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-   -   Grommet for Head ti. Radical (http://tt.tennis-warehouse.com/showthread.php?t=461752)

fmikio 04-26-2013 03:09 AM

Grommet for Head ti. Radical
 
Hi,
I just posted a comment in the product page but also wanted to leave a question in the board.
I bought the grommet for my old Head ti. Radical Mid.
The grommet that goes near the neck is shorter than the original. It has 6 holes but the original has 8 holes.
I had to leave the original in my racquet. Glad I didn't throw it away. The head portion fits right though.

Why this is not stated in the product page?

TW Staff 04-26-2013 07:59 AM

fmikio,


I am sorry to hear that. I know those grommets are very difficult to install and take a lot of work. However, we haven't heard of them not fitting the racquets. If you think you got a defective grommet, please call in to our customer service at (800) 883-6647 and they will be happy to help you figure out a solution.

Brittany, TW

fmikio 04-26-2013 08:10 AM

Quote:

Originally Posted by TW Staff (Post 7369283)
fmikio,


I am sorry to hear that. I know those grommets are very difficult to install and take a lot of work. However, we haven't heard of them not fitting the racquets. If you think you got a defective grommet, please call in to our customer service at (800) 883-6647 and they will be happy to help you figure out a solution.

Brittany, TW

I could install the grommet without any problems. The only thing that I'm mentioning here is that the piece that goes into the throat of the racquet does not match. The racquet has 8 holes and the piece that came in the kit has 6 holes.
I will take a picture and post it here later tonight.

Thanks!

TW Staff 04-26-2013 08:18 AM

fmikio,

If that is the case, you probably got a defective grommet. We will be happy to replace it. Please call in to our customer service and they will replace it.

Thanks,

Brittany, TW

fmikio 04-26-2013 10:36 AM

Quote:

Originally Posted by TW Staff (Post 7369344)
fmikio,

If that is the case, you probably got a defective grommet. We will be happy to replace it. Please call in to our customer service and they will replace it.

Thanks,

Brittany, TW

I don't think so because I bought 2 grommet sets for my 2 identical racquets and both of them are the same.

Thanks!

fmikio 04-29-2013 03:46 AM





This shows the original from my racquet that has 8 holes and the package I bought that has only 6 holes.

TW Staff 04-29-2013 08:40 AM

fmikio,

We will look into this. We think that the grommets are mislabeled. Thank you for bringing this to our attention.

Brittany, TW


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