home page fails to load. You can access product pages.

julian 01-12-2013 07:02 AM

I have to get to the HOME PAGE
 
Quote:

Originally Posted by Maui19 (Post 7114504)
Update: apparently only the home page fails to load. You can access product pages.

I have to get to the HOME PAGE

Squidward 01-12-2013 07:19 AM

It's up now. I just placed an order.

TW Staff 01-12-2013 08:34 PM

Periodically we do maintenance and it can cause the page to load slowly. We are sorry for the inconvenience. If you cannot access the site, please give customer service a call during business hours and a representative can answer any questions or take an order.

Thank you,
Tiffani, TW

Maui19 01-13-2013 05:11 AM

Site is down again.

tennisBIEST 01-13-2013 05:54 AM

Quote:

Originally Posted by Maui19 (Post 7116179)
Site is down again.

Yup...me too!

srvnvly 01-24-2013 03:58 PM

App server issues? I keep getting (more than not today) a message about not being able to connect to the server.

TW Staff 01-24-2013 04:04 PM

Yes, we are having some server issues today and we are working on it. Thanks for your patience!

Tiffani, TW

diredesire 01-25-2013 02:24 PM

http://72.29.176.12/
In case DNS tables are messed up for people... seems to be working for me.

srvnvly 01-25-2013 04:19 PM

Quote:

Originally Posted by diredesire (Post 7164860)
http://72.29.176.12/
In case DNS tables are messed up for people... seems to be working for me.

Ha! The first time I clicked the link, I got the can't connect message. The second time was fine. It might be time to re-architect the hardware.

mikeler 01-25-2013 06:10 PM

Quote:

Originally Posted by diredesire (Post 7164860)
http://72.29.176.12/
In case DNS tables are messed up for people... seems to be working for me.

Sounds like TW may have migrated to a new server eh?

diredesire 01-25-2013 06:46 PM

Quote:

Originally Posted by mikeler (Post 7165379)
Sounds like TW may have migrated to a new server eh?

I don't know the details, that's the IP that I got on a ping/tracert. I just pasted it in the off chance that there was a migration :P

srvnvly 01-25-2013 07:16 PM

Quote:

Originally Posted by diredesire (Post 7165439)
I don't know the details, that's the IP that I got on a ping/tracert. I just pasted it in the off chance that there was a migration :P

It's much appreciated dd, it's frustrating not being able to navigate the site at my convenience.

mikeler 01-25-2013 07:21 PM

Quote:

Originally Posted by diredesire (Post 7165439)
I don't know the details, that's the IP that I got on a ping/tracert. I just pasted it in the off chance that there was a migration :P

Those 2 functions are so useful. I'm surprised they never made them into some kind of system admin control panel gui.

NJ1 01-25-2013 09:54 PM

You guys really need get a new I.T. department. The shopping site is down again, at least the third occasion this week.

djdannyj25 01-29-2013 04:43 PM

I just wanted to say that for the past couple of weeks, I too have also experienced difficulties connecting to the website. It just refuses to load, unlike any other site I go on - which connect instantly.

New servers?

TW Staff 01-29-2013 06:51 PM

Thank you everybody for your patience while we are making changes to our website.

You should be able to access the site via
www.tennis-warehouse.com/index.html for the time being.


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