ya, eagnas is pretty much crap to deal with. i have an old gamma II machine and wanted to upgrade the 2pt mount to a 6pt mount. 5 minute call to them and i was set up with the correct parts. took the time to thuroughly explain things. i was impressed.
some companies get it, some don't. eagnas apparently doesn't get what customer service is all about. 99% of the comments i've read from people who bought there machines were negative.