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Old 08-29-2009, 01:29 AM   #19
Steve F.
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Join Date: Feb 2004
Location: Nueva York/Paris
Posts: 751
Wink TWE Customer Service training needed

I'd also add that a little customer service training is in order.

I ordered 2 demos and some grips on Monday by phone, after making sure the racquets were available with the phone rep. The entire week passed with no delivery. France is small with an efficient post office, delivery is usually overnight or 2 days at most. Today, Saturday, I called in to discover that the package was only shipped yesterday - most likely because one of the racquets I'd ordered was not in stock. The reason isn't clear.

Aside from being a bit disorganized...

It is discouraging that no one at TWE had the courtesy to inform me that there would be a delay unless I altered my order, even though TWE has my phone number and email and had all week to do it. And still no Yonex frames.
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