Originally Posted by maggmaster
Tennis is a game that, taken as a whole, is a system far too complicated to truly improve measurably. You break it down into drills and mini games so that you can see improvement in areas. Then these improved areas, if the drills are properly designed, positively influence the system. The same is true for metrics in business.
Sometimes metrics don't work in business. It is done on gut feeling. Like the late Steve Jobs decided that a tablet with a stylus will not sell and ordered a touch screen version. He had no data - just a hunch.
That is why large companies using metrics can be upended by a start-up which takes a risk with no metrics.